Glenbrook Dodge is an Indiana oasis for this Chicagoan
by Challenger driver from DealerRater.com
November 5, 2018
4.9 (1720 reviews)
Imagine having the dreaded "Check Engine" light blinking at you when you're 200 miles from home. That's what happened with my 2010 Dodge Challenger Rallye SE. It was Sunday night when the dreaded light appeared. The following Monday morning, at 7 .A.M. I limped into Glenbrook Dodge in Fort Wayne without an appointment. The cheery technician asked if I have a warranty (I did) and said, "We'll have a look for you." NOT ONE HOUR LATER...the technician came back and said an EGR valve needed to be replaced (for a $100 deductible), but that the car was safe to drive around town until my next payday. He also suggested cleaning the fuel injectors and throttle-body, which didn't seem unreasonable at 51,000 miles. When I returned for service, the friendly staff serviced my car and had me on the road within 3 hours or so. I drove back to Chicago and...wait for it...got 31 M.P.G. highway from my well-maintained V-6 Challenger. I'd buy a car from them or ESPECIALLY go back for service in a heartbeat!
A HUGE thank you to Jeremy and the staff!!! They made this experience enjoyable. I had been turned down at another large delearship and was feeling pretty low and defeated. Jeremy made me feel like he valued my business. I ended up walking out with a sweet looking vehicle. I look forward to the driving experiences I will have in my new Jeep. This is my 1st Jeep I have owned and have wanted one for quit awhile. 👍👍👍
Tom O'Brien Chrysler Jeep Dodge Ram - Indianapolis Review
Keeping my Charger rolling
by Charger Tom from Indianapolis, IN
November 6, 2018
4.6 (283 reviews)
It was the end of the work day. For once I planned to leave right at closing time rather than much later as I often do. I got in my car (a 2006 Dodge Charger) and turned the key in the ignition, eager to run some errands before an evening committment. The engine turned over for only a second, then suddenly the tension against the key released and the engine stopped cranking! The key was spinning freely in the ignition switch, which had broken and was stuck in the Accessories position. i had no need to worry though; after a prompt visit by an AAA tow truck and a quick phone call to the service department at Tom O'Brien Chrysler-Jeep-Dodge, my car was in good hands. We got there just a few minutes past closing time, but the friendly and dedicated staff waited for my car and I to be delivered and they even helped me with securing a loaner vehicle. The repairs were completed, and even included a complimentary multi-point vehicle inspection. Their customer service is second-to-none and they genuinely care about each and every customer, no matter the age of the vehicle nor what repairs it needs. When I am finally ready to replace my car, I'll definitely be doing business with the fine folks at Tom O'Brien on 96th Street!
Each used car had a brochure about its features. Sales person had good follow up that was not high pressured. Only criticism was that their customer parking lot is too small.
I brought my 2001 Chevy Silverado 1500 LT Z71 in for service to replace oil pan gasket and rear differential gasket. The service was completed quickly with no issues. The service management team was good to work with to ensure I was billed for the quoted amount along with service coupon that I downloaded from Byers website. Thanks Byers Service again for your exceptional service.
Thanks
I can't say enough about Kevin and the guys in the service department. I started coming to you when the dealer I bought my car at told me I would need to wait about 10 days to schedule and oil change appointment. Seriously??? 10 days to get an oil change done???
I don't like to go to the oil change places so when I remembered I trip to Echo Park car shopping with a friend. I went online and was able to get something scheduled that very day. What a difference that was to me. I decided I would never go back to that other dealership again. I have been fortunate with my car so oil changes are very important to me in order to keep my Honda in good shape and servicing me for years to come.
On this trip I had just returned from a 4200 mile road trip across country. My service light came on 1000 miles from home and I was in drastic need. I was able to quickly get one scheduled that fit my life schedule. Something came up between scheduling and having my appointment. I was in a hurry to get things done. They were very honest with me by telling me it would take at least 45 minutes to get done. They set the right expectation with me. That's important for a busy schedule. When I arrived they were ready to go and had me out in about 45 minutes as promised.. and even washed my car!
