Thinking of buying a Jeep (or any Chrysler/Dodge)? I highly recommend you go to Covert and ask for Albert. Albert is one of the most knowledgeable sales people I have every worked with. I buy cars on a regular basis so I get to experience a large range of sales people. First off, he knows his product inside and out - and this is important. Let's be honest, car sales is a high turnover business and sales guys don't spend a long time in one place to learn enough. Not Albert - he takes his job and product seriously. He knows the ins and outs of the car and the various models and features. Second, Albert is a no-pressure sales guy. His primary objective was to make sure I got what I wanted. I started talking to Albert in January of 2018 about the new JL after I saw it at CES. I finally bought one last week (September). So Albert stuck with me for 9 months - we spoke on a regular basis and he was patient and never pressured me into buying anything I didn't want. Kudos to Albert and Covert for First class car sales. This is the way it should be. This is my second car from Covert and first one with Albert. I'm 100% sure that I will go back there for my next car and will want to work with Albert.
Covert???s Jacob Paredes and J. Breidor For The Win!!!
by lancebrightwell from DealerRater.com
December 3, 2018
4.9 (843 reviews)
Bottom of the 9th, Game 7, down by 3..... 3 on, 2 outs, 3-2 count........and the pitch..It???s outta here!!! Grand slam!!!!!!! This is how I would describe the quality of service that Covert Jeep???s Jacob and J. gave my wife Hannah and I last weekend. The scenario is a metaphor to the quality of service, but rest assured it was not as stressful at all! What some, (I???m guilty) call new car purchase a grueling experience, I???m here to tell you that these guys exceeded every single stereotype or wives tell involved. We were treated like kings and queens, no stone left unturned, no detail too deep for these guys. Initially interested in other brands of vehicle, after 10 minutes with these guys, we swore off anything or any place else. Jacob and J. worked with is for at least 2hours finding and locating EXACTLY what we wanted. Things went as easy and calm as the day is long and we???re so excited to join the Jeep team. Going into this, we weren???t sure we???d ever be able to get what we wished for, however, we met true game changers and life changers in Jacob, J., and the Covert Staff. Their communication and follow up has been amazing. Conrad Rodriguez, business management, is also quite the deep bullpen closer on a team that we???ll keep in touch with from now on. Thank you Covert, Jacob, J. And Conrad for going above and beyond to help 2018 for the Brightwell???s start an amazing journey with our new vehicle. And that???s Ballgame!! Sincerely, Lance and Hannah Lake Travis, Austin, TX
Jacob spent a fairly late time (8:30-9pm) working with us on the phone, then as we needed a ride he sent a driver to come pick us up. We needed to go to the va for a form and they even took us there. Jacob did everything he possibly could to make our purchase a smooth event. We left with a car nicer than the original one we were considering, and would highly recommend Jacob and covert dodge dealership for your next car!
I live over 350 miles from Austin, but this did not stop Edgar Cruz and Covert from making this transaction so easy and smooth. I did everything thru phone and email to set up trade in and finance on 2017 Chevy Sierra despite living in West Texas. I then showed up a couple days later at 8:30 am and was on the road after bout an hour with my new truck! And this vehicle was exactly as it appeared in pictures. I saved $$$ and headache just by finding a salesman and dealership that don???t give you any b.s. Ive never recommended any salesperson , but Edgar Cruz at Covert is the first!
Couldn???t be happier with my experience at Covert Dodge! My Sales Associate Trey, took his time to make sure he found the right vehicle that would fit my wants and needs. He got the deal done in about 20 minutes and made sure everything was done correctly and not once did I feel like I was being taken advantage of during the process. He???s been great at keeping up with my needs even after the sale as well, follow up is important! I would 100% recommending coming in and asking for him, he will take the absolute best care of you overall:)
With the technology age surrounding us, I set out to find the right price jeep...Tried several sites and my favorite being "car gurus" love how easy it is to navigate and how it lets you know about good deals. After several inquires...I decided to also look on Craigslist where I saw one jeep that peeked my interest with great pricing. I noticed it was at Covert Jeep Austin. I thought hmm...why haven't I seen them on car gurus. Either way I proceeded to the website only to find amazing prices on jeeps. I found about 3 I was interested in. So I filled out the email inquiry for one. I was quickly contacted by not one but 3 sales reps. I let the others know Cowboy Goodman was first and the other two assured me I was in good hands. I didn't think much of it because if you have met one sales guy you have met them all...right? Well wrong! Talk about a good ole boy!! This guy is great. He had the car pulled up and ready when I arrived, he had printed out 4x4 data for me in case I had never driven a 4x4. He wasn't pushy, very knowledgeable in the vehicle and even showed me other jeeps in the same price range so that I made the best decision for me. I test drove the vehicle we got back to the desk to crunch numbers I said, like the smart xxx I am. Should I come back tomorrow because I'm not gonna sit here all day. He said hold on grabbed me a bottle water and said let me see what we can do. I gave Cowboy, my final price and in less than 20 minutes I was buying a car. Almost no haggle, but an Amazing guy. If you come here I highly recommend this sales person. He is knowledgeable, prepared, not pushy, extremely courteous and wants to be sure you walk away happy! Which I did!!! Thank you Cowboy, Phillip, Donnie and Mark!!! Well done gentleman:) Very happy customer and look forward to buying another jeep from you again!!!
