Used 2020 Jeep Cherokee for Sale in Rome, NY

This past Christmas season, my Mother-in-law, my wife and I were heading out to Ohio from the Boston area to be with my wife's family. I had a 2013 Dodge Dart with roughly 55,000 miles on it, and it appeared to be in great shape, so we decided to take my Dart out to Cleveland for the 12 hour trip. Long story short, we didn't even make it out of Massachusetts, as we broke down on Route 90 at a rest area, the transmission DIED. We were over two hours from home at this point... I called AAA and they towed us to the nearest Chrysler Dealership, Metro. I walked into the service department visibly agitated at the situation, with my less-than-amused wife (who never wanted me to buy the Dart in the first place...) and my Mother-in-law in tow. Orlando greeted us, and offered the waiting room up to my wife and MIL while he and I figured out what we were going to do. Orlando understood my situation, and how my wife was clearly agitated with me -- and he made sure to do everything in his power to keep me out of getting in more trouble!! I got a rental from Enterprise while leaving the car with Orlando and drove out to Cleveland. Orlando called me the next day stating that Chrysler wasn't going to cover rental costs for me, and that the parts for my car were back ordered for at least a month. He instructed me to call Chrysler myself and gave me some ammunition to fight them with. Unfortunately, they wouldn't budge when I called. But, without me even asking him to do so, Orlando saw that the situation was B.S., and fought them for me. He had Chrysler conference in Enterprise and he talked Chysler into covering my initial out of pocket rental costs, and another 10 days of rental. He fought for more than 10 days, but Chrysler wouldn't budge... Knowing I was going to need a better solution than just 10 days, I called and said to Orlando: "You can see my Dart is in perfect shape other than the transmission that's under a recall. What can we do so I never have to see that Dart again?" Enter Marlon. Orlando got me in touch with Marlon, one of the sales guys. I told him my situation, my financials, and all the details. Because I was upside-down on my loan on the Dart, we had very limited options as to getting me into a new vehicle. Even though this is a Chrysler dealership, I think Marlon could tell I didn't want another Chrysler product. He showed me a 2015 Nissan Altima they had on the lot, and it was a perfect fit. He was able to work with the bank to make sure my payments didn't go up at all, and that I was able to get a very nice rate on the loan. Considering that I broke down in an area that I wasn't familiar with, I was at the discretion of the AAA driver as to where the car was going to be taken. I could not be happier that I ended up at Metro. Marlon and Orlando were outstanding.

Service dept did a great job, Michelle service kept me in the loop. They had to order parts spoke to parts mgr. Mike had them the next day. Problem fixed, everyone was a pleasure to deal with even drove me home. Hi

Recently purchased my 3rd car from Carsense and must say it was an overall great experience! Jared & Keith (Bear as well) were absolutely outstanding and made the entire process of purchasing a new car painless and easy! The car we were interested in was at a different location, however they made it easy for us by bringing the car to us rather than drive to another location. The service we received was top notch and consistent throughout the process which is appreciated from someone also in sales. -TS

Very happy! Excellent service department. From the valet parking through the service advisor, in this case Mike, ( sorry forgot his last name) to the technicians. Everybody was very polite, very helpful and very knowledgeable.

I didn't end up purchasing a vehicle, but this had no affect on how I was treated. They still did everything they could for me. What a great place. I know I wouldn't receive such polite service elsewhere

Salesman very nice went above and beyond answered all my questions

My family and I stopped in today to have a look at a car to replace my wife's aging vehicle. We were fortunate enough to get Catherine McMillan to help us out. She listened carefully to my description of my needs and offered a range of very helpful suggestions. We settled on looking at a Chevy Cruze and she set us up with a test drive. I emphasized we were at the very beginning of our car search and wanted to make a decision on something before my wife's car failed for good, but that we would not be making a purchase until the failure occurred. In other words, she understood we were not going to walk out with a car. From the git-go she respected that and offered no sales pressure whatsoever. She listened, answered our questions and made suggestions. From the beginning she made us feel like she wanted what was best for us. Her attitude changed my car shopping experience from one of dread to one to which I look forward. We haven't made any decisions yet, but she gave us over two hours and we decided we'd need to visit again (the kids were getting antsy). We're looking forward to it!

One awesome dealer to do business with! Aaron was very professional and hardworking. The dealer here in Goldsboro couldn't even come within $3,000 of beating Crown's price.

I called on a Navigator that they had in stock. I was an hour away, but he sales manager told me that the car may have an engine problem and they are taking it offer the lot. I was happy that they did not make me drive all the way out there and try to flip me in to something else.

Bought a 2018 300 from the waukesha dealership. Not a great experience. Goes to show the difference in management. 76th st manager chad formicio helped me with my questions, provided me a owners Manuel for my car. Cared!!!!! Clem in service was awesome and upfront about wait time and scheduling. Way to go 76th! You made me feel like I mattered. Service after the sale keeps you coming back. Waukesha could learn a lot from chad Formica.

3 months after buying an 06 Jeep Grand Cherokee, I was hit and my Jeep was totaled. I was so upset and didn???t think with my horrible credit I???d ever be approved to finance a vehicle but, after speaking with Kelly over the phone I decided to take a chance and to visit her at the dealership. Best decision I???ve ever made. Kelly was beyond patient with me and answered all of my questions. She went out of her way to show me multiple vehicles. As a ???car dummy???, she not only helped me find a car that I never thought could be mine but, she educated me as well. This was my first time buying a car and just so happened to be on my birthday! I drove home a beautiful 2012 Jeep Grand Cherokee (with a bonus $50 gift card!). I had an absolute amazing experience and would recommend them to anyone looking for a vehicle!!!

