Top notch, hi end dealership. My salesman Kenneth answered all questions and really made me and my wife feel at home. He took the time to answer all questions and let us test drive as many cars as we wanted with no hesitations. I really believed he wanted is to leave very satisfied. This is the reason I am and will continue to be a repeat customer.
Gene Reeves has been handling my aut service since 1999 when I bought my first car there, a 1999 Isuzu Trooper. Then a 2004 Escalade, a 2014 SRX, a 2016 CT6, a 2017 XT5, and now a 2017 CT6. I've NEVER had anything to even think about being upset over. Top shelf service department, top shelf sales experiences.
I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Tire, rear light and other minor parts had to be replaced, but I had to agree to buy the vehicle before these services were performed. The vehicle couldn't be properly checked out because regular things like remote etc were not working. I agreed to buy the vehicle because I liked the vehicle and trusted Crest's reputation. Things got complicated when some of the important options were not working after the services were completed. The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Luckily, the malfunctioning options only needed proper operation.and adjustments. 2 days after the vehicle was picked up, we noticed that the A/C was not functioning properly. The vehicle was taken back to Crest for diagnosis. A rental vehicle was provided while the vehicle was being serviced. The service department initially requested that I pay $400.00 of the cost of $1,600.00 to get it fixed. They later waived the $400.00 charge. Although I had some problems with the buying experience, the eventual result was positive. The 5* is to show appreciation for the commitment to customer satisfaction.
Found a used vehicle online, and sent an email of interest on Easter Sunday. I received a call back that same day from Josh Khan asking if I had any questions even though the dealership was closed, he let me know that he would be in the next morning and call me again as soon as he got in, which he did. I drove 4 hours to purchase there, and everyone was very professional and always made sure you were being taken care of.
I recently purchased a used Honda odyssey from Grubbs Infiniti in Grapevine. My sales associate, Zee, was very knowledgeable and helpful. The process went very smoothly and I would recommend this dealership. Thanks again!
I recently took my car into Sewell for a water leak. Don is my service advisor and always does a great job. There was some difficulties locating the water leakl, but at the end of the day, the problem was solved and I left happy as always. I highly recommend you use Don anytime you take your far in for service.
Best service before, during and after buying a car
by AlishaDesiree from Ada, OK
May 7, 2018
I'm not sure where to even begin. This was the best car buying experience I've ever had. No pressure. ZERO. Excellent follow up but no nagging. Excellent communication. Impeccable facilities. Complete follow up after sale to ensure satisfaction. Above and beyond. I was hesitant to drive three hours to buy a car I hadn't seen, but our salesman, Kyle Moon, sent pictures of everything I asked for, gave details on specifics, and never got annoyed at my unending questions. He even came in (in a suit, in the rain) on his day off to accommodate my schedule. Very professional. Very considerate. Very respectful. You have earned my business for life.
My friend and I walked in on a rainy day to look at vehicles. I was in search for a bigger vehicle and had the intentions to buy a used vehicle. We saw a very reasonable price on a used vehicle that had really low mileage but I wanted to do some more research and my time was limited that day. Mandy was very pleasant to work with. She had the answers to all my questions, which I had plenty. She was very patient and informative. I had to reschedule because I had to leave. We kept in contact throughout the next day because I was unsure of when my daughter???s volleyball tournament will end. Again she was extremely understanding and patient with my needs and worked with my fluctuating scheduled time to test drive the vehicle. All Questions were answered and I was very pleased with all the knowledge she had to share with me in regards to the vehicle. I was able to take home the vehicle for the weekend. I loved the way the vehicle drives and all the bells and whistles it came with, but decided on a new one because Mandy was able to work with me on some numbers. Mandy made sure I was happy with my purchase and worked with me on understanding all the functionality the vehicle had to offer. Mandy made my visits so comfortable and the conversations were so easy that it felt like I was having a conversation with a friend. My daughter felt very comfortable with Mandy and liked her a lot. I recommend Mandy to anyone looking to buy a vehicle new or used. She is definitely the go to person. She wants her clients to be happy with their purchase and not the type that would sell anything just to have a sale. Once again, thank you so much Mandy!!!
Mandy made the process very painless. We did most of the work upfront over the phone before I entered the dealership. Once I arrived I drove the car and finance had the docs ready. I would highly recommend Mandy and Grubbs Infiniti Grapevine.
My salesperson Mandy was exceptional. This is my second experience with the brand and Grubbs Infiniti; each time gets better. Mandy knew exactly what our expectations were and she made it happen! She was very knowledgeable and personable. Her recommendations were respected because she was genuine. The salesperson truly makes a difference when getting a new vehicle.
We have purchased several Infiniti cars from Grubbs Infiniti and have always had the best customer service. And the best salesperson Mandy is the BEST and Angela in finance is the BEST. We will always recommend Grubbs to everyone as we have always done in the past. Thank you Grubbs for always taking care of us.
Had a problem with my infinity jx35. It was pre-owned so I only wanted to see what the problem could be & the repair cost. Can't say enough about the amazing service &the courteous people at Sewell Infinity. Ryan Cox is just the the best! I recently purchased the suv & he informed me there was no charge for the repairs. I've told everyone the reputation Sewell has is well earned. Thank you again and as your commercial states I'm a " customer for life".
Once a Sewell customer, always a Sewell customer. Had a great experience buying my Infiniti here. No pressure, competitive price, honest sales representative (Nick Lewis), and I saved a lot of time. This is my fifth car and I am coming back to Sewell for my 6th.Dallas, TX
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