Great experience (despite hiccups) with a used Ford truck.
by brandon haitch from DealerRater.com
November 5, 2018
4.9 (2380 reviews)
I was in the market for a used truck, and local inventory showed several at various dealerships/used car lots. After a bit of looking around, I found the vehicle I wanted at Anchorage Chrysler. James McMullian was my salesman, a 40+ year auto sales veteran, and he certainly knows this business. James communicated with me by e-mail prior to me coming down to the dealership, looked the vehicle over with me and accompanied me on a test drive. We made a deal that evening. I also worked with Travis Richardson (his sales manager) and Dennis Trent (the general sales manager) to resolve a couple problems that came up during the sales/inspection process. Both were easy to work with and made sure the issues were immediately resolved. Completing the sales paperwork was a quick and painless process and they had me in and out in abut 30 minutes. The vehicle is great. The condition was as I expected it to be and it will serve me well for many years to come. If they had another vehicle I wanted at their dealership, I would buy from them again. Update 8/2017: 7,000 miles after purchasing, the truck blew a head gasket, is no longer driveable and I'm looking at a labor-intensive $3,000 repair. I contacted Dennis and he worked with me to take the vehicle back on trade at a fair price, and made me a great deal on a new vehicle. Top marks for Anchorage Chrysler for their customer service. Things don't always go smoothly, but it's very telling how a business resolves problems and complaints. When resolving my issues, Anchorage Chrysler acted with integrity and worked diligently to ensure that I was satisfied with my purchase and experience at their dealership. It's rare to see that kind of follow-through these days.
by Soldots-JeepRenegadeTrailhawk from DealerRater.com
December 3, 2018
4.9 (2380 reviews)
Anchorage Chrysler Dodge Jeep RAM has a very useful and detailed web site. I had bookmarked several vehicles and conducted a wealth of research on each model and trim level. Once I had decided on a vehicle, the web-site enabled me to pre-qualify and that's when I was contacted by Don Miller. His initial contacts (email and phone call) were introductory and warm. Don actually listened and worked very quickly and efficiently for me to purchase a new Jeep Renegade Trailhawk. The dealership is about a three hour drive from where I live so coordinating a time to pick-up the vehicle was another apsect that Don handled with professionalism. There was never any rush on his part to 'come buy this vehicle'. He was the exact opposite: I sent a deposit and could pick-up the vehicle when it fit into my busy schedule. When I picked up the Jeep, Don was there to greet me - my time at the dealership was brief - only 40-45 minutes to sign paperwork and a tour of the facility. Don followed up with me post-sale, and that was extremely appreciated. The actions of an employee reflect on the entire business and in this case, Don was outstanding in all aspects of vehicle shopping/buying. I'm definitely buying from this dealer again and I will have Don assisting me.
Me n my hubby drove from soldotna to anchorage to check out trading our 2 door wrangler for a jeep SUV trail hawk n bam! Shane hooked us up n we are more than pleased! He was very thorough, super friendly, n humorous at the same time n we felt like he was just fabulous n the best ever car salesman we have ever come across! We felt so relaxed n not forced or pushed to buy what he thought was best, but he worked very hard at getting us what WE wanted n was quick n very responsive to our needs n I will recommend him to everyone in soldotna n in kenai! Shane ur one hell of a salesman! Keep it Up!!😀🤣😁
Went in to Anchorage Chrysler Dodge to look at new cars. Connor was A-MAZ-ING!! He never made me feel pressured and he didn't hover. He is super knowledgable about all the vehicles there and he let me take my time looking without making me feel rushed. Connor made buying a new car easy and enjoyable. This was the first time ever that I actually enjoyed buying a new car and didn't feel pressured into making the purchase. Thanks Connor!!🚙
Most outstanding dynamic sales team I have ever encountered!
by #1Truckman from DealerRater.com
November 5, 2018
4.9 (2380 reviews)
Connor Kimbrell and Shelton Barber were highly professional and upbeat. They aptly answered all my questions and made my buying decision fast and easy. They exhibited low pressure techniques, which as a customer I appreciated greatly. They worked any concerns I had with the truck and broked a very reasonable deal for the price of the truck. They gave me a great trade-in on my old 2003 Ram 2500 HEMI truck with 139,000 miles on it (well used but running strong). I would not hesitate to request this dynamic dual to work with me on my next purchase. Outstanding work gentlemen!
Jason Serrano---Exceeded Expectations! ??? I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle . Jason took the time to give me all of my options and was never pushy. I ended up getting a brand new truck. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. Recommend finding Jason when shopping@ Anchorage Chrysler Dodge.
I just traded my 2013 Dodge Ram for a brand new Jeep Cherokee trailhawk. I've had a hard time finding that perfect one that I'd be pleased with. Arnold was very good to me. No pushing me to hurry or no urging me to pick a vehicle until he new that I was 100% satisfied with it. My husband was able to do everything over the phone with zero problems. All I had to do was pick it out and leave with it. :) He did a great job and made my experience very pleasant! I would recommend him to any one looking to buy a new vehicle!! Thank you so much!
