I will continue to buy from Duncan of rocky mount for all my vehicles from now on. Ronnie Altice was the most help and put more wprk into getting us what we wanted for our last vehicle as well as our newest one. All my wife and I did was walk in and he seen us and its like he'd known us for years. His ability to be truely honest and upfront earns my respect everytime. Ronnie showed us everything we wanted to look at as well as his own personal opinions on vehicles which was a huge help. We have told our friends and family to go here because of the service and care we have gotten from the entire staff but to go see Ronnie Altice if you truely want to be treated with respect and althe hardest working salesman we have ever met. I would tell anyone looking to buy a new or used vehicle that before going anywhere to look please go see Ronnie Altice , he will take care of you better than any other dealership you will find. To the team at Duncan, thank you for everything and all your hard work and help to get us in our beautiful truck. To Ronnie we cant thank you enough for all you have done for us this past year with the 2 vehicles we have purchased from you. We will be back for all our future needs to see you and honestly look forward to seeing and working with you again. THANK YOU!!!! As for the awesome Wes Shropshire ( crazy ol marine) it was awesome sitting and talking with you and joking around while we were looking. Thank you for your help and for the help you gave our first night and continuing to talk and hang out with us while we were there. My mom and wife both loved the atmosphere when you were around , it was always fun and a laugh . thank you for all you did for us. Thank all of you all for your help So grateful, Chris, Crystal, and Alex Shell
Wes immediately ran out to greet my boyfriend and I. I had been to several dealerships, and being in my early 20's none of them treated me as a serious buyer, one major dealership acted like they couldn't be bothered with us and even laughed at us while discussing vehicles. Wes is super friendly and makes you feel comfortable buying a used car, without having to ask he had the car history and everything ready for us. By the time we left I felt like I've known him for years!! Definitely recommending Wes and the rest of his team to all of my friends/family/and coworkers looking for a respectable and trustworthy dealership.
Wes was very friendly right from the start. He met us on the lot with a smile, didn't hesitate to get a tag so we could test drive the vehicle. There was no pressure from him at all to buy the vehicle. Once we made our decision to buy , he was fast to get our offer in and approved. He didn't hesitate to help remove our toolbox from our truck,and didn't mind getting his hands dirty in doing so.
As always, my experience w/the service department was great. Everyone is professional & they communicated well w/me as to the work & cost of work for the work performed on my truck.
I only did some emailing back and forth, they where prompt and followed up great!! Very impressed, I will reach out to them and make the 2 hour drive to give them a chance.
Took my Subaru Outback for its 60,000 mile check. Brian Lawless, Assistant Service Manager, did a fine job in reviewing me what would be checked, gave me the range of what the cost would be, and promised I'd have my car back by 11:30. His predictions were accurate, and I got my car when promised. The shuttle driver, Marty Hauschildt, was very friendly and efficient, as well.
Overall, definitely a 5 stars experience.
We absolutely had a wonderful time buying our 2016 Dodge Ram 1500 here. Staff was courteous, and locations was very modern/ clean. Our two salesman was excellent in every way. Thanks again, as we've had negative experiences in the past at another well known dealership. We will be back. -Sharon & Jeff
I brought my 2011 Dodge Ram 1500 Pick-up in for an oil change, transmission service and tire rotation. I also told Bobby Coleman (service advisor) that the truck was getting terrible gas mileage in and around town, but it was getting excellent highway mileage. Bobby got my requested services down quickly and called me to give me options / recommendations on maintenance that would increase my in town mileage. Finally, the truck maintenance and additional service was completed quickly and the truck is running much better and getting better gas mileage. I also utilized the shuttle service to get to the service center to pick up my truck.
I have a 2014 silverado that has the 22" rims that for some reason has been bad about leaking around the rim scene I purchased it. 3 of the 4 were leaking, 1 of them would lose 10lbs of pressure overnight on a really cold night, and it had become a big pain in the rear!!! I talked with my GM service manager (Joe Whiting) and he felt like the service tech could get them to seal. First time around 3 of the 4 were holding pressure great, the worst one of the 4 was still leaking, not as bad but 3-4 lbs every couple of days. They had me bring it back at no charge and took the tire from the rim, got it cleaned up good and it is now holding air with no leakage!
