Great Customer Service!
November 5, 2018
So,I made an appointment for an oil change for my Grand Cherokee(I bought a fully loaded Laredo to AVOID all the air ride and transmission problems ALL the other models suffer from AND sensor issues, the Laredo has all you need and more,leather,pano roof,touchscreen with Nav,uConnect etc but NONE of the headaches you get with the higher models),I bought a Service Pkg with it at time of purchase,but am USELESS with paperwork,no worries,the Service Manager took the time to look it up while I was on the phone!!!So,I missed my appointment due to an accident near my home and arrived nearly an hour after my appointment time,figuring I would need to re book or wait an eternity(I would hate for someone else to be "bumped"because of me,I HATE it done to me),fortunately they had a cancellation so was just the hour I waited.No problem.As always they do a good job and I didn't have ANY oil mess or footprints in my car.No damage either.(I ALWAYS check my vehicles no matter where I go),Everyone is always friendly,mechanics included,and anytime I speak to them directly,I find them friendly,helpful and willing to help,be it the entry level mechanic who does oil changes or a Master Tech who specializes in a particular area(have needed this expertise with another vehicle I owned. I review EVERYTIME I go for service and/or purchase as I feel often people only review when unhappy so doesn't give a fair assessment of how the Dealership truly performs.YES Dealerships are more expensive,but I CHOOSE to maintain my vehicles from a manufacturer certified tech.IF you need expensive work(I have on several occasions),check parts costs for yourself by visiting a Mopar parts dept(online) so you know what the costs are.I always do and have never been steered wrong,just once when the part price was mis quoted,and corrected when I questioned the cost,they double checked, confirmed they were in error,apologized,charged me install only and waived the $41 for the part.My point being,I have purchased 14 vehicles from Heritage in as many years and have ONLY had problems with Heritage Chevrolet,(so don't own a Chevy any longer) and have never had issue with ANY Jeep or Dodge I owned.I am being detailed,even though I only had an oil change,I have had 100's of Services performed,some expensive.and have never felt "ripped off" or "taken advantage of" so just wanted to share that with others considering Heritage Chrysler/Dodge/Jeep they really do a good job and can be trusted.My view of Heritage Chevrolet is COMPLETELY the opposite. There are some who home in on Victor,yes,he will offer services likely not needed,and can be abrupt bordering on rude,just do what I do,you don't have to deal with him if you don't want to,but he does do a good job given the chance.What I understand and a lot seem to forget,it IS a Dealership with Dealership prices,yes,on occasion they get it wrong,but will fix an error.Sure an oil change is pricey but I suggest YouTube some of the stunts jiffylube pull on their customers like destroying engines and transmissions due to not doing a chemical flush correctly,so much so,manufacturers recommend against flushing.I hasten to point out its NOT every jiffylube!! In closing,after such a long review just for an oil change,I trust them completely with my Jeeps and have never had issue.Sure I hate paying,same as everyone else😊😊😊but gotta do what you gotta do. I like the checks aswell!First time I have been green across the board!