Walked in on a whim, on a Friday afternoon, to check an advertised lease special. I had about 6 months before my current lease was up and so I was in NO rush, but I was curious. I flat out said, "to buy today you'll have to totally blow my doors off; a.k.a. make me an offer I can't refuse." Long story short, I got a new lease that day. I'm still stunned, to be quite honest. This is the first time in my life, ever, that a dealer came back on the SECOND attempt with the exact offer I wanted (and to be fair, the first offer was VERY close). There was almost no negotiating needed. The experience was so good and positive that it made me feel like I was missing something. The old saying, "if it sounds too good to be true, then it is," kept repeating in my head. How sad that the auto consumer's brain is trained that way, right? Well, Central is doing all they can (right now) to change the buyer's perspective. I walked in Friday, finalized the deal Saturday, took delivery Tuesday and got a yummy, free steak tip sub along the way, to boot! Vehicle delivery was executed to a "T". Finance Manager Chip and Salesperson Ed, (along with a handful of other great personalities - Wendy the online sales woman, Justin Aptt the paperwork guy etc.) were fabulous to deal with. If you need a new Chrysler/Jeep/Dodge, I'd recommend you pop in there this Memorial Day weekend and see what you can do!
I did not purchase my Jeep Grand Cherokee at Central, but started going to them for service when I moved to the area in 2015. I always feel like they are going above and beyond for me and my experience with them last week was no difference. My "check engine" light came on (which never happens on a day that is convenient) and it was pouring rain. I stopped by the dealership and not only did they do a diagnosis, they fixed my vehicle and I had it back by the end of the day. Shawn was especially helpful and made sure I knew what to expect. He took what could've been a stressful situation and made it bearable!!! Everyone in the service area is very friendly and seems to truly enjoy what they do. I watch them interact and they treat each other with a lot of respect. Its a very busy service area and yet they always put the customer first. I'll definitely keep taking my Jeep there and plan to buy my next vehicle from them. Thanks again!
I dropped my Jeep off for a recall on the 2014 Jeep Compass and I also asked for an oil change/clear maintenance light on dashboard/remove and install rear Patriot plates/install leather Jeep wheel cover. All tasks where completed at no extra charge I only paid $80 which is good for two oil changes and two tire rotations. Amanda and other service staff where very friendly/helpful/professional/knowledgeable/efficient/really just on top of everything and stayed in communication at all times and it only took few hours. Dropped off at 9 am on a Saturday and was ready that day by noon time. So really no complaints and I???ll use that location again in the future, thank you:)
This is the best place to buy a car. I thought my situation was completely hopeless but, they found a way to put me into a new Jeep! My sales associate, Juliana, was always communicating with me and worked tirelessly to help get the best deal for me. Everyone who works here is just amazing and I can???t thank them enough for helping me to get into my new 2018 Jeep.
I have been researching buying a new or used Jeep for months. When I came to this dealership, i was lucky enough to meet with Michael Steere. He answered every single one of my extensive questions( even over the phone and at inconvenient business hours, he was patient and honest). I do not take buying a car as a minor life decision, so this was very helpful to me, and different from my experiences with other dealerships. I would recommend anyone looking for a new or used car on a budget to come here and have the comfort of knowing that you will have a rare honest salesman.
Jamaal was very helpful and patient. He took the time to show various models and was never pushy. He immediately followed up on every question and seamlessly organized the resources of the dealership.
I love the car that I leased and would recommend this dealership to anyone interested in a jeep.
Just purchased a 2016 jeep JKU black bear from jeep 24 and Corey Hines. Had a quick and easy experience from start to finish. Easiest vehicle purchase I've ever done.
My recent visit to Brigham Gill was a very upbeat and pleasurable experience, I am just starting the process of purchasing a new vehicle and was helped tremendously by Jim T. Jim is so knowledgeable , polite, friendly but professional and answered each and every question that I had for him. He made the search much easier and easy to understand. Thank you Jim for all the time you spent with me.
