I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
This SUV drives smoothly, has great pick up, has
by LN from Gainesville
January 2, 2019
This is the perfect medium size car for 2-4.
Plenty of leg and head room in the front and back..
Comfortable heated seats with lumbar support
Only negative for me is bottled water bottle doesn't fit in door well
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
by RMoon from Southington, CT
June 20, 2018
I like the car overall. But, I wish it has an automatic trunk opener and that the console is roomier. Also, the glove compartment could be a little bit bigger.
Excellent experience. I can only say positive things about everybody. I will return to this dealer again and again.
SASSY..SEXY and FAST
by Fourwinds from Montclair , Calif
December 5, 2018
This car meets all my needs and then some ! Comfy , fast , fun to drive .. you’ll be blown away .
This is the best vehicle I’ve ever owned . A fun car every time , turns on a dime , and zooms when she moves ! SASSY ’
Excellent buying process. Alex in sales, Wally in Mgmt and Dan in service are all top notch professionals in my book. Whole process was completed in just over an hour.
Worth the wait!
by CParker from Manassas Va
January 14, 2019
I saw this vehicle at a car show and could not wait until it became available to purchase. Absolutely enjoy that it is a crossover with luxury features and although it is 4 cylinder it is powerful and is a very solid car. Very pleased and happy I waited.
After spending the first half of the day having an awful experience with a local dealer, I looked online and I found the specific car I wanted at the Don Franklin dealership. It was an hour and a half away from where we lived. Not wanting to waste the miles or their time, I called to see if they could get me the car at the price I wanted. After 15 minutes total they had met my price point and a statement was being emailed to lock in the price. I was beyond impressed with Jon Berry who helped us with the entire process. He was no nonsense and upfront about everything. We called on the drive there and he had everything ready when we arrived. The entire process there took an hour. We left with the exact car I wanted at an even lower monthly payment then I asked. Very impressed with this dealership and we would drive an hour and a half again for our next one.
Luxury vehicle packed with tech and power
by StrangeBrew13 from Medina, MN
April 12, 2018
I recently purchased a 2016 Infiniti Q50 with 8,000 miles on it. I was in a 2011 BMW X5 and was ready to move back to a sedan. I have driven many German imports through the years and was a bit hesitant to go with the Q50, but overall I'm VERY pleased with the decision. The car is very fun to drive, loaded with technology (although it takes a little getting used to the InTouch system, but once you do it's great), has great power (I have the 3.0t Sport with every option). If I were to add all the features on a german import (if they even offered them all) I would easily have paid $10k more. Overall, the car is great, looks good and drives really nice. While I haven't owned it that long, I literally have no complaints at this point. Very pleased with the purchase and would do it again in a heart beat!
Earlier I posted a negative review for the Don Franklin Mitsubishi dealership over some issues that may have been small compared to other reviews. But my expectations were high in regards to what others had said, and small things can add up to big things in my humble opinion.
However, executive management at the dealership did reach out to me expressing interest in resolving the issues. That, in and of itself, speaks volumes and raised my over-all respect for the Don Franklin Family of Dealerships, and which resulted in an amiable solution to my frustrations. It does not negate the fact that it had to go to upper management to be resolved, but it does show their intent for customer relations to improve; and they have bent over backwards to bring resolution to the issues.
Trust is important! And without hesitation, I can now give my recommendation that you can indeed trust this dealership to satisfy your needs in purchasing and maintaining a vehicle! Missteps were made in my case, but they were taken care of. Thank you George Monticello for your patience and understanding.
by Jajisee from Charlottesville, VA
April 6, 2018
I had an 2010 Infiniti G37x for four years. Loved it, however getting golf clubs in and out and worse, a big suitcase was like fighting a snake in a phone booth. IF that car had had continental doors like the RX-8, would have been perfect. So I traded it in on a 2016 QX-50. Still growls, very similar interior, and putting suitcases and golf clubs (2-5 times a week) into the vehicle is now a breeze. A few features are different, eg. no interior trunk release as before. Psngr side airbag creases a bit obvious on the dash. But all in all, just right. Even a bit higher so easier to get in and out of, and a bit longer so smoother ride. I hope it lasts ten years or more!
We were so happy after the first time dealing with Don Franklin and our salesman Darryl Bond it was an easy decision where to go 2 more times! We got great deals with no stress or pressure, Darryl Bond worked hard and found us exactly what we wanted and got us a really good deal. I have and will continue to send people there including my parents! This IS the place to go! #007
by JAMIESON from GREENSBORO NORTH CAROLINA
March 2, 2018
LOVE MY CAR VERY MUCH WOULD HIGHLY RECOMMEND TO ALL MY FRIENDS; DRIVES VERY SMOOTHLY AND MEETS ALL MY NEEDS;PERFORMANCE IS TOP NOTCH; WILL ALWAYS BE A CUSTOMER
Really stress-free car buying experience. Nick Sexton & everyone in the finance department are great to work with!
A performance sleeper, who knew?
by Dency from Fremont, WI
September 16, 2017
325HP with sweet acceleration in a compact SUV, extended legroom front and rear, great design 19" wheels, lots of luxury features, very well appointed leather interior, power up rear seat backs, but no power hatch, handles like the 350Z and G35 it is based on. Deserves much more favorable press than it gets. Very pleased.
Sales process was typical. The representative gave the impression that there were sales options that could affect the price. None materialized after he checked with his manager. Follow up was less than timely and incomplete in some cases. Documentation fees are twice the average for Kentucky.
Expect an old school sales approach.
So un reliable ,
by Brian from Vancouver BC
January 4, 2019
Car has stalled dead on me three times so far. They have updated software , changed parts, yet it suddenly goes dead in the middle of driving. So un reliable
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