I recently brought a used car from Eric Foret. He was a excellent sales person and understood both my wife's and my requirements in purchasing the car. He was very polite and did not pressure us in buying the car at he first visit. He understood that I needed to take it to my mechanic before we could discuss a price. Even after the trip to the mechanic, he did not pressure me in buying the car, since my wife was at work. I told him that my wife and I would return later in the evening to discuss the price. We brought the car that evening. I would recommend Eric as the person to see if you are interesting in buying a car. Great Experience.

I dropped in unannouced at 4:20 pm on a Friday. The Service bay was jammed with people dropping off their vehicles. I had an engine light on and my entertainment system was acting like it was possessed by a poltergeist . Bob read my code ensuring me the problem wasn't urgent. Good. Yet, he said the head of service , Michael jozwiak, knows how to re-set the entertainment software and would see if he could come out and try. He did, it worked, all within 30 minutes amid near chaos. This was my first time at your dealership and could not have been more impressed with excellent service. I am Director of Sales in the Construction market and this is the type of service we deliver each day, which is not the norm. Kudos to your team and their commitment to outstanding service, unfortunately , it's not commonplace . BTW, I bought my Jeep Grand Cherokee at St. Charles Jeep, and did not have a good purchase experience and will now direct all my future business to Dupage Jeep. In the proper fashion, you've won my business. Thank you for doing things the right way.

Stopped in to get my first oil change for my Ram 1500 Big Horn - they were done before I sat down. Great service, Josh Galiher was great! I will definitely bring my truck back for additional service.

Micheal is a very approachable and relaxed salesman. I observed him with another female customer and he has compassionate understanding of people and their needs. Being a female I did not feel like I was being treated differently but that he respected my choices and requests. Very patient and kind! No pressure, detailed, and efficient 👍 Lauri Johnson

We had identified a car via CarSoup that we were interested in, and contacted Hudson Chrysler about it. Their sales rep, Betsy Triebold, followed up our inquiry right away and was unfailingly pleasant, low-key and knowledgeable throughout our purchasing process. We especially appreciated how she took us through learning the various electronic features of our new car. Additionally, we loved that the dealership was dog-friendly, so that we didn't have to leave our pet at home for three hours while we bought the car. We also really liked the well-appointed customer waiting area while our old car was evaluated for trade: we enjoyed comfortable chairs, big-screen TV, and the free coffee, popcorn and sodas! Buying in Wisconsin was a plus, too--it was only about a 20-minute drive from St. Paul, but the lower sales tax helped with the purchase price of the car. We highly recommend Hudson Chrysler! (We also really love our 2015 Town and Country!)

Erin, Troy and Michael are the trio every dealership would be proud of ��. We came to buy a used Jeep but left with a brand new Compas Jeep. When we first got there Erin suggested this new Compas Jeep but we thought we would not be able to pull that much. We ended up trying 2 used 2011 vehicles but after we tried the one he recomended it was no brainer. We have decided to purchase it. Troy did his magic with numbers and met our tight budget He is very experienced manager and I would recommend him anytime. Michael made payment super easy. Erin I just wished we listen to your advise and went straight for the one you have recommended, would save us so much time. Thank you very much to all of you on an exceptional customer service. Wish you a great business and many years to come. Amra and Farid.

I went to a lot of dealerships, none of them compared to Hertz. And the salesman Jayce went above and beyond for me and my wife, he got us the car and the payment we wanted. with excellent service along the way. 10/10 would recommend Hertz and Jayce!!!!!

Rob was amazing! By far the best car salesman I've ever had. He was knowledgable, accommodating, not pushy in the least, professional and friendly. He's a hard working veteran, who will work hard to get you a great deal. Be sure to ask for Rob if you want the best car shopping experience!

The reason I went to Stephen Wade was that a friend had advised to go there and ask if they could match a pending deal for a Ram truck that was offered by a dealer in Phoenix. That deal had seemed to good to be true - a chance in a lifetime. But timing and circumstances made it difficult to make the drive to Utah and I was not certain that this dealer would honor the price of the 2017 Ram and the trade-in they had offered for my truck online So I drove the short distance to Stephen Wade and they spent a lot of time with me - talking about trucks and cars and rebates and looking for available vehicles on their lot that came close to what I had in mind. And they opined that maybe the deal in Phoenix was just to attract customers and not valid. What they did was locate a 2017 Ram truck, base model, that I liked and said they would order it and gave me a good price,. And they checked out my truck and told me the amount they would offer for that trade-in. I was disappointed at the trade-in value. I had not cleaned it up and cleared out my stuff because I was not really looking to buy - just checking them out. But I liked the truck - as it appeared on paper, having tested a similar truck - so I accepted and we began the sale process and then it appeared that truck was no longer available. They located another of the same model with a more amenities at a higher price. I did not care for the extra features and I wavered - and they lowered the price and added rebates and it came to almost as good as the tentative offer in Phoenix, and by this time I was excited about getting a new truck. So I accepted and signed the papers. Then I regretted the decision since it will put me farther into debt and the Veterans Administration has decided to ignore some medical expenses for surgery by a doctor outside the VA. which I had expected to get them to pay. A friend advised me to go back to Stephen Wade and tell them I want to cancel the deal because it was not a good move for me financially. I did so. They told me there was no 3-day window to return a new vehicle in Utah, as the friend has suggested. But they worked on it and came back with an offer to effectively raise the trade-in allowance on my old truck and refund the increase in cash. I figured I could use this to make a couple monthly payments on debts and by then my situation would be more stable and so I was happy to accept. Then the truck arrived and I cleaned out my old truck and drove there and made the exchange. They took some time to explain features of the new truck, changes in technology that I will take time for me to get accustomed to. And they have called me since to check on how I am doing with the new truck. Mostly I am pleased at the amount of time and trouble they went to get me comfortable with the truck and the deal. And I love the truck.