John in Service Repair was excellent. Told me the problems with the car,the options and cost. He took me into the service bay to show me the damage to the blind spot sensor and the repairs that were needed.He then scheduled the repair at my convenience and arranged for a ride for my return home
Drove an hour from home with somewhat low expectations that we would end up driving away from the dealership with the actual car that I had been looking at. I had been researching car purchases for weeks - it's been 11 years since I actually purchased a brand new car - and was really going there with the intention of buying a pre-owned. Before heading down there - I had communicated with Mark Rossi - in the Internet Sales Dept - and told him I was interested in 2 specific Durango's - one was new and one was pre-owned. We set up a time/day to come down but there was no pressure from him. Thank you, Mark! When we arrived at the *complex* (because it really is) - we were *FLOORED* - never expecting such a sight because - let's face it - it's in the "boonies"! Mendon is beautiful - really - but still - the boonies! We were so pleasantly surprised to see that this was a state of the art complex - each Dealership is specifically decorated with a theme(i.e. Ford is the "music hall of fame") and all are gorgeous and immaculate. They even have their own diner - the Miss Mendon!! WOW - was that a treat!! We had lunch on them (our Salesman gave us a $25.00 coupon for lunch while were waiting for our numbers to be worked out) and that was awesome - the food is great - service excellent and friendly! That Diner is also spectacular and lovingly cared for - it's so obvious. As we walked through the property we saw all these other amazing amenities on site - car wash/detailing, rental and much more. We worked with a young salesman - who could not have been more professional - Tim Stein. For a gentleman just recently graduated from college - he is mature beyond his years and definitely headed in the right direction, He didn't miss a beat and dealt with our anxiety about this car purchase with good humor (thanks, Tim - I know we were probably a pain in the *ss!!), He really did try to give us the best options available and make sure we understood that difference between the pre-owned and the new in terms of pricing/payments and what the reality of what our trade was going to bring us but even with that he accepted the fact that we wanted to try to negotiate it anyway (we were unfortunately upside down on the trade....). In the end - we got a brand new 2017 Dodge Durango - it's actually the car of my dreams!! For the financing part of it - we ended up having to walk next door to work with Imperial Ford's Finance Manager - Kim Jacques - I wrote a separate review for her on the Imperial Ford Dealer - she is, hands down, the best finance manager in the business! I could not be happier - but I do expect to be driving it for a *long* time - lol!! It may have been more money - but the experience in and of itself - was really the *best* car buying experience I have had in my lifetime - and my husband can say the same. We have purchased many cars over the years and dealt with unethical dealers (hence the upside down trade...) and were very leery going into this purchase. I can safely say that we won't ever go anywhere else again to buy a new car. My husband is also a Dodge owner (Ram Truck) and he intends to go to Imperial to purchase a new truck from them in a year or so and we fully expect that we will get the same excellent treatment and deal. It was well worth the one hour drive - and now I look forward to driving to the beautiful little town of Mendon! Thanks, Tim, Mark, Kim and Imperial!
We had a great experience buying a "slightly used" 2017 vehicle. Ed Kelly was our sales representative, and he went out of his way to make the experience a positive one. He took the time to show us several vehicles, and take them out for a test drive. Very personable and friendly, and knowledgeable about the vehicles. Really seemed to care! I'll be back, as will my family members. Thank you.
I was in the market for a new truck, and literally considered every option. I spent time at each dealership, both test-driving and comparing models/trims. After a few weeks, I had it narrowed down to the Ford F150 and the Ram 1500. With similar specs, it came down to the price and the engine. Still on the fence, my salesman (Matt) said one Saturday "give me your address". 20 minutes later, he was in my driveway, with a 5.7L Hemi roaring and ready for me to drive. 5 minutes later I was sold. 30 minutes later, after he was back in the office, we agreed on a number, and my deposit went down. In similar fashion, my schedule (3 small kids and a lot of office hours) made it difficult to get to th dealership to complete the financing paperwork. Matt again showed up at my front door, pen in hand, and we completed it all in my kitchen. It's that level of service that keeps me coming back to Lawless. This was my 3rd vehicle purchased here, and I would never recommend anyone to shop a different dealership. It is purely painless, and I am thrilled with my new truck!
After the A/C went in my Honda CR-V I decided it was time to treat myself to a new car. My daughter had recently purchased a new Jeep from Lawless and was extremely satisfied with the deal and personal attention she received there. I went online and found a Jeep I liked. A 2017 Cherokee Latitude. I went to the dealship around 9:30 AM and sought out Jared Ruiz as he was the salesman that helped my daughter. From the moment I arrived to the time the sale was finalized, I was treated with the utmost respect and courtesy. Jared is truly professional in every way. I also dealt the Finance Sales Manager, Jack Dipietro who was also very professional and walked me through the entire finance process. After the deal was finalized, Jared personally drove my new Jeep to New Hampshire to deliver it to me. All in all, Lawless Jeep exceeded my every expectation and I highly recommend them to anyone in the market for a Jeep, Chrysler, Dodge or Ram.
I drove all the way from Vermont to this dealership in Massachusetts because I was able to negotiate the best price, by far, compared to anywhere else I shopped. I started with the Internet sales person, which was a rather generic experience. Then I got connected with Ed Kelly in sales and was blown away! Ed is a no-nonsense kind of salesperson and it is no surprise to find out his remarkable professional career was in something very different, which is ironically probably why he is such a great salesperson. He got down to the bottom line quickly and with no "weasling" like so many salesmen. We struck a deal on the phone and I planned my trip down to seal it. At 10:30 on the night before my trip, I had a few questions regarding the transfer of registration and title to VT and sent a message to Ed, not expecting him to respond. To my surprise he jumped right on it and we traded several more messages until I was up to speed. He said the time of day was no concern. When I got to MA, a small wrinkle in the plan caused a small inconvenience for me, which was no fault of the dealership or Ed. Nonetheless, Ed was extremely apologetic and strong-armed the management into giving me a significant added discount for my ???discomfort.??? I liked the way he took control of the situation without the need to ???get approval??? for our change of plans and price point. Ed made this deal easy, fair, and honestly--fun! Oh, and he threw in a complimentary dinner at the local diner (blueberry pie a ???must???). I have purchased many new cars over the years, and I can honestly say that Ed enabled the best sales experience I have EVER had. I highly recommend connecting with Ed at Imperial if they have a car you are interested in. Be sure to ask him about his professional history and you will be glad you did!