Professional, Knowledgeable, and Efficient Sales Department
by C McKeag from DealerRater.com
December 3, 2018
4.9 (5586 reviews)
The entire sales team (internet/telecom sales lead; Dodge Jeep Ram Division: Scott Poff, Rob Breinich) quickly tuned in to what we were searching for and provided fantastic support on option packages, test driving for maximum effectiveness, Shelor's strategy for their option orders for their inventory (as well as how other options may not meet our longer term objectives), and ensuring that we received all rebates and discounts for which we were eligible. The Shelor Team (sales, finance/closing, and service departments) made our purchase and time spent with them exceptionally high value-added and worry-free. Came back to install the interior/exterior protection package and the detailing by the service department was top notch! This was our second vehicle purchase from Shelor Motor Mile - keep up your winning performance and you can count on our future business!
I have been coming here since 1994 in which time I was going through a divorce & no credit. The salesman worked with me until he was able to get me a reliable vehicle for myself & my 1 1/2 year old son. Since that time I've purchased all my vehicles here but 2 (which were Hyundai's), however, I return & I ALWAYS get the same friendly hello, warm smiles, and genuine assistance in finding the right vehicle that will benefit me and my budget. Thank you Lynn for your help this past weekend. And thank you Shelor's for your kindness, loyal and quality care you offer and provide to your customers.
I looked at a lot of compact sedans and when the two I liked most came up short (VW and Motor Mile Toyota) I decided to try Subaru. Rob Breinich greeted me as I entered the showroom and promptly got a Impreza ready for my demo drive. He impressed me with his knowledge of the car and his smooth review of the standard and optional equipment. I immediately liked what I saw and my test drive went very well. I told Rob I would be back with my wife and when she saw and rode in it she too was enthusiastic that the Impreza would be a good car for me. Almost immediately Rob put in my order for a well-equipped model that arrived as promised on December 30, 2015. Throughout this experience Rob did an outstanding job. He quickly answered all our questions and keep us informed at every step from start to finish. At our final meeting he had the new car ready for our approval and we completed the business transaction to our complete satisfaction. This is our sixth new car purchase from Shelor and Rob Breinich is the best automotive consultant we have encountered.
VERY Good experience, Richard Morgan.... that guy can sell a car for sure, but what's even better is he looked out for my best interests and honestly cared ... Shelor was recommended and was the best. 2 dealerships went straight for the kill or sell should I say .. At Berglund, I asked for their used chargers and was brought to a challenger (a V6 with turbo.. L.O.L.) I test drove it and it was ok but was not given a clear answer on if the warranty covered the turbo in the engine... So i moved on and was introduced to 2 Chargers and was being told "Berglund owns these cars but its not ours to sell"... Huh? That makes ABSOLUTELY no sense and Woodson couldn't get me "approved" on a vehicle that was less than what I bought my car for .. The first and right question Richard asked me was, "what is the monthly payment your looking for?" Then, gave me a list of vehicles I could be interested in that would fit my budget ... Richards patience with me and reverse planning made the sell perfect.. Good Job Richard!!! And thank you pal!!
The Perfect Car, the Perfect Experience...Rob @ Shelor!
by Frog Queen from DealerRater.com
November 5, 2018
4.9 (5586 reviews)
My husband and daughter were struck by a flying car in our 2015 Subaru Outback on a Friday. The driver lost control, crossed the median, went airborne, and landed on the hood of our car. Thankfully, they only had minor injuries and eventually made it to the wedding we were attending the next day. We drove home Sunday in our daughter's car. We had a camp adventure scheduled a week later and needed a car that would carry all the gear. A friend on Facebook had seen my post of the crash and suggested I contact Rob. On Monday, July 4th we walked into the Shelor Motor Mile Subaru dealership and drove away 3 hours later with a 2017 Subaru Outback that was practically identical to the car we had lost in the crash. We had spoken to Rob earlier that day by phone so he had the car ready for us to test drive when we got there. After such a painful experience losing our old car, it was wonderful to have such a painless purchasing experience. 5 stars for Rob and Shelor!
My sales person, Garry Cox, was very knowledgeable of vehicles on the lot. As i explained to him what i wanted, he showed me different vehicles that fit my needs until we finally decided a Ram 1500 was the perfect fit. The purchase process was no hassle, and almost a year later im still 100% happy with my purchase.
