We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.
by Outdoorsman from Billings, MT
January 24, 2019
One week after my purchase of a 2018 Compass Trailhawk, my vehicle began leaking transmission fluid and spent 5 weeks in the shop. I made my first payment while driving a rental. My next vehicle will be a Toyota
Our salesman was very accommodating and patient with us as we were searching for a used vehicle, Frank spent a good part of his day making sure we were happy. Kuddos to Miss Mendon diner, the food was great.
It’s great for the money I spent
by Oregon2008 from Medford, Oregon.
January 19, 2019
It’s meet my needs for day to day, gas mileage is good for the type of car it is. Good for family and little kids in the back but not sure about adults honestly it’s small on the inside
I worked with Russell to purchase my 2018 Chrysler 300S. He made the process incredibly smooth, comfortable and was extremely friendly and helpful. I would recommend him to anyone looking for a no-pressure and relaxed environment during the usually stressful process of buying a car. I got to drive my new car off the lot that night! Thank you Imperial for providing me the opportunity to purchase my dream car.
by VIZZY44 from HENDERSON, NC
January 18, 2019
Have only had the car for a few weeks, so far I really like the car smooth running, nice inside and out good on gas .
I dealt with Andy Clair, have to say it was the easier car experience I have ever had. It was a simple process was never rushed or felt under pressure to buy at any point. Andy was very informative and up front throughout the whole process.
Great little 4x4
by BPcar buyer from Vacaville,CA
January 17, 2019
The inside of car feels more comfortable & larger then it looks. Great small SUV. Great price & drives smooth. Great for around town and freeway driving!
My husband found a truck on line at Imperial Chrysler Dodge Jeep Ram that we were interested in. We were greeted by Zach and he helped us make an informed decision on purchasing a truck. We were able to turn in our 14 year old Ford Expo as well. Great service from Zach and Rami who helped us finance and insure our new truck. Our Sunday was a win for us and the Patriots:)!
Thanks guys for all your help!
Love the way it feels and drives.
by Jlblucky from Jacobsburg, Ohio
January 12, 2019
I had no intention of buying a new car until I drove a rental Compass and just couldn't believe how it drove. I highly recommend test driving this car if you are thinking of buying a new vehicle.
I leased a 2018 Jeep Wrangler in September. Zach was super helpful and great to work with. He made the entire process very easy and stress free!
we almost everything about our 2018 Jeep Compass
by Campman1965 from Bethel , Pa.
January 12, 2019
Everything is great except for one thing. We dislike the stop/start feature. It does not save gas like they say it does and the fact it has to be hard on the engine and the starter and the fact if the system fail to start back up , it may leave a family stuck in a dangerous traffic situation...I was not use to it and gave it too much acceleration and nearly rear ended the car in front of me..... This device is a big joke.......
I cannot say enough about Planet Jeep from Sales to Service. THEY TRULY CARE ABOUT THEIR CUSTOMERS. Its like going to family for me. I am on a first name basis, Their service is #1 and , the Sales Dept makes the buying process Painless. You tell them what you want, and The make it happen ( Tiffany B -the best) Service Dept Nick, Dan, Mike & Tom go the extra mile for you. Thank you Planet Jeep
2018 Compass Trailhawk
by NoLie from Elkhart IN
January 29, 2019
Excellent in snow. Forget to turn it off because its so quiet and smooth. Ride and maneuverbility are excellent. Its like a sports car 4x4 and luxury car all in one
I love this dealership! From sales to service it’s a pleasure to do business with! It’s like visiting with friends .....not buying a car. Service is beyond experienced, timely, friendly and fair.
Jeep Compass 2018 - Great vehicle!
by Chris from Front Royal, VA
January 23, 2019
My wife and I purchased this vehicle to have a safe and comfortable 4x4 for our new baby. This vehicle drives like a luxury vehicle. It is very smooth on handling, very smooth shifting and just great vehicle overall. This vehicle gets better gas mileage than my wife's Mazda 3 used to get. The interior is very comfortable as well. I would recommend spending an extra couple hundred dollars and getting the heated seats and steering wheel in cold climate areas. Great handling in the snow. It has settings for sand and mud but my wife won't let me take it in the sand or mud =)
Came in for an oil change on my SRT Cherokee and left with a truck the next day. Great group in service and Tiffany was the most incredible salesperson I’ve ever dealt with. No BS, no pressure, just great customer service and knowledge. I would absolutely purchase another vehicle here.
Excellent customer service. Will definitely go bac
by Carla from Howell, MI
October 16, 2018
4.8 (51 reviews)
Excellent customer service in the service department. My Jeep had minor repairs and a complete detail. All work was done and completed in a timely manner. The detail work was excellent. Will definitely use Planet Jeep again. Thank you.
It was time for a new Jeep Wrangler. Planet Jeep Franklin was highly recommended and I can see why. I have a busy schedule so I emailed for more information. Harvey was educated on Wranglers and his inviting sense of humor had me in that night. Tiffany took over when I came in and spent the time going over options that were important to me. I fell in love with a new JL Rubicon. Harvey and Tiffany made it easy. Great trade in value and next day delivery. Can’t wait for the beach! It felt like making new friends at Planet Jeep
Overall, I had a very good experience buying a car from Imperial. I never felt pressured into buying, and Steven was helpful in explaining the different options available. With financing, Desiree was excellent and made that part actually fun. I subtracted a star only because I had to drive to Mendon for my car inspection and back to Milford for paperwork. That said, I would (and have) recommended Imperial to a friend.
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