I???m extremely satisfied with the experience I had at Kelly Jeep because of Yamen Dallaji, he was phenomenal! This had been my third dealership that I had visited in the same day, and it was the last because of Yamen. He was compassionate and extremely knowledgeable about the 2 model Jeeps I had been interested in. I ended up choosing the Jeep Grand Cherokee Laredo, which I am in LOVE with! Yamen is a true professional and he made the process simple and easy; which isn???t always the case when buying a new car. If you???re in the market, I would highly recommend that you go see Yamen. He made the deal very comforting; I wasn???t hassled in the slightest bit. If he stays, then I???ll be back to deal with him again and again! He answered 100% of my questions and put my mind at ease. The day that I picked my Jeep up he spent an hour with my husband and me going over every detail and aspect of the truck so that I was fully aware of how to use everything. I will certainly be referring all family/friends to Yamen and Kelly Jeep of Lynnfield, everyone we worked with was great. Thanks again!
Pablo Carvajal was a delight to work with, he struck me as honest, knowledgeable and, as a middle-aged woman walking into the lot, he was not condescending. It's refreshing to be treated with respect and to not have assumptions made about my driving experience (I learned to drive in a very rural area, which included quite the mud season). Moreover, Pablo was upfront about the financing options and there was no pressure to purchase on that day. I had scheduled the test drive with no intent of purchasing for 3-6 months. This lack of pressure is an experience I have had at other dealerships, but not with Pablo and not at Kelly Jeep. Kudos to Erin, who was a pleasure to speak to and arrange my appointment. Robert Page was patient and knowledgeable when handling the financing and likely an unsung hero of may of your customers. The result of this positive experience from point of contact to completion of sale (which included test driving a few Jeeps): I purchased the certified pre-owned 2016 Renegade Trailhawk after the test drive (love at first drive). Clearly it was a very good deal with a great dealership.
We came in needing a new vehicle and naturally wanted another Wrangler. The Tasca team was fantastic from start to finish. My search started online; I was contacted promptly and got the info I was looking for. I walked into the dealership and was partnered with Kailyn & she was great; very personable & helpful. We also had the pleasure of working with Stephen, the manager and David V who also assisted with our purchase once we began the paperwork process. The Jeep was for my husband but due to his crazy work schedule I began the process. Once he was able to pop in, the transition was seemless; they never skipped a beat! The whole process took about 1 week (and that???s adding 2 extra days cos my husband didn???t wanna pick up his new Jeep while it was raining haha). To sum up, the entire staff was just fantastic, they truly live up to the core value of pursuing higher standards. We recommend Tasca Jeep in Johnston for anyone looking to get a fast, efficient, top notch car buying experience. Thanks guys!!! Josh & Vera Riker
I have always had great service - except this time. I made the service appointment a week in advance for routine service, tires, and to have some belts checked out. The service rep told me that it would probably be done that day, but he may have to keep it overnight. I dropped the car off at 7:30am as scheduled. I called back around 1:00pm to get an update. The service rep said he needed to keep it overnight, but it would be ready mid-morning the following day. I called back mid-morning. It wasn't ready. He told me it may be ready in the afternoon. I asked to speak to a manager, but a manager wasn't available. The service rep then told me he'd put two mechanics on the job and get it done as soon as possible. I eventually picked the car up around noon - this set me back several hours on business I needed to attend to. The service rep did waive the oil change costs . . .
I cannot express my happiness and gratitude enough about my experience with Dave and this Grieco Jeep dealership! I walked in with low expectations but high hopes in obtaining a deal for my old Jeep. I explained what I was looking for in a vehicle and a monthly payment to Dave as well as my concern about my credit. Thanks to Dave???s AMAZING customer service, I left the dealership that night with a brand new jeep at exactly the monthly payment I needed to stay in budget. INCREDIBLE! Dave was extremely kind and helpful throughout the process. He worked hard to make my deal happen and I cannot express my sincerest gratitude to him enough. I now have a much safer vehicle for my son and I as well. Dave also took the time to show me all the amazing features of my new vehicle( I went from an 08 to a 19) without making me feel like I was taking up too much of his time or asking stupid questions. I never felt rushed and always felt respected every minute I was in the dealership. He followed up with me after the dealership to make sure my phone was able to connect for the navigation (and it did!!) Dave now has a life long customer with myself and I will most certainly offer up his name if I hear of anyone in need of a vehicle! Dave will treat you with the utmost respect from the moment you meet him to the moment you leave the lot, and after! I highly recommend asking for him when you are in need of assistance with a vehicle purchase of any kind. He shoots you straight, is honest, and will work hard to make the deal work for you! Thank you thank you Dave!! Additionally, I want to express a special thanks to Tony in finance! He answered the ton of questions I threw at him and took the time to make sure I understood how everything worked. He welcomed my questions and was very kind to me as well. I really appreciated his assistance! Thank you Tony! Go see Dave and Tony at Grieco! You won???t regret it! Tell them Jenna sent you!
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