Searched online for about a month for F250. When time came to purchase I contacted online 3 different dealers that had what I wanted. The first one the owner contacted me by email to offer any assistance but I assured him I had sent a request on two vehicles and would see what salesperson could do. Never heard from anyone in sales. Second dealer actually contacted me right away and said could get me what I wanted at the price I wanted until spoke with manager. He did actually call me back that night to say manager was off and he would call me next day. That never happened. I sent an online request to Shelor Ford and within minutes Paul contacted me. We dickered about price for awhile then I asked if Ronnie Echols was in. You know Ronnie? Sure do why don???t you talk with him I said. Talked to Ronnie and he said come see me. I drove the hour and ten minutes from the lake Ronnie introduced me to Chad Luther. Three and half hours later I drove off the lot Happy with my new F250. David Hogan I???m impressed and as a Ford dealership manager (retired) from another dealer, that???s saying something .
I bought a 2015 Jeep Cherokee from Shelor with the help of Kevin "Frosty" Frost. My inpatient boyfriend and I showed up around 2:30 on a Saturday and Kevin was unfortunate enough to meet us at the door, not knowing how we were going to rush him. The encounter started off politely and slowly, as most car buying experiences do. Within 10 minutes of meeting each other I told Kevin that my boyfriend and I were both hungry and despised sitting around waiting. I asked Kevin if he could quickly jot down my information and toss some keys at me so we could test drive it on our way to get some lunch. From that point on Kevin literally jogged everywhere he went. He was seemingly happy to honor our request and about 10 minutes later, we drove off in what became my Jeep only hours later. Kevin and I exchanged a few texts, per my request, and when we got back to Shelor an hour later he had all the details lined up. We were able to sign on the dotted line to seal the deal. Kevin treated me just how I wanted to be treated...like my time and opinion was of his upmost importance. The process was quick and effective from start to finish. He not only sold me a car that I love, but he made me feel like he appreciated and respected me despite the fact that I was a bit demanding and it was too hot outside to be jogging around to pacify my impatience. All of the Shelor employees I delt with were warm and professional, including "old man Wirt". My experience truly was flawless and I will likely never go elsewhere to purchase a vehicle. High five, Shelor, you nailed it.
My husband and I were looking at Camry 2017. Our agent encouraged us to test drive as many different models as we wanted. We couldn't make our mind up and he searched for the car we wanted but not the color we wanted. As soon as we saw saw the car and test drove it we knew it was the car we wanted. Jonathan Leary, our agent, was so patient as we searched for the right car: the 2018 Toyota Camry SE. Mr. Leary is a great representative for Shelor Toyota. David and Myra Badger
I've been loyal to Shelor service for a few years because they treat me with respect and listen and their former shuttle driver, Tommy, was a dear. After an accident, I was in need of a car; I'd always said that my next car would come from Shelor. After a less-than-stellar experience with one sales person who really just couldn't get on my page, I was disappointed enough to not even go back for service when I got a new car. A manager called me to ask about my experience, and I was honest. I said I was disappointed in the salesperson and in the cars he showed me. I told him brands and saw none of them; I am not an uninformed car buyer. I knew what I wanted and what my max budget could get me elsewhere, and I knew what I'd settle for if it came down to it. The manager was kind and said he'd put me with a different salesperson if I would return. Daniel Paige made buying my car not only easy but a pleasure. He showed me two Toyotas (my preferred brand out of the ones I would look at). The first had some of the extras I wanted (cruise control, an auxiliary input), but the mileage was a bit high. Then he showed me another car on his computer screen - the car I'd initially inquired about online which led me to a web sales manager who paired me with the first salesperson. Without mentioning that car to Daniel, he picked it out and let me drive it (going with me, which the last salesperson did not do). It didn't have some extra things that mean comfort (cruise control, power windows, remote entry/lock), but I'm even beginning to appreciate the simplified driving there. The other things it didn't have were or will be easy and fairly inexpensive to add later - a new stereo (which I am happy for because now I get to be picky about it) and floor mats. Daniel and the manager did a lot of work with me to get this to a price that I could afford, and they respected my position on absolutely NOT wanting to finance. Not only did I end up with a car that I love, but I also had a great time. Daniel kept me laughing the entire time; he renewed my loyalty to Shelor and treated me like he valued me as an individual and not just a possible sale. He is a genuinely pleasant and fun person, and I am so glad the manager got me to come back to work with him. I couldn't have imagined having that much fun spending thousands of dollars I didn't expect to have to spend. Thank you, Daniel. :) I love my car and really appreciate the experience.
I went to Shelor Subaru to do a test drive for $50, ended up leaving with a 2017 Chevy Cruze. Chris Spencer worked so hard and ended up doing the sale with Andy Anderson. Both worked very hard in helping me finding a car that would work for me. Definitely recommend Shelor! They have such great caring employees.
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