We worked with Sean Turner, and he was excellent. Very attentive and careful to make sure I was getting everything I wanted. I was a first time buyer and very nervous, but he made the process very smooth and efficient. Will definitely recommend to others in the future, and will continue to use this dealership. Very happy with the customer service!
I've been to Carite in New Baltimore 3 times for service. The employees there are all so kind. Today I delt with Jim and Tim in service. They were fantastic. I feel that they are very honest. That is where I will always bring my vehicles. Thank you!
Had a great experience getting our new Toyota here. Everyone was friendly and the entire process from start to finish was fast (which has been on my greatest frustrations during previous car purchases). I love my new Highlander, it was exactly the car I had researched and wanted for months only finally deciding to pull the trigger after taking to Molly over email. Will definitely be back and tell others.
We have been dealing with Jim Shepherd and crew since we moved to Richmond in 1995 and refuse to go anywhere else for sales or service. We've always received service with loving, caring, "family" excellence. We just bought a "new" used vehicle for my wife and got a better deal than any other dealer. I bought my Focus from Jim Shepherd years ago, sight unseen. Told him want I wanted in a car as I needed one. He arranged all finances and picked me out a car that exceeded my expectations and with a lower price and payments than expected. Same as today with my wife needing a "new" used vehicle. Walked in, told the team what I needed and what I could afford and they set my wife up in a "like new" Mercury Mariner with all the bells and whistles at 2.17% APR which is fantastic. Just took my car in for service and good going over as it's high mileage with orders to "fix/change/flush anything that needed fixing." Instead of a high dollar bill, I got a reasonable bill for only necessary upkeep and good for another 20K miles all within one day, car washed and cleaned upon return. Greatest service department in my life. One cannot say too much about the team at Shepherd Sales and Service. In all honesty, if you're going anywhere else, you're doing yourself and your pocketbook a disservice. May God bless Jim Shepherd and his team as you will not find nicer, more caring and helpful people on this planet. Going anywhere else...is just wrong. God bless you in your travels and be safe out there.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Pete makes the process painless and extremely quick
by Resho from DealerRater.com
December 5, 2018
4.9 (2752 reviews)
Thanks for putting me into my new 2019 Jeep Cherokee trail hawk. I will never go to anyone else except for Pete. he was attentive to all my needs and also made sure I???d be happy with the vehicle I chose. He doesn???t pressure you and he is very honest. Thank you for such an excellent experience, Pete. I appreciate you!
by Shanna Jeep owner from Middletown De
November 15, 2018
Well I had to drive it home in the dark and today it’s a mixture of snow sleet and rain , so I’m excited to be able to enjoy it when the weather clears up
Buy your vehicle here, get your vehicle serviced here.
by AC from DealerRater.com
December 4, 2018
4.9 (721 reviews)
We???ve purchased several vehicles from Sellers and have had such positive experiences each and every time. Currently our Sales Rep is Andrea Milligan, believe me when I say she is the best! We also service our vehicles there as we know and trust that they are honest, professional and very reasonable with their pricing. They will bend over backwards to make sure no customer leaves unsatisfied.
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