I work in Customer Service myself so setting the right expectation with your customers is important. The friendliness and great waiting area don't hurt either:) Thank you again Echo Park Service for another great experience.
Very happy with my purchase. Gino made the entire buying and financing experience stress free. I Strongly recommend Gino for all your automotive finance needs.
Thank you
Danni
Huffines Chrysler Jeep Dodge RAM Lewisville Review
My Great experience
by Nicole87 from DealerRater.com
December 3, 2018
4.8 (1957 reviews)
I am just a happy camper,I think the Chrysler dealership for a easy car shopping experience .Mr.Brooks was very helpful and he also was able to help me get financed at a great rate 🤝🙌🏾🙌🏾🙏🏾Thank you so much I really appreciate 👏🏽🤝🤗🤗🤗Also i love the Finance manager as well.Thanks for your help too, all of you are awesome
Hola hoy fui por primera vez al dealer Dodge en 11550 Lyndon b Johnson fwy Liz Pérez ⭐⭐⭐⭐⭐muchas gracias por la gran amabilidad y dedicación a su trabajo desde que llegué el servicio exelente recomendado .
Phelps Chevrolet is a superb Dealership. Service with a smile, friendly and always provides outstanding service. Great buying experience from start to finish.
We found a car we liked online, and I was able to schedule a visit very quickly and easily. Met with Chris, and he was very helpful, respectful and considerate of our taking our time to make the best decision. Final negotiations were relatively quick and easy. Got a great deal. Michael Jourdan was great too, lightning fast, while being extremely thorough and well-spoken, walking us through everything to make sure we understood our terms, etc. Highly recommend Mossy! Ask for Chris.
Jay Henderson, service manager took exceptional care of my elderly mother, who had bad sun visor on her 2010 Camry. He ordered part, waited until she could bring in at her convenience, & had it installed while she waited. If she or anyone we know needs more service and/or new vehicle, she'll go or buy there or recommend same to others.
Staff was very friendly, very thorough. Ive gone to Toyota for years seems like the turnover in the maintenance service department is high this group of people I really liked and I hope they stay on board,
Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
What Can I Say
by RyanJAllison from DealerRater.com
November 6, 2018
4.1 (2896 reviews)
"You have a problem." These were the words I heard on the phone prior to walking into the dealership doors at Russell Westbrook Chrysler Dodge Jeep Ram. That person who told me that was my own Mother. This was potentially my fourth car purchase in less than 14 months. So ya I have a problem, so what?!?! I went to another dealer this past weekend, for the same vehicle, 2017 Ram Rebel Black on Black with Alpine Sound system. That dealership had me in their showroom for 4.5 hours and to no avail, no deal. Not their fault a complication with my setup. I live in L.A. and didn't want to drive back to another county to grab the car. Traffic in LA is bad. So I figured I'd try to give these guys owned by the Famous Basketball player a shot. I walk-in after setting an appointment. Told them my price and Amir kept it real and told me that he would make the deal happen for me. Four (4) minutes later BOOM! We shook. Even after some things came up with the financing and an address switch, the process with easy smooth and stress free. EVERYONE that wants to buy a MOPAR product needs to come here. Don't bother elsewhere. These guys are fantastic. All of them. Mirna in Finance was especially patient and great to speak to during our time together. Sergio was easy to work with, and extremely informed walking me through all of the great features on the car. And Amir...what can I say. He and I will do lunch in the future. At least one or twice a year. I can feel it. Thanks All for the Assistance. Hoping that new 2018 Wrangler is great so I can come work with you all again. - B
The other day i had the unfortunate experience of getting a flat while on my way to work. Not only was Livermore Ford able to replace my tires within 3 hours they also provided me with a great price. I was quoted twice as much by two other tire shops. Julio at the front desk made it a simple process and even provide me with a shuttle to get to and from work for the day.
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