A wonderful experience with Gerard Rennie
December 3, 2018
Well let me start with the reason for us to going to Smithtown Kia. We originally went to Eagle Kia in Riverhead NY because they were a Costco participating dealer. If you are considering shopping at Eagle Kia, run don't walk away! We were lied to by the manager Tom saying if we did not finance through the dealer we would lose the $3,500 Kia rebate. That is not true I checked with Kia. The Saleswoman at Eagle Kia Amanda was no better and would not return my calls because they could not find the color Optima we wanted. That is all I will say about Eagle Kia for now because that will be all be in another review. I called Smithtown Kia to inquire about a 2018 Horizon blue Optima I saw in their online inventory. I was told a salesman would return my call shortly. Within 5 minutes Gerard returned my call, he was professional and friendly. I told him about the Costco price I had agreed on with Eagle Kia and he said he would get back to me in a few minutes. 10 minutes later he called back with a price that was very close to the Special Costco price and Gerard informed me we could get our own financing with no penalty. I gave him a deposit to hold the car until I could get there after work. When I arrived that night the car was out front just like he said for me to inspect. We loved the car and filled out all the necessary paper work and were told we could pick up the car the next day. The next day the car was meticulously detailed just as promised. Gerard had us sit in the car as he proceeded to explain everything about the car, from the emergency brake to the stereo with apple play.( That was a first for us, in the past the sales people would throw us the keys and say goodbye). We spent more time with Gerard showing us how everything in the car worked then we did finishing up the paperwork. Everyone was nice at the dealer from the receptionist to the finance manager Gerard Ragan and the sales manager Greg Carrion. I told Gerard Rennie we expected a painless experience and that is exactly what we got. I am very happy and thankful to Gerard and the rest of the staff at Smithtown Kia. I will recommend them to anyone in the market for a new car. Gerard Rennie is the best!!