I don't even know where to begin. Ever since I was a teenager I have bought every vehicle I have ever owned from this dealership. I think I've had 7 vehicles so far. Every time I go there, there's always someone there to help and offer assistance, it just has been the best dealership to go to for the best vehicles that will last. So that has been my experience with them as a whole, now let me tell you about the guy that has helped me out the most! Shane O'Neill has helped me for the last 2 years with buying 3 vehicles. First he helped me buy my Power Wagon, second he helped me buy my Durango and third he helped me buy my custom built 2500 Black Laramie as shown in the picture! You want to talk about service; he was giving me updates, helping me with paperwork, letting me know what I need to do to build my dream truck. If you want someone that's going to go the extra mile to make sure your happy with what you're buying you go ask for Shane! Although I think I might be done buying vehicles now because I have my dream truck I???ll still stop on bye and say hi. If I have any friends that are looking into buy any new, old, expensive or cheap vehicles I will always tell them to go to Shane for someone that's going to make sure you get everything you want in a vehicle or he won???t rest. I appreciate all the hard work and extra effort he put into making sure I got my perfectly built dream truck!
Allen and Spencer were great during the entire length of my visit, they helped me out of getting out of my 08 Jeep Liberty and into a brand new 2016 1500 longhorn. I explained my situation and they understood and were still able to tickle my inner child :-) those guys hooked me all the way up
Kenin Garza is a excellant service rep., Great personality !
by Rawlins from DealerRater.com
December 3, 2018
4.9 (2380 reviews)
Since, I have a great service history on my 2007 Dodge Caravan . I can refer to past repairs and the noises the car makes . Then Mr. Garza listens to my explanations of how the car sounds and or handles. Then Kevin and your mechanic's work together to solve and repair my caravan ! Kevin, takes very good care of our relationship and friendship . I always go to Mr. Garza, Because I trust him and I know he will solve any mechanical problems my 2007 Caravan has. Some how the Dealership needs to train the other service reps. Using Mr. Garza, as an example In performing their jobs. Kevin, has been at your dealership coming up on ten years. He's the only service tech. that has not left your dealership. He's always their , I cringe went he leaves on vacation . No one else takes care of my needs and repairs as Kevin does. Because of Mr. Garza, When I replace my Dodge Caravan, I will purchase that vehicle at your Dealership
We purchased a 2015 Jeep in November and decided to make a stop unexpectedly at Anchorage Dodge just to take a peek. Caleb came out and we told him "Just looking" and he was more than happy to oblige. He showed us the inventory with no pressure and under the pretense that we really weren't purchasing anything. After looking and driving several trucks, we just weren't ready. Caleb was great, STILL no pressure. After some conversation about our wants/needs he suggested one last vehicle, and we were in love. THIS WAS THE ONE!! Caleb was great. He prepared everything we needed. He didn't bat an eye at the fact we wanted several test drives, since it was an impulse purchase. The sales manager was great and the finance process was a breeze. We would recommend anyone to this dealership. BOTH times we have purchased vehicles has been a dream and they are truly a class act! THANK YOU CALEB and everyone at Anchorage Dodge! You have changed car buying for us!
I really appreciate Kevin's reminder call over the weekend for my Monday morning 7AM appointment. I've never had that happen before. I brought in my new Rebel 1500 to have the bed liner put in and, we even had an oil change performed on our H2 Hummer! They did a quick service on the H2 and they did an excellent job in a short period of time! They kept us well informed as we waited in the lounge so we never had to wonder what was happening and what stage they were in of the process. When they called to let us know the Rebel was completed that afternoon, we ran to pick it up and they had done a great job on the liner. They had my truck washed and vacuumed! You don't see that very often. The customer care we received was top notch. We will definitely be doing business with them again! Thanks to our salesman, Allen and our service dude, Kevin!! We appreciate you!
Connor listened to what we were looking for in two vehicles, with all the necessary options. Within 3 hours, we closed the deal on two vehicles, a 2015 Charger and a 2016 Jeep Patriot, while we traded in our 2014 Dodge Hemi. His excellent customer and communication skills helped the process go smooth, and the financing process was straightforward. As customers, we knew what our needs were, and Anchorage Chrysler delivered again. Another family member will be looking to work with this dealership soon, in the new future for a vehicle purchase. Thank you!
I purchased a 2017 Jeep Renegade today and they experience was great from start to finish! Shane was the sales person that I had the pleasure of working with; he as extremely professional from start to finish and even made the financing portion a breeze. I never felt pressured and actually enjoyed my car buying experience.
I recently purchased a 2017 Jeep Renegade from Shane o???neil and Genaro Levya and they made this process so simple! I am a first time car buyer and recently moved to Anchorage and Shane was nothing, but the helpful and informative. He worked around my schedule and did not push me to buy anything I didn???t feel comfortable with. Genaro did an amazing job making the Jeep affordable. These two guys definitely made the car buying process as easy as possible. I will definitely be back when it???s time for a new purchase! if you are looking for a vehicle I definitely recommend you speaking with these two guys they will not disappoint!
2017 Ram 1500 Laramie crew cab. Purchased during year end closeout sale - good price. Sales rep excellent to deal with. Had a slight misunderstanding on price at the end, but it got squared away. I'm hopeful that the next phase - service - will be as positive.
Logan is a beast. He is a BEAST. Call him up or ask for Logan and you will get taken care of beyond your wildest dreams. I can't believe how much he was able to help me, entertain me, and give me a great deal! Love Anchorage Chrysler Center 😊
We special ordered the exact truck we wanted for $500 down. Process was smooth. Even though we had a long delay getting our vehicle (which was 100% attributed to the factory, not the dealer) we still felt good about the overall transaction. When it came time to close and pick up the vehicle, we were treated fairly and with respect. Frankly, the service by the dealer is what kept the deal together after 5 long months dealing with the factory reps and trying to figure out where our truck was. I would use this dealer again and will definetely recommend to others.
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