I recently had my son's '06 Jeep Grand Cherokee in for a recall. It had been garaged for 2 years. The a. c. was not blowing out of vents. I asked if they would check that out after performing recall service.
They said a rat had built a nest in the a c.& they gave me a $1,400 estimate. I was on the phone to service dept & said I would hold off on repairs. When I arrived at dealer to pick up Jeep they then told me the repair on a.c. would be $1100+
I was charged $69 diagnostic fee + $7 for "some screws"
We took the Jeep to a local mechanic who cleaned the rat's nest out ,added freon & charged $145. The a.c. is blowing cold clean air now.
I'd like to know how Studeville came up with the $1100 estimate!
I say "customer beware".
2016 Jeep Cherokee Latitude Review
Sturdy vehicle that's not boxy
by AnJMom from Fords, NJ
May 5, 2019
4
Nice sized SUV with lots of amenities. Solid interior to stow all my stuff. Comfortable for the adult family of four. A great upgrade from my 200K ride. Looking forward to beach season.
Wow, I just bought a new 2018 Buick Encore.. Talk about an awesome experience. From the moment I walked in, met w/Audry Kimberling (Sales), met w/Jackie Black (Finance) and met w/Adriana Burton (Delivery Coordinator). Audry listened and provided me with multiple options. He was able to answer all of my questions regarding the SUV's I looked at. In my opinion he went above & beyond. Once I made the decision on the Encore, Jackie stepped in for the 'dreaded' paperwork. Oh my how times have changed, 'dreaded' turned into a 'wow' factor and it was completed in the blink of an eye! Adriana is the bomb when it comes to going over all the features of my new SUV. She is extremely patient and also had answers for all of my questions. It really hit me later in the evening when I was reflecting upon my experience with HRB, I couldn???t have asked for anything better. The staff (even the OU guy) was friendly, took their time, answered questions, and provided me with an awesome experience. It all started w/Audry! Thank You Audry!
2019 Jeep Cherokee Latitude Review
4th Jeep I’ve owned and I’m loving it
by Kayd44129 from Parma, Ohio
May 10, 2019
5
Roomy with a nice ride. Lots of great tech features. I have the TrailHawk edition and the exterior detailing is sharp. I love this ride.
Plenty of interior room, looks great, drives like a dream! Highly recommended. The jeep brand, to me, is the best value for your money. I was a Ford girl until I bought my first Jeep!
Met all of our wants and needs, beautifully maintained, clean as a whistle. Has all the bells and whistles I never thought I wanted! Comfort, value and reliability.
I was out driving to different dealerships window shopping with a desire to buy a new small car. I was listening to the radio and a Harry Robinson live broadcast stated that there was a sale going on and all sales tax paid if a purchase was made by end of business. I made my way to the dealership and first spoke with the DJ James and told him that I had been listening and if I purchased a car that day, it would be due to hearing the radio advertisement. I was then introduced to Steve Hartwig and he showed me a 2017 Verano. After a lengthy discussion with Steve and Adam Archer, Steve showed me a 2014 Verano with only 17,000 miles. I decided on this vehicle and in short order I was sitting with Mike Hesson closing the deal. It was a very nice experience and no one was pushy. My first Harry Robinson purchase was a 1986 Pontiac Firebird, which I traded in for a 1990 Pontiac Grand AM, which I traded in for a 2005 Buick Regal; the latter I then traded in 2007. The Regal was the best car I had ever owned. I am glad to be back in a Buick. I was introduced to Bobby the detail specialist and was pleased to find that we both spoke the same language, gibberish! LOL I returned later to be trained on all the gadgets as my pilots license expired when I left the Navy in 96'. I wish I could remember the young ladies name, she should be recognized for her cordial and professional expertise in setting up my Bluetooth, IPod and OnStar. She did a great job! My thanks to you all.
2018 Jeep Cherokee Limited Review
So far so good no complaints
by Lenny(9ERFAN) from Reseda,C.A.
April 19, 2019
5
Plenty of room for a family of 4 also very reliable. It’s good on gas it fits all the family needs money well spent I would definitely recommend this car
Great experience at Orr Chev dealership in Ft Smith AR
by washispacka from DealerRater.com
December 3, 2018
4.9 (1432 reviews)
I have always had a positive experience with the Service Department. Service department personnel should be commented on a job well done. However, my concerns are with the Sales department. I had contacted the sales department to ask a simple question, "Does the Chev Pickup Silverado come with a 6 cylinder engine?" I had a salesman (don't recall his name) contact me, wanting to know if I had a trade, if I would finance, etc. I told him that I was only interested in the answer of my above question. He told me he wasn't sure, but he would check and call me back. He never did. I might be interested in purchasing a Chev Pickup Silverado with a 6 cylinder engine. I currently have a 2016 Chev Colorado with the 6 cylinder engine and make up to 26/28 MPG. In my opinion that is awesome. I have a grandson that has the GMC V8 Sierra and he barely make 18 MPG. RECOMMENDATION: Training/inform sales personnel to answer questions and then if person is a prospective buyer, then you ask other question.
2019 Jeep Cherokee Latitude Review
Only has 200 miles so check with me in a few month
by Johnson J from Auburndale MA
May 8, 2019
5
The car is Brand new. Hard not to like. Ask me in a few months but so far I am very pleased with look and performance
Honestly, my last trip to Orr for an oil change/tire rotation was not positive. It was only on my third trip to the service department that I was able to pick up my truck. Orr was new then. I'll chalk it up to teething problems. This time was a perfect experience. I dropped off my truck at 7:30 for an 8:45 appointment. I was promptly given a ride to work. A couple of hours later I received a call telling me that my truck was ready. I asked if they could deliver it to my work. Within 30 minutes I received a call that my truck was in the parking lot at my work. A couple of signatures and I had my truck. A perfect example of the meaning of customer service. Well done, Orr, well done!