If you are looking for a professional sales person who will listen to what you want is laid back about your decision to purchase then Jordan Casas is the person to contact! 512-583-3209 I started my search in 2016, but was very particular about the model, mileage and exterior/interior colors we wanted. Jordan kept in touch since the 3rd quarter of 2016! We finally found what we wanted in February of 2017. We been driving our Acadia for 1 month now and absolutely love it. Best thing - my bank UFCU didn't require any payment for 60 days.
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1441 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
I have had my 2014 Jeep since August 2013 and I love it. I went in and gave them a list of what I wanted, and everything on my list was received. (Actually my 3rd Jeep Grand Cherokee.) Everyone here is so helpful and friendly. I live in New Braunfels, and appreciate that Nyle Maxwell Supercenter tries to take care of my service needs promptly, and I can schedule ahead of time. There is a large dealership in my home town, but I always come to Austin. Jonathan Kasper is great to work with, and if he isn't available I still get wonderful assistance in the Service department. Keep up the good work.
My Service Advisor since 2004, Johnathan, was amazing as usual. Very detailed as to what was done to my vehicle, reminding me about what will need to be done next, and just very professional. Johnathan is the main reason I keep taking back my car for service; and on my 3rd Durango from Maxwell Dodge.
First timer with recently purchased used (2014) T&C van. The service writer was cordial and answered my questions. Service was reasonably quick and I left satisfied and ready to return.
Saturday is most convenient day to give up the van
by David from Austin TX
November 5, 2018
4 (564 reviews)
The 2013 Chrysler T&C is a converted handicap van which is our only transportation to convey my wife is her electric wheelchair. Since you were open on Saturday I was able to arrange for items to be repaired and oil changed and they could take all day if needed. Took it in at 8am; was reported ready at 3 pm.
Very impressive dealership! Service has been first rate. Complimentary rental vehicle when truck was in for a recall. Friendly and efficient staff. Doesn't get much better than that.
From the time we arrived in the morning till the time of pickup, everyone was helpful respectful and very professional. Joe obviously having a very crazy day that day, still took the time to return our phone calls answered our questions and ensured our concerns by educating us on the recall and providing great customer service. Once we realized we were unable to pickup the vehicle that day, Joe made us feel relieved that we could simply pick it up the next morning. Joe went one step further by making us aware of coupons on line we could apply to repairs made beyond the recall.
-My Oil change and Rotation was completed in roughly an hour on a busy morning.
-"Nick" manages my requests and knows my vehicles history; his service and professionalism is appreciated.
Wonderful service! Jonathan Kasper great help to get us warranty work done!! I'll be back next time I'm in area! Felt really great dealing with this great dealership
I was called from Chrysler/Fiat about the airbag recall, and was told it could take up to two days for the repair, and any other recall items while the truck was at the dealership. Joseph Lattanzio called a little over four hours later and told me the truck was ready. Blew me away, very grateful for the fast turn around.
Checking internet for used late model vehicles Lexus, Mercedes, BMW...went to dealership to see an advertised vehicle....John (salesman), told us he had sold vehicle couple of hours before (we actually met buyer of that vehicle)...showed us others, test drove (NO HASSLES)...couldn't find low enough mileage on vehicle...John introduced us to Ben (manager)...He stopped everything he was doing and gave us 100% of his time....asked us lots of car questions from color to make and model, etc...he got on-line, found us a potential vehicle...said he'd bid on Monday (we were there late Sat afternoon)....Monday came around, he called me repeatedly, e-mailed me, on prices and conditions of vehicles...Bought vehicle (on my word alone, no paperwork)...sent me various pictures, stayed late following Friday, and we closed on the vehicle. ....I've bought and sold cars for 45 years....I've never had such a positive experience buying a vehicle. ..I will be back, along with anyone I know looking to purchase a vehicle.HIGHLY RECOMMENDED!!!
John Lewis, service writer, did an excellent job handling my somewhat involved service issue. He, as well as every employee I dealt with, was friendly, professional, competent, and extremely customer-focused. Their processes and procedures are stellar. Great job. I'm impressed.
Great service got me in and out as promised called late and asked them to squeeze me in they were great at working with my schedule and I appreciate that. I look forward to returning for future service work.
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