Used 2016 Jeep Cherokee for sale near Vernon Hills, IL

I would like to focus my review on one particular part of my experience. Two weeks ago, after a long look at new car options, I decided to buy out the lease and purchase the 2022 Rogue I'd been driving. I wanted to make sure my car was in new car shape so I brought it to Berman for a certification inspection. I've previously not felt important bringing my car for service there, and generally my service history has felt like I'm at the mercy of the dealer or service department. However, on this occasion, I received the best customer service I've ever received in 35+ years of bringing my car to a service department. Turns out, the Best Service Manager in the car industry is at Berman, and her name is Katie Udelhoven! I'm a very tough customer, quick with numbers, and very demanding. Katie not only went out of her way making phone calls to see if she could save me money (seeking to find and use as much coverage under my lease agreement to save me as much money as possible), but she explained in great detail what every issue meant to my safe driving experience, and had feeling confident that she and Berman were acting in my very best interests! Katie is the most knowledgeable service manager I've ever encountered as well. She responded immediately with credible information to every concern I posed. If I had a dealer ship myself, I would want Katie Udelhoven to be one of my first hires, and pay her at the very highest level of the Service Manager pay scale in the United States. Having worked with every level of Berman staff in this process, I am slighting no one to say ...Katie Udelhoven is the single most valuable asset within the walls of Berman Nissan, including the cars and the highest levels of your organization, she does a second to none job of making sure each customer, I'm guessing at least 40 each week, leaves happy!

Was at dealership shopping and this new Jeep Cherokee Lattitude came in on transport. Wanted it the minute I saw it. Jeep dealership had ordered it custom with every option I wanted. Blackout package, V6 a true dual exhaust, sport, power everthing, 4x4 etc. The 4x4 is excellent and never failed me! Its been flawless, aftermarket tuning has turned it into a screaming black speed machine. 112,000 miles so far. No issues with anything! Would buy another if they still made this Cherokee Latitude Special! One very satisfied customer!!!

My new jeep Grand Cherokee had a turn signal problem. As you know technology can be a problem! What sounds doesn't always work that way. Anyway it took 2 appointment. Steven Fee kept me up to the minute with what was going on. He was friendly and very nice. Even with the service area being very busy, his mood never changed. I have been a Jeep owner since early 80s. All my cars have come from here because I appreciate the staff. Thanks again Steven!!

Great SUV...BOUGHT in 2017...good on gas penalty of zip with V6 engine. The start stop stop working last year and found out why.I needed a new battery as went dead this year...now start stop feature works 100 percent. Have low milage 30000 miles or 50000 kms here in Canada. .

The team at Gordie Boucher Ford of Kenosha is professional, gracious and extremely dedicated to the customer. Our Sales rep Terryn was very helpful and went above and beyond to make sure the whole car buying experience was an excellent one. Terryn provided a flawless experience with consistent communication, follow ups, providing videos and info of the vehicle and even going out of his way to not just make the sale, but instead check to see if I was satisfied with the truck and the process. Most car dealers and Sales reps don't have that genuine sense of customer rapport or high level of service quality standards. But Terryn and the team at Gordie Boucher have exactly that. I recommend anyone to visit this dealership and see for yourself!

I have just bought this used Cherokee. 70,000 miles I Like it a lot so far. Except I am having a little trouble with my blind spots. Not used to being so low compared to my Ranger Truck. I have a good upgrade. Pretty good milage. Everybody says I got a good deal and so far so good. Drives very nice.

Just purchased a Toyota Highlander from the dealership! Cecilio was great, super helpful, easy to communicate with and made the process very simple. Dave also was very helpful!

I have had mine for 7 years full time business , now has 118k miles on it.. and paid off. it has worked great and still operating. I got the service contract and the dealer has been great, exceeded the expectations in all areas. All the dealers I spoken with have been very supportive. Well worth having this jeep. I would buy one again.

Best car buying experience ever. All staff were friendly yet did not pressure me, worked hard to arrange a deal I was comfortable with. Everyone from Clint and Daniil in sales to the finance team. I highly recommend.

About a month, so far so good. Bought warranty. The interior is NICE and honestly I fell in love with it on the first drive. Drives REALLY NICE. Has a lot of options that cost a lot of $$ on other brands. Feel like it’s a solid vehicle. Coming from VW it seems like you get A LOT for your money.

Just came up from Missouri to purchase my Audi Q5 through text and a few phone calls with Jose my Sales Person. Ty Jose

Bought a car on Wednesday night noticed the brake light was out. Told me to bring it back on Monday and they would take care of it. Did the oh I am in a cabin filter and even filled it up. Will shop again.

I have liked working with Ray (especially Rob in service) since they took over the Jeeps on the Run sponsorship a couple years ago but I probably took them for granted. It took me moving out of state and having my new dealership trying to pull a fast one on me regarding a MOPAR service contract to make me appreciate them even more. Rob took the time to help me (a customer that is now out of state and will not be using his service department) so I could set the new place straight!

Great customer service. Straight forward and not time consuming at all. Gave me a deal right after lowering the price a week before.

Highly Recommended! Dean and Mike were very helpful with everything! They explained the entire car and went thru everything with me. They were very helpful thru the entire process and was very insightful. They helped me get the car I wanted at a good price!

Highly recommend Fortune Motors. Dan and Juan were knowledgeable, honest and helpful. Got a great deal and they did lots of extra things that I didn't even ask for!

We were looking at options for a family car, and Sam was incredibly helpful He took the time to explain everything in detail and walked us through the different options available. The service we received was excellent thank you, Sam.

They were able to squeeze my car in for repair but it was there 5 days. I am not sure if all the work they did was necessary. Even though i have an extended warranty they said not of the repairs were covered.

We were originally working with Alex. When we ready, it happened that Alex was off. We worked worked with Tom and was able to get the deal we were looking for. The finance process was seamless as well. I will not hesitate recommending them to anyone looking for a car.