I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
The vehicles all look brand new on the outside and interior. The prices are great. My only suggestion is to have the car checked independently before buying it. I have purchased 2 cars from here. The first on had a the side mirror signal go bad a week or so after purchase. No way they could have known that beforehand. The 2nd car, my wife got stranded because the battery was bad and the mechanic said it didn't look like the correct one for the vehicle. I also had to replace all the tires after a month and the front brakes are only "a couple months from needing replaced" too. All told, the tires, brakes and battery cost me about $1200, but I probably saved more than that because it was sold much cheaper than anywhere else, so it's a give and take here.
Just leased a new Infiniti through Ron Murray at Lokey Infiniti. Ron was upfront and transparent throughout the entire process. Most of the negotiation was done via e-mail, which accommodated my schedule much better than visiting the dealership. Ron ran the numbers for me on several vehicles so I could consider multiple options. Great pricing and good communication throughout the whole process. I would definitely recommend reaching out to Ron if you are in the market for an Infiniti.
I can honestly say this was the best car buying experience that I have ever had. Everyone at the dealership made the experience stress free. I got exactly what I was looking for in every aspect of my new vehicle and I couldn???t have done it without Kevin Mitchell and Pedro Arismendi. I can???t thank those guys enough for getting me into my new truck. I???m looking forward to working with Kevin in the future and recommending him to anyone I know who is in the market for a new or used vehicle.
Peter is not a car salesman he is a.caring helpful person genuinely offering service above and beyond what is normal Highly recommend doing business with him
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