It isn't often that I feel pleasantly surprised from the first moment that I meet a salesperson at a dealership until the end of the transaction, however this time it was even more than expected since I wasn't really buying a high dollar vehicle. You would never had known that fact, I would have thought there were another set of zeros on this transaction as I felt as I had bought one of their better cars.
I entered the lot at closing time, on New Year’s eve to look at a vehicle just traded in that didn't even have a complete profile of the website (or correct color), as Greg was leaving for the day (year), he circled around and asked if he could assist me, I queried as to if the car I had found was the one referenced on their ad, Greg wasn’t sure but he said he would look into it for me, and meet me at the office.
As I approached the office, after closing, his smiling face told me that it was the vehicle, I asked if he would mind getting the keys, I promised not to ask for a test drive, just wanted a better inspection. Greg obliged, brought the keys out and I checked it out. I told Greg I was interested and would contact him first thing Monday, in the meantime he was to schedule the vehicle for a safety check…
before the dealer opened on Monday, I was there to take it for a test drive, as I walked into the showroom, Greg greeted me, and stated he would get the keys, a few moments later, he pulled up to the door in the car of choice, threw a plate on it and asked if I was ready to go….Yup.
Greg directed me through a nice country drive to get a feel of the SUV, and as we completed the test, I asked him to find out what the final price would be, he went to the sales manager, came out and we agreed to the deal. Greg told me he would put the car through the safety check and recon and let me know when it would be available; another surprise, a few hours later it was available for pickup.
I came back at 4:30 (I will mention that Greg offered to bring the car to me, a 40-minute drive to assist me if I needed a ride), we did a walk-around of the vehicle, put my new plate on and we went over to the main office to finalize paperwork & payment…half an hour later I was ready to leave, however I chatted with my new friends a bit as it became a very comfortable atmosphere.
As I only interacted with the other staff briefly, I cannot attest to their capabilities, however all were pleasant & friendly as I walked through the dealership.
A take away for those who have read this to here, ask for Greg, he is professional, courteous, & thorough and your experience should turnout as terrific as mine.
jc
Purchased a new Jeep Compass with Erik Wingert salesman's help. This is the 3rd car purchased in the last year by family members working with Erik Wingert as our salesman. First my son Jason purchased a new Dodge dart, then his girlfriend purchased a used Chrysler 200 and now my wife and myself purchased a new Jeep Compass. Very friendly dealership without the pressure of sales staff like Apple Chevrolet. Willing to work with you to get an acceptable deal. Would do business with them again especially working with salesman Erik Wingert!
Purchased a 2018 "Rock Monster" from Kieth on Friday 29 Dec 2017. This was a painless experience; the best car purchase in my 60 years. I never felt pressed, Kieth walked throughout his lots and offered pros/cons of each new/used Jeep, based upon my desires. He also offered me an extremely fair trade in for an 04 TJ with > 102K miles. Everyone with whom I interacted was pleasant, polite, and professional. Kieth was too easy to work with during this process, from my initial e-mail to completing the sale. Kieth and the Adams Team are knowledgeable in their product and confident in their ability to meet a customer's desires. I am super pleased and happy I made the 50+ mile drive from South Jersey to Adams Jeeps. Thanks you to everyone at Adams Jeeps.
I live almost 100 miles from Adams in Aberdeen but own several Jeeps and enjoy being part of the Jeep Community they serve. For several years, as a member of the Chesapeake Jeep Club, Wicked Jeeps, and Infidel Jeeps I have watched while my friends have bought Jeeps from Adams and raved about the services and exceptional support Adams gives to their customers and the community in general. I currently have a 2008 Commander, a 2014 Liberty and a 1992 Jeep Wrangler. I drive the Wrangler to this event last Saturday. I was amazed as I understood from my friends there, that Adams moved their inventory from the lot to an adjacent location (and it looked like they had a huge inventory) so that the Jeep Clubs could have ample parking, display areas, a obstacle course and take advantage of some valuable on-site knowledge and suggestions from the Adams Support, Service and Sales staff who were there on their day off to help with this event. When employees take that much pride in supporting their own organization, that speaks loudly to the they type of business Adams is. I spoke to John Loucks in person (I had previously only chatted with him through social media) and found why so many people enjoy his expertise in the Service area. I look forward to seeing you again next year. I will bring along a few hundred of my Jeep Friends!
