We came in looking to buy a used Jeep. Originally, didn't see a vehicle that fit our needs, so we left. The sales staff listened to what we needed both in a vehicle and our budget. We asked for them to call back if they found anything that might work. The next day, we received a call back with a great suggestion. Given our needs and budget, it was actually a better deal for us to look at NEW Jeeps. We hadn't even considered that option. We ended up saving money on both ends--purchase price and interest. We were very pleased with how well the staff listened to what we wanted. They did not pressure us into a vehicle that wasn't right for us. Instead, they found something perfect for our family. We are very pleased and would recommend Jimi Hall and the rest of the staff (Brad and Dominic to name a couple)to anyone who needs a new or used vehicle.
I would definitely recommend Dale Morrell to anyone looking to buy a new Chrysler, Jeep, or Dodge. I hope when I'm ready for my next vehicle I can deal with Dale again. I was pleased with the whole experience of buying my Jeep because Dale and Dominic are such great guys and true professionals! I have already told my friends and family about Dale and the dealership and I hope this review helps if anyone is thinking about a vehicle purchase from Friendship CJD.
I needed a firm wear update for my truck to track down a reoccurring problem. I had gone to a closer dealership twice to get this work performed. They kept finding other "problems"to fix, while not doing the work I requested. Adam from Autonation was very helpful, polite, and knowledgeable. He was able to give me more information about my truck than I realized was available. He made sure I was kept in the loop about my repairs. Others at the dealership were very nice and made sure I was comfortable.
Yeah, I know . . much like Cellular or Cable TV Providers, Dealership Ratings fluctuate wildly. That said, my first experience with AutoNation Service Center was nothing but positive and I say that having to pay a Service bill that exceeded $1K and not covered by Warranty . . . and I"M NOT WEALTHY person.
I'm giving a 5-Star Rating because the Service Dept was courteous from the moment we called to schedule, & the Time of the Drop-Off, & then the call with the Service Quote amount, til the time that we picked it up. Though it was an expensive service (for me), it was described in a digestible and plausible fashion that made sense.
It's not often I give 5-Stars to a Service Dept no matter what industry it is, but AutoNation Service Dept/ performed at such a timely and accurate level that it would, in -fact, influence my car-buying decision to an extent that I would check AutoNation-Johnson City inventory before all-others.
AutoNation Service Dept sets the bar in the Tri-Cities area for Automotive Service, therefore I have no reason to doubt that their Sales Staff would be just as efficient & courteous as their Service Garage Staff.
I have a 16 ram 3500. I work for my self hauling hotshot freight with a 40 ' goooseneck trailer. I had some transmission issues and had to have my truck towed to Auto Nation CDJR . They brought a 2500 and let me tow my trailer to there lot and got me a rental car and ordered the part for my truck and had me up and running the next day. Super nice ppl nice comfortable waiting rooms with coffee and water in hand. I didn't buy my vehicle from here but , that treated me as if I did. I would recommend anyone to go there.
Service Tech Mr Ezzie Harrison was very helpful, knowledgeable, courteous and caring about my Jeep issues. He took excellent care of me and followed thru on what he stated and promised. I would recommend that he would make an excellent service manager!
Great salesperson (Jared Wheeler). Very helpful. Not pushy. Easy to work with management. Very helpful in negotiating price. Called frequently to follow up. My only complaint would be the office lady REALLY tried too hard ( like 4 times) to push the extended warranty. That was a little annoying. One "no" should be enough. But overall a positive experience.
TJ is the man to see when looking to purchase a vehicle. He made sure to find the right vehicle to meet our needs, and it wasn't something I had even considered as a possibility. It ended up being the perfect vehicle for us. Throughout the process, he made sure we were comfortable with the vehicle, pricing, and all other details associated with it. He was very sweet to my 2 children as well. By the end of this, I can not even use the term "salesperson" in reference to him. He was definitely more of a "sales friend" than anything else. I know I was in good hands with my purchase. If we purchase in the future, TJ is the man we will seek out again :)
Essentially "did the deal" via the internet and over the phone. We drove 3 hrs to Johnson City TN, completed our paperwork, drove the car, and then drove home. Our salesman was GREAT!!! Stayed in touch with us the whole time. Did not have to haggle and bargain over the price of the car. We just told him what we were willing to pay and asked "Make it happen and we will come down and buy this new car." He did!!! Great Experience!!!
No hassle experience! There was a small crack in the windshield of the 2014 jeep compass we purchased and a missing antennae. They replaced both with no problems.
I was 500 miles from home and had a check engine light come on. If I had been at home I probably would have ignored it but I didn't want to be sitting by the road that far from home so I got it checked. I was at the dealership when they arrived on a Saturday morning and they took me right in, checked it out, and got me back on the road with peace of mind. VERY FRIENDLY people there, and they were very helpful to this tourist! Thanks for being there!
This was the best experience I have ever had buying a car. All was done over the phone, no hassle, I just drove to the dealership, and signed the papers! I drove 7 hours for my car, and I would do it again in the future!
I hate waiting around a dealership when buying a new vehicle. It absolutely ruins your whole day it's so time consuming. I had every bit of paperwork, besides the signing, done through emails. It was honestly the easiest, quickest purchase I've ever made. The staff were all great and went out of their way to be helpful. I have never had such a great experience.
The sales man I worked with, Michael Thompson was great. Had a problem with the first vehicle I looked at but he worked with me to find something I likes. Also called twice after the purchase to follow up with me to make sure I wasn't having any problems and to see if I had any questions concerning my vehicle.
Jimi Hall was a phenomenal sales rep. His attention to detail and customer service was second to none. This was the best experience purchasing a vehicle I have ever had. This was a zero pressure and highly friendly environment. Everyone was extremely professional. I will refer him to everyone I know. In addition to his efforts, I’d also like to recognize Dominac Nicastro the Finance manger. We talked hoops and music. And he pulled some strings for me. I’d also like to shout Tom Gozevich. These guys worked hard to get a deal done and all parties were satisfied. I’m ecstatic.
We had the pleasure of working with Channing Adams. I have had a lot of car buying experiences, none of which have ever meausured up to this time. Channing Adams handled every aspect of this sale with utmost professionalism. He made this experience a very memorable one for my family. I wouldn’t hesitate to refer anyone to this young man to purchase a vehicle, nor will I hesitate to give him any and all of my business, now and in the future. He is a very valuable asset to Friendship CJD, Bristol! CHANNING ADAMS, thank YOU for making this a very pleasurable experience.
Excellent buying experience on a New JEEP Wrangler Oscar Mike 2018!
Outstanding, professional Sales Manager- Cody Archer.
Excellent, professional Financial Services- Dominic Nicastro.
Helpful, productive, friendly Sales- Marcus Haynes.
Good team, highly recommended.
Thanks a lot guys for all your professional advice, great service, excellent sales skills.
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