My sales guy Bernie was great. I got a great deal and ended up with the vehicle I really wanted. There were also some repairs that needed to be done (it was a slight hassle, but not too bad) and they were done pretty quickly. I'd definitely recommend this dealership to a friend.
The extra protection I was encouraged to buy when I bought my vehicle didn't really work out when I brought it in. What I was told at time of purchase and what was actually done are completely different. I have a ding on my vehicle, which I was told could be taken care of (by the finance guy when I bought my SUV), brought it in and Infiniti doesn't cover it.
Went in to the dealership as I saw a really great deal for a used car online. I worked with Shane Gee who was amazing. The process was a bit long but its because they were busy but the facility kept me, my wife, and my 5 year old son occupied. They had a play area for the kids and food and drinks while we waited. Overall the best car buying experience I've ever had.
Excellent Customer Service. Salesman was great. Dealership was great overall! Very friendly environment. Vehicle we purchased was used but excellent condition. I strongly recommend this dealership to anyone.
Stephen Winter@sales, my wife and i appreciate all your genuine efforts you put in to make it happen, it was a wonderful experience buying a car from Sewell Infinity.
Matt Morales, was extremely professional and addressed all my questions and solved the concerning issues. I am a Happy customer.
Overall the experience was top notch and Sewell infiniti is truly Obsessed with customer service.
I have purchased 4 cars within the past year, my experience with James K., has been the best EVER...he has really gone above and beyond to cause me to always purchase my vehicles from Sewell. It has been a real pleasure, nice to know there are still dealerships that care. Thanks Sewell for your great service that's been provided by James.
I had purchased a 2017 QX60 from this location and the experience was excellent. The person that I was working with was Berj and I really felt that he went above and beyond in helping me find the car that I wanted and at a very good price. If you're fortunate enough, try to ask for him because he will take care of you. There was no pressure during the whole process from the start to end. Even at the Finance Manager's office, paperwork went through very quick (less than 30 minutes) and yes, additional things were offered but I didn't felt pressured at all to get anything that I didn't want.
If you're looking for a car, this is a great place to start. As with all purchases, always get a second opinion/price at a different location so that you're be able to compare but definitely include Southwest Infiniti as one of choices.
This review was for only the purchasing of a new vehicle. I will update it through time with my experiences from their post sale and the servicing of the vehicle.
fabulous customer service! Polite, everyone there seemed genuinely happy to be there, no pressure and none of the used car salesmen tactics so common most places. Fair price for a nice used car. I'm a customer for life and will buy all my cars from them from now on.
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