I???ve taken my 2014 Jeep Compass for service to Adams Jeep every 5,000 miles and now am approaching 95,000 and have never had a problem. Adams is a great, friendly dealership to do business with and I highly recommend to visit them if you???re in the market for a new Jeep.
What else can I say? This is the third Jeep we have bought from Adams and working with Tom Stiles. We went in looking at a used Jeep, Tom took the time to show us that and a few New models as well. and the end of the day we ended up driving off of the lot in a 2019! We will never go anywhere else when we are in the market for another vehicle. Tom and Adams Jeep are amazing! (even though he puts ketchup on steak, who does that!?) Very Very happy!
The orange light came on in my car and I didn???t know what it meant. Adams said stop in and we will look at it right away. They did, and also gave me an oil change and rotated my tires, while I was there. TOP NOTCH Dealership. Some kind of valve needed to be ordered, and they had it the next day. Also, I asked to see Wayne, the mgr. of the dealership and they said he was off. But, as I was walking around I saw him there. (His off day) I said hi, and said I thought you were off. He said it is my off day, but I always come in to make sure everything is running ok. Quality Service the 1st time. Joann Smith, a Jeep owner for the last 15 years. 2004 Jeep Liberty, and 2014 Jeep Cherokee (Trail Hawk). Love it, Best experience I???ve ever had buying a car and servicing it. They don???t waste your time or money. Thank you Wayne Huth
Wow. Keith is the best. I was a 1st time car buyer and they don't play games and really look for the best deals for your preference and budget. Thanks so much for making my first experience Great! 👍 🚗 💰
Zach was honestly awesome to work with. I came in with a few requirements at first... a great sound system, a lot of the new safety features and a comfortable ride... and I walked out with a whole lot more with a smile on my face, still almost 5 days later. He brought me outside to a new Grand Cherokee and had me take a ride to see what I thought, and decided I wanted one. Next comes the hard part... the wheeling and dealing and trying to find the right vehicle at the right price. I was trading in a vehicle, had a set price... between him and I, I think we wore out his business manager, but we finally got exactly where I wanted to be. So I landed in a better car than I expected, with more features, at a better price, all due to his help. Walked me through all the options and helped me weigh out each individual item I wanted or liked till I found exactly what I wanted. He had a great attitude throughout, even though it did take a few hours. The "painful" sign here part that sometimes lasts an hour only took what felt like 2 minutes and was pleasant ending to what is normally a stressful process. My only complaint would be my photo didn't quite capture how good looking this new jeep is ? There is a reason Adams is the dealership for all Jeep enthusiasts, and you'll just have to visit to understand why! Would absolutely recommend this dealership in the future, and please go see Zach. He will work to earn your business!
Was loooking to purchase my first car and knew I really wanted a Jeep. I was nervous because the people i know always described their experiences as long and tedious. I don???t know who they dealt with but obviously they didn???t have Brian at Adams Jeep, because I couldn???t have asked for a better experience. Everyone there was nice but I really appreciated that Brian took the time to really show me what my car could do. This being my first car I was scared that I???d get something that would take me forever to get used to but him simply taking the time to answer all my questions (mostly my dads questions) put me at ease. I???ll defiantly recommend anyone I know and will be a repeat customer when that time comes around again.
Adams Jeep has been so patient with me as we hemmed and hawed over what 'upgrades' vs. 'replacemnts' we would include in our Jeep refresh - we ended up with a new soft top and a full interior rhino lining and it was AMAZING! The new twill top Galen suggested is soft and slightly darker black and it won't bleach out like the factory canvas did. Adams went the extra mile to do the leak testing to ensure we didn't have a 'weather experience' with the new top the way the old one had - nope, she is sealed up tight! The rhino lining was superbly done and has added grip and style - no more concerns about beating up the paint (carpets have been out for years) and we can clean it all out with a hose. Service was great - everyone who we spoke with was professional, helpful and knowledgeable about their offerings and the status of our Jeep. Bonus: they greeted us by name when we went in to pick her up, which I thought was pretty great.
