I was looking to get into a cheaper payment and be able to have room for car seats. Jeremy and Courtney helped me and found a journey and I even picked the color and features. They were great on getting what I "thought" I wanted. The next day I let Jeremy know that I was not happy with the car due to it was too small and missing features that I didn't think about before. Two days after that, Friday, I let him know again how extremely UNHAPPY I was with this car and that I wanted back in a truck. I was told that there was not anything that could be done and I would need to drive it for a year or so and then trade it in. Saturday, I spoke with Courtney and told him I wanted a truck and that my daughter could trade her car in for the journey and I was aware that my payments would not be as low as we got them. On Monday, I was told that nothing could be done until the title work is done, which is 2 more weeks. So then, I will have been miserable in this car for 3 weeks, putting miles on it and lowering the value of what they can give me as trade. I do not feel that they have done all that can be done, especially for a loyal customer, as myself. This is the 4th purchase that I have made from this dealership and it is probably the final purchase my family will make there! I already have another dealership working on getting me in a truck and my daughter in the journey. It's a shame that Stanley Dodge could not make sure I was 100% satisfied after the sale! I do not recommend a dodge journey for anyone with car seats!!
Returning home from long hunting trip 4 1/2 to 5 hours from home, engine light came on making the trip somewhat stressful. Made it to Stanley dealership in Gatesville where I purchased the vehicle. Explained issue to lady at service desk who had lost her voice but was a trooper and getting the job done the the lady in office next door came up listened to the story took the truck in right away got it repaired and put wife and I back on the road ASAP. Many thanks to the lady’s in the service dept as well as the mechanic himself for job well done. Couldn’t have asked for more.
Was MORE than happy with the whole transaction. I told Rebecca on the phone what I needed vehicle wise and price wise. I showed up, and she introduced me to Chris, my salesman. Chris was down home, good people. When it was all said and done, my payment was within $.92 of where I needed to be. They threw in a tank of gas, and that will nearly offset the $.92 per month over where I wanted to be over the life of the loan. Hats off to the gang at Stanley CDJ!!
Great after service make it for greater car dealership. Service advisor Kristine had always been great n met all my expectation. Asset to the dealership.
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