My Itasca Navion RV is built on a Dodge-branded 3500 Sprinter chassis, which was included in the recent airbag recall. I live all the way up in Bellingham, Washington, but the local Dodge dealer is awful, in every way. Lithia Chrysler Jeep Dodge has an excellent reputation amongst the owners of this make and model of RVs when it comes to service, so I decided the trip was worth it, as numerous owners complained of how the recall work was botched by various Dodge dealers.
This dealership was excellent from the time I first called, until I drove away with the work completed. I was assigned to service advisor Hayden Connor. He scheduled my appointment, made sure the proper parts were in when I arrived, and was professional, friendly, attentive and reassuring. Other Sprinter owners on the RV chat group have complained that the work took 2 or 3 trips to a dealership, but my work was done within the promised 6 hours. A pleasant shuttle driver provided prompt transportation to and from my mother's house where I visited until the work was completed.
This kind of excellent service is rare, and was well worth the 20 hours of driving from Bellingham to Medford and back.
Highly recommended.
Other than the time spent waiting, over 2 hours, I was happy with the service. I don't understand why appointments are not available for servicing vehicles!
I went to Bryce to buy my first car from a dealership. He made it super smooth, easy, and fast! He always kept the process light and fun! He was super helpful and worked very hard to find me the cars I wanted. I’ve used him 3 times for trading in/ buying my cars and will continue to go to him. He goes above and beyond every time I ask or need anything when it comes to my cars and the process. I recommend him to anyone who asks!
So 6 years ago I decided to give lithia another shot (I had a bad experience years before) beings they truly had a great selection of quality vehicles. I was dealing with Steve Seus, and he was very upfront, and listened to what needed in a vehicle. So now I found a car I liked on cars.Com that was here! So I called up Steve to hook me up with this awesome car. The process took a little longer than I would prefer, but it's all the paperwork (blah )! Steve made this experience fun, just like last time.
Great service. Very knowledgeable salesman. I came in for service on my 2015 ram 1500 and interested in a cummins 2500. While walking the lot we met Zach that was a great help in finding our 2017 2500 cummins diesel. He did a great job in helping to get us our truck with the requests we had. I would recommend him to anyone looking for a vehicle.
great family Thank you all for your help during my stressful experience I went through. Losing my charger was with great sorrow. everyone helped me try to get it back.
thanks to my former family we lost it. Everyone at Lithia Thank you.
Lithia Chrysler jeep dodge is the best car place I've ever starting with the manager Landon Trammel the man leads buy example with great customer service and fighting to get u a vehicle that u want and gonna keep and be happy with for the future. The best experience I have ever had and I will always from now on go there and no where eles and tell all my friends and family recommend this places the staff is on the same page now with that said my sales guy James Baldwin is amazing to as well he listen to your needs and what u want and was not pushy I was blown away with the customer service I work in sales so I have high expectations and he met and beat all those I was lucky to get him the day I did he was on his off day and still helped me there is no other person in the valley that would do something like that he did not rush me and let me take my time to get what I wanted me and my family will be in soon to get something eles for my family soon thank u guys so much for a great experience and great service please lithia keep these guys never let them go that amazing also dave Crofton man I'm coming to see all u guys again my fiance guy dave helped me out a ton to helped me get what I need to keep my car looking and running like new in the future so in love with my car thanks guys
Was needing to get into a different car. They had the perfect car for me. I traded in mine and they worked so hard to get the deal to work for me so that I could have payments I could afford. Staff was so nice, knowledgable, respectful and kind me and to my mom. Couldn't have asked for a better experience with a dealership. Travis Wolf was our salesman and he was upbeat, professional and honest. The management was tireless in finding the right situation and bank, the finance was able to get me lifetime oil changes for a good price. Would defiantly recommend this dealership! Super happy with the car and experience.
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