I was very satisfied with the Professional Service by the Internet Salesperson, Teresa; Sales Manager, Jessica Katz, and my Sales Person, Martin Guitierrez. Also there was no BS, after I completed my On-line Finance Application and indicated that I had 2,000 for a down payment on the Black 2013 KIA Optima, both Teresa and Jessica called w/in One hour of my completion and confirmed that I was Approved for Financing for that car w/the $ that I had stated I was working with. When me, my hubby & 2 yr grandson arrived @ approximately 10:30am, the car was parked in front and we were treated with respect and courtesy. Martin and the GM were both I was able complete the financing which allowed me to purchase the car within a few hours. I left with my New car !!! Thank You :)
I came to the dealership, not expecting to leave with a car that day. I don???t think I could have done it without Drew. He made sure that I would be leaving with a car. He got me the best deal on a 2015 Civc with only 30k miles. And I???m in love with it! I???m extremely happy with my car purchase here. I would definitely recommend going to Drew to get you a new car, he???s the best!
I bought my first car here on New Year's Eve !! I thought I would be hours and hours in there looking around but I was in and out driving in about two hours!! Brand new 2016 Jeep !!! Very happy with my jeep!!! Nice people all around! Lue was very nice and helpful went out in the cold and found me three cars to pick from and worked hard to get me a deal I could afford!!! Would give him and everyone a million stars!! I would select more people but I can't remember their names :/ the finance guy and paperwork guy were awesome!
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Carvana Review
BEST car buying experience EVER!!!!
by kat300 from DealerRater.com
December 3, 2018
4.3 (1438 reviews)
My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.
AutoNation Chrysler Dodge Jeep Ram Roseville Review
Repair Service
by Samantha Hammar from Elverta, Ca
December 3, 2018
4.2 (394 reviews)
Greg was great, understanding and helpful. My charger broke down on Sunday and my warranty didn’t cover my repair, he helped me find a discount. Which saved me a little money.
AutoNation Chrysler Dodge Jeep Ram Roseville Review
Town & Country Chrysler Service experience
by John Casner from Oroville, CA
December 3, 2018
4.2 (394 reviews)
We had our Town & Country Chrysler in for several problems that appeared over the last year. Since we have the extended warranty, all the work on problems were fixed with one small deduction. Greg Stebins, our service manager and general service manager, Brian, were fabulous. They set up a rental car and kept us up to date of the progress, as many parts had to be ordered. We also had an oil change and some other service and the interior detailed. Wow!, the car looked like new inside. I recommend these folks to take care of your car's issues.
Great Experience. Great sales staff. Great vehicle.
by Elllc from DealerRater.com
November 5, 2018
4.4 (1109 reviews)
We live in Rocklin and naturally chose to go in to Roseville Automall Dodge/Jeep/Chrysler dealership. They were unwilling to even budge or reconsider their quoted price and APR% rate. However, we should have known this as it happened previously in 2014 when we were trying to buy a vehicle with this same dealership; so we put off buying a car until the time felt right. So, after leaving the Roseville Jeep dealership we contacted Costco who had an agent available to do online bidding - this was a good experience if you haven't checked it out, however, we still weren't given the price or APR% we were wanting. Then came Chris Estrada from Elk Grove Dodge/Chrysle/Jeep, the internet salesman my husband contacted online. Chris didn't just tell us what we wanted to hear he really worked with us in our price, APR%, and vehicle trade-in....no hassles, no games, no slimy sales-pitches - just a legitimate sale and he worked diligently with us to make sure we got what we wanted in terms of vehicle, price, and APR%. We ended up getting the Jeep Cherokee Sport 4x4 for less than what Roseville was offering us for just the Jeep Cherokee Sport (not 4x4). We also ended up getting almost 2.5 points lower in APR% as well. We even traded in our vehicle and he was willing to meet at least halfway in our asking price. This experience couldn't have gone any better or smoother. We highly recommend Elk Grove (don't even bother with Roseville, seriously). And, ask for Chris Estrada, a legitimate salesman.
I went to the Elk Grove dealership just to see if they had any Jeep Cherokee's marked down before the 2019 vehicles arrived. Salesman Rafik Elmakareh greeted me and said he had the perfect Jeep for me, he was right! My overall experience from start to finish was amazing. Rafik went above and beyond to make sure I understood the process and made sure that I was comfortable with my decision, I will definitely be coming back here as well as recommending them to friends and family.
We are like thrilled new parents of a new born, but it's a Jeep, Rubicon, Turbo, 4 cylinder, 8 speed automatic! I know more about Jeeps than I ever thought I might. Phil Gibson and Zubair Malakzay were exemplary as our internet sales team to make our dream come true. They took care of us. Let's face it buying any vehicle is a big deal. Buying a Jeep is even bigger. My husband and I have been planning to get one at some point, that discussion started many years ago. Elk Grove had the best deal we could find and the Jeep with the right color and combination of options. Finding all the options we wanted was the hard part. Phil made the buying part as easy as he could. We are also very pleased with the addition of a bumper to bumper lifetime warranty. Extra insurance is wonderful for "just in case" situations! I'd recommend these guys to anyone and everyone.
Mr. Zabair was courteous, respectful and helpful. Thank you.
by Jeep17 from DealerRater.com
November 6, 2018
4.4 (1109 reviews)
We took our granddaughter to look for a vehicle. She is a student. She was looking for a 🚙 wangler. Our salesman Mr. Zabair found her the sports Wangler Jeep. Mr. Zabair was courteous and respectful. I highly recommend him to others looking for a vehicle. Thank you,
Well. Let me tell you that this is the second car we???re getting from your dealership. In February 2018 we got Ram Promaster for my husband via Victor Macias. That was truly the perfect and wonderful experience. Mid April I got in bad accident and had to make my decision to get me a new car. Here we went to Folsom Hyundai to look at the same car that I had before my accident. Just walked in as bunch of peranias was ready to tear you apart just to get what they want to sell you. My husband in two seconds left the place. What a horrible feeling.... Then he asked me what do I think I want from Elk Grove Dodge Chrysler because he???s not going anywhere else except Victor Macias. That was clear for me that I had to make my decision. I went online, btw your guys online inventory was very user friendly. