Made an appointment at another dealership for a lube and oil, other dealership took 20 minutes before they even greeted me for my appointment, then gave me a ridiculous quote for an oil change. Said thanks for waiting my time and hauled over to Coulter Infiniti. I apologized for just dropping in and asked if it was possible to get an oil change done that day. Scott said sure and squeezed me in, said it would be an hour and a half to 2 hours. By the time I was done talking with him my car was in the air, and was completed just shy of an hour, including the wash. I appreciate the service greatly and will return, with an appointment of course.
My service experience was excellent. Aaron Zemko was my Rep and he handled the entire process very professionally. From ordering the parts for my G35 to getting everything needed. I am very satisfied that the work was done properly and professionally. As always you guys shine !!!
IF I COULD GIVE 10 STARS I WOULD!!! THANK YOU THANK YOU THANK YOU! I'm the girl that gets hives just THINKING about a car deal... my salesman was accommodating, super professional, handled a lot via email, and was prepared and ready when I got to the dealership. I was in and out with my brand new Q60 in 23 minutes. I had an "mishap" with the leather on my passenger side door (dog crate edge meets leather and creates HOLE) Coulter Infiniti totally accommodated me and resolved within 2 hours. So grateful and cannot say enough! THE ONLY place I would ever consider buying an Infiniti! THANK YOU!
Coulter Infinity in Mesa I???ve had really bad luck with dealerships here in Arizona. I've dealt with quite a few dealerships that were dishonest and they didn???t value their customers. I am dealing with a brand new car that is turning out to be another lemon. I had to do some research and take my Infiniti to another dealership to get some honest work done. I discovered Coulter Infiniti in Mesa. I have to say wow, they actually treating me like a customer and a human being. They did everything I ask them to do and they did their best to fix my car. They kept me up-to-date, they gave me a loaner car. I have to tell you the experience was absolutely amazing. I love the fact that Coulter is family-owned. They made me feel like they cared. I say whatever works. LOL I???m not exaggerating when I say Coulter Infiniti in Mesa has restored my faith in dealerships. That is so big for me especially when we live in a world of so much dishonesty. So go buy a car from Coulter Infiniti in Mesa and they will treat you like a person that just spend their hard-earned money on a car. You have no idea what you have done for me. Thank you Coulter Infiniti in Mesa
We took our 2014 Infiniti QX70 to a specialty Japanese Auto Repair shop to diagnose and repair a complicated power issue. After 3 weeks, 4 trips and 2 inaccurate diagnoses, and over $750 in bills for a car that still did not work, we were told that it would cost another $4600 to correct the problem (with $4000 of that money being in a single part cost). We brought the QX70 to Coulter Infiniti for a second opinion. Coulter had the problem diagnosed in just a few days, and quoted us less than half of what the other shop was asking. And that $4000 part? It was $1600 when you get it from Coulter. Needless to say, we will be bringing our Inifitis to Coulter from this point forward.
My car was a little short of the milestone required for the next service interval but a chat with Aaron produced a scheduled visit for routine maintenance to avoid a large overrun following a vacation trip of about 5000 miles. I was taken in on time and got my car back in a timely manner all serviced and washed. There was no evidence that anyone had been in my car due to the protection they use on the seats and floor.
In this day and age it is difficult to find organizations where the entire team from sales, finance, service and management place the customer/client first. Infinity on Camelback is such an organization. Their actions make it evident that they place high value on customer service.
We just bought an Infiniti QX50. Our salesman Ed Johnson was so knowledgable it made our decision to buy an easy one. The dealership in general made this the easiest car purchase we have ever made. To make it even better, Lon William's came out to our house and walked us thru all the bells and whistles these new cars have. Increased our knowledge plus had some fun. Recommend Ed, Lon and Infiniti of Camelback to any one looking for a luxury car that lives up to the hype.
This is my fifth Infinity car purchase here in Arizona. One of the many reasons I continue to purchase Infinity automobiles besides the quality of their cars is the high level of service. My most recent purchase truley exceeded all previous purchases. Brian Nelson is a seasoned salesperson with a true understanding of what the consumer experience should be about. A no pressure, no haggle approach, with a commitment to providing the highest level of salesmanship. Never waivering from the excellence of Infinity Cars. From the moment we started searching through the inventory his focus was getting me the right car at the right price. Brian displayed the best attributes of a professional car salesman. Quedo to you Brian, you are a true asset to Infinity of Scottsdale. If there is a 6th it will be because of Brian. Respectfully, Julie
Greg has always been so easy to work with and always finds a way to fit me into his schedule. He goes over everything with me and I always have my car back within the time promised. Right as you pull up someone is there to help you. Always great service with Greg at Infiniti of Peoria!
From the beginning Robert was great giving me all my options. Jin Lee the GM brought it all together and made it one of my easiest transactions I???ve ever been a part of. Thank you both we love our QX80.
Very honest for a dealership,they have to make money,Mr. A.Diaz,salesman,couldn’t be more accommodating in every aspect of the transaction,sales managers the best.finance manager,didn’t click with,but got the deal done.Mr.Bill Munz,General Manager,really great can’t praise enough on the purchase
Greg is always super friendly and helpful. He takes the time to go over everything with me and share his suggestions or options for service. He works around my crazy schedule to make sure I can get in and out on time! I would not take my car anywhere else.
I have dealt with Robert Saiz for about 9 years and 3 automobiles and found him to be an outstanding person. I live in Prescott, Az and I have communicated with other dealerships in the valley but they do not compare to this dealership.
Transmission was slipping in first gear intermittently. My Service Advisor-Greg was informative and prompt and had my car back the next day.. I would highly recommend Greg at Infiniti of Peoria!!
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