2016 Jeep Cherokee Latitude Review
Most Car Dependable Jeep
by Jeep Cherokee from Georgetown,Sc
April 27, 2019
5
This Jeep Meet My Needs,My Son Loves it,I Love My Jeep It Rides So Smooth .I'm Finally At Peace Cause I finally Got What Always Wanted!!!
When I go into car dealerships, I do not get my hopes up at all. I look at vehicles only to be told that even though their commercials say they can get anyone approved, I am the less than 1% who does not get approved. Something had happened to my car unexpectedly, he engine had blew (according to Orr), so I had to find another vehicle quick. I have a family of 5 with me, my husband, and our 3 children, so a car was not even an option. From the moment that I put my pre-approval application in the night before, to the day that I walked into Rath, Owen really took care of me. He got all of my information quickly, was awesome to speak to, and he reassured me that he would get me into a car that we liked. Now, I have been to many dealerships before, so I have heard the same speech before, and had even prepared my own, "no, this is not what I want, we'll just go somewhere else," speech. However, this trip was different, I may not have gotten exactly what I wanted(mainly due to finances), but I definitely got what I needed which was an SUV over 2010 with enough space for my family. Owen was a great car salesman, and the miracle worker, Rob in finance, really helped put the icing on the cake. Owen had broke it down about what the monthly payment could cost, and as it was put to us, "the bank is like the judge, and Rob was our attorney arguing our case" and he talked my payments down from around $350ish to $274, and with my credit, that was a miracle in itself. I had an awesome experience with all of the staff, even got to meet Larry Rath (the voice on the radio) and I just have to say that they are truly a dealer for the people!
2016 Jeep Cherokee Latitude Review
Below Expectations
by Gearhead from Boston, MA
April 25, 2019
3
My Jeep was a real looker. Black on black. Very comfortable. Needed more options, especially a 6 instead of a 4. The 4 strained too much, and mileage was not good, as well as a buzz from the engine. I didn't keep the Jeep very long.
Joe Pulliam Is what makes this dealership....they could change the name a dozen times.....but as long as Joe is there the dealership will be successful and outperform the competition and Noone will ever beat the team he keeps in Customer Service!!!!!!!!!
2017 Jeep Cherokee Sport Review
So far so good, only had it for two days barely.
by Star75 from Oklahoma City
May 16, 2019
5
Great car! It has a lot of space. I never imagined myself in an SUV. I have always been a sedan woman. I love it, it’s very comfortable, spacious and drives just like a brand new car!
I've been a "truck" since 16; I'm 37. After spending a week borrowing my mom's Jeep, I knew I WANTED A JEEP. I began my search online and landed in my hometown of Fort Smith at Orr Auto Park. After researching trade value of my truck, I went in prepared. Phillip stay connected with me via email, phone and text the entire time. After spending 4 days driving by mom's Jeep, on day 5 I was driving my OWN Jeep! I'm driving it to Breckenridge, Co on Wednesday for its inaugural road trip. Thanks to Phillip/Orr for the the deal, the service and the many memories that are to follow! #jeeplife
2017 Jeep Cherokee Limited Review
Fastest car I’ve ever owned
by Steelcutter from Garden Grove , california
May 15, 2019
5
Definitely High prestige. It’s a lot of fun enjoying all the extras and just cruising around. It’s most definitely one of the fastest cars I’ve owned
I give this dealership 5 stars for numerous reasons. I typically do not enjoy going "shopping" for a vehicle because I do not like to be pressured or nagged when shopping; however, I felt completely comfortable with Timothy McCain and Kendall Newton. They were very helpful, relaxed, and positive with me. Timothy answered all of my questions (I asked thousands) and when he didn't know the answer, he told me that he didn't know and that he would go find out..and he did. Kendall worked very hard getting us what we wanted and how we wanted it! My husband and I spent at least 12 hours with these guys and we had a blast! Due to their exceptional service, my husband and I bought 2, yes 2...new vehicles! Thanks guys for all that you did for us!
2017 Jeep Cherokee Latitude Review
Car is too small not for family.
by Tyyates63 from Charlotte NC
May 14, 2019
3
This car is too small my family cannot fit comfortable,
No leg room for my husband and son, cannot travel comfortable with family, we need space.
Thank you, Orr Chevrolet, but especially Savanna Gilbreth (and an assist from Jared Tomlinson!) for helping me to buy my new Chevy Spark! Savanna went so waaayyy far and above to take care of literally everything for me...from answering my internet inquiry at 5:20 in the morning to picking me up at my home to sign off on this blessing! Savanna, you are my hero! I am hearing impaired and Savanna and Jared managed to make that not a problem. :) I am so loving this little car...named her Glory Be, and everyone that sees her knows she is the perfect car for me...retired but ready to roam now! There were probably a few others behind the scene so I say hat's off to the whole Orr Chevrolet family!
2016 Jeep Cherokee Trailhawk Review
A great vehicle for our family of 4!
by New Jeep Owner from Danville, IL
April 22, 2019
5
I love the interior and exterior of my Jeep! The size is perfect for what I need. Plenty of space for my 2 children and groceries or camping gear in the back. I just wish it was better on gas.
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