I bought a used vehicle from Crest. The conditions of sale was somewhat challenging due to the condition of the vehicle. As I understood it, the vehicle was a trade-in that had not gone through the regular service and sale readiness. Tire, rear light and other minor parts had to be replaced, but I had to agree to buy the vehicle before these services were performed. The vehicle couldn't be properly checked out because regular things like remote etc were not working. I agreed to buy the vehicle because I liked the vehicle and trusted Crest's reputation. Things got complicated when some of the important options were not working after the services were completed. The salesman (Jolly) was understanding, but the manager (Steve) didn't want to fix anything else on the vehicle. Luckily, the malfunctioning options only needed proper operation.and adjustments. 2 days after the vehicle was picked up, we noticed that the A/C was not functioning properly. The vehicle was taken back to Crest for diagnosis. A rental vehicle was provided while the vehicle was being serviced. The service department initially requested that I pay $400.00 of the cost of $1,600.00 to get it fixed. They later waived the $400.00 charge. Although I had some problems with the buying experience, the eventual result was positive. The 5* is to show appreciation for the commitment to customer satisfaction.
I purchased a Q50 AWD. I've driven Acura TLs for the past 10 years and went there first, thinking I'd probably buy another. Their customer service has been good, so figured I'd stay. Well, dealing with them on purchasing a new car was like pulling teeth. They acted like they were doing us a favor. We had to haggle, argue, you name it, to get a decent price and trade-in from them. So I decided to to to your dealership, look at your AWD vehicles and see what you would do. When I walked in, Will met me at the door and asked a few questions. So polite. We went to his office and he looked at your inventory then took me to look at the car that I eventually bought. He was so helpful, and not pushy. It was a completely stress free situation. I could not believe the difference in the way I was treated. And there was no reason to haggle over the price. I felt like he was giving me a fair trade-in (I'd looked at Kelley Blue Book and knew the range it should be in), and I thought the price he quoted was fair. Will then had me drive it home so I could see how it handled on the curvy road I have to drive home on, see how it did on our steep driveway, and show it to my husband. When my husband and I went back to the dealership, again Will was not pushy and it was stress free. So, we ended up buying the vehicle. I truly believe your slogan now, "customer friendly" because that was the way I felt from the moment I first walked into your dealership.
My husband and I went into the dealership to trade in our vehicle and obtain a nice mid-size vehicle for our future family. We were immediately welcomed by Isaac. He was friendly, yet assertive and efficient. My wife and I can really appreciate him and the way he listened to our needs to make sure we left satisfied with our new vehicle. He really went the extra mile to ensure everything went as smoothly as possible. He has been extremely professional and very respectful of our time as well. He definitely sets the standard to carry out the greatness, class, and exuberance of the Infiniti name! We love our new vehicle! Isaac gets a 5 out of 5 in our book.
It's not often that people have good things to say about car dealers, but I just had a terrific experience at Audi Morton Grove. I had 5 months remaining on my current A6 lease, but wanted to know about getting a new car before the lease expired. The dealer I got the car from told me I needed to wait a few months, and get closer to the lease's end. On a whim, I did an internet search for car leases and got an almost immediate call back from Chris Popa. I told him the details of the vehicle I was interested in, and he called me back a few hours later to say he had a car that fit my description, at the same lease price I am currently paying! A new car for the same money - what's not to like? I met Chris and his brand specialist, Jay Patel, the following day. They showed me the car and walked me through the paperwork. Easy and painless. These two young men (ages 24 and 20!) were aggressive in making the deal happen, but not pushy or full of themselves. Just anxious to help - and they did. I don't ordinarily write reviews about purchases or business dealings, but this experience was noteworthy. I would recommend these two gentlemen without reservation. I'd love to do business with them again when my lease expires in 3 years, but I'm guessing they may have moved from sales to ownership by then. Their enthusiasm and "we'll make it happen on your terms" approach was most welcome, and greatly appreciated!
Purchase: October 2018 Working with Scott Sokoloff at Infinity was easy from the first test drive to the final signing of the my 2018 pre-owned certified Infiniti Q50. Scott gave me necessary information on the features of the cars that I was interested in and then informed me when a pre-owned certified car that matched my preferences became available. Previously I had gone to Infiniti of Westwood and I did not feel that my experience there was anywhere close to the service that I received in Nashua. The negotiating and buying process at Albrechtauto Infiniti of Nashua, NH was streamlined and took one week to finalize everything. The negotiating was conducted mainly through email and was completed with my hundred percent satisfaction including high trade-in value of my 2009 Toyota Corolla. When I came back in to the dealership to close the sale, Infiniti staff seamlessly completed the financial portion, final car check. As a MA resident this dealership knew exactly how to acquire a MA title and registration without me putting in extra time and effort. Even after the sale was completed, Scott made sure that I was completely satisfied by checking in weeks later and by immediately answering a couple final questions that I had. Exceptional customer service and great value allows me to give Infiniti of Nashua my highest recommendation and make them my first choice.
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She was very energetic, and had a "for me" attitude. Friendly and helpful in getting the information I definitely needed at the time. Not many people go out of there way to assist & care when they don't have the knowledge themselves. The experience was wonderful and I will definitely be recruiting friends & family for her!
2019 INFINITI QX50 ESSENTIAL Review
A lot to get used to
by Hard to Shift from Cleveland, Ohio
May 15, 2019
4
I like the ride and gas mileage. It is beautiful, stylish and floats on the road. The gear shift takes a lot of getting used to. It's really difficult to find Neutral. I'm scared every time I get in the car that I will put it in the wrong gear and go forward when I want to backward and vice-versa.
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