After talking to me for just a few minutes and consoling me on the loss of my beloved 2016 Jeep Commander Jay said he knew just the replacement I needed. I love my new Jeep 2017 (almost 18) Compass. I can tell that I am going to be very happy with it even though I lost my old, dependable ride! It drives like a dream and is very classy looking.
Keith was a pleasure to work with. He was very professional and answered all my questions about my new vehicle. I???ve been a Ford girl for the past 22 years, but I am excited to switch over to my 2018 Jeep Cherokee! I like the ??? small town??? feel of this dealership and the excellent service we received. Thanks Keith and Wayne for making our experience pleasurable!
Awesome and very, very easy to do business with Adams Jeep!
by Ruby2018 from DealerRater.com
December 3, 2018
4.8 (1736 reviews)
I started out my searching for a new Jeep in roughly 7 dealerships... I searched online for Jeeps of my choice when i came across Adams Jeep of Aberdeen Maryland. I dropped a simple email and received an email right away. I followed up the next day with a call to the name on my email, "Keith Cook". This guy simply was fantastic! Keith was very knowledgeable and pleasant, we test drove vehicle, worked out the deal and i purchased the Jeep -> that's the way I wanted it, that's the way it should be. I couldn't be happier with Keith and Adams Jeep. So, if you're in the market for a new Jeep, go to Adams Jeep of Aberdeen!
We had an emergency situation, our vehicle was totaled and we had a baby on the way (who came early so she came shopping with us) Keith was awesome! He was a straight up guy who was very insightful and helpful with what vehicles we were interested in which would best meet our needs as a family. From my past vehicle buying experience this was a complete 180. Quick, easy, I got what I want for a reasonable price, and the car is pristine. I am ecstatic! Thank you, Keith.
Adams Jeep... by far the best Jeep buying experience
by ugotkern from DealerRater.com
December 3, 2018
4.8 (1736 reviews)
Keith Cook, Wayne Huth and Steve Michaels went way above and beyond to find the exact 2018 Recon JKU Wrangler we were looking for. From the moment we arrived there was no high pressure sales gimmicks that you typically find at other dealers. The folks at Adams are experts in the Jeep world and will take the time to explain everything about your Jeep purchase so you leave in your new ride well informed. Not only did we get a great deal on the Recon Rubicon we also received far more than we expected on our trade. Our Jeep purchase at Adams was to put it simply... perfect! ps.... they're even hosting a Star Wars themed Jeep Jam event in June.... how cool is that!
I had just purchased my 4th Jeep Grand Cherokee at Adams Jeep this past January 2017. A few weeks ago, I was involved in a head-on collision. Even though my vehicle was totaled, it held up so well that I was able to make it out with some minor injuries. I know it could have been much worse if I were in any other vehicle! I returned to Adams Jeep where their entire team worked with me and helped me get into a 5th Jeep Grand Cherokee. Their staff was so helpful and compassionate. I trust them and highly recommend Adams Jeep to everyone interested in purchasing a vehicle.
Keene is not the closest Ram Dealer to my house by any means. I used to take my 2011 Ram 3500 Cummins Diesel to another Dealer but wasn’t happy due to rude employees and long repair turn around. Keene has always repaired my Ram while I waited with no repair issues. Keen also has a fantastic oil change program that is very affordable. The staff is very friendly. I will continue to trust Keene with my vehicle service needs.
I was very hesitant when it came time to turn in my 2015 Jeep Wrangler Willy's Wheeler. My Lease was up and I had to make a decision and fast. As a first time buyer at BCP on Kirkwood Highway, I can honestly say that I am truly impressed with this dealership and staff Keith is exceptional. He was honest, attentive and thorough during the whole process. He provided me with EXCELLENT customer service and I am very happy with my new purchase. Thank you, Keith! #JeepWave 🤚👍👏
Best car buying experience hands down. Fun, friendly and most important knowledgeable. Keith had our car ready when we arrived and actually pre programmed several useful features for us into our new Cherokee. I have already given his business card to a few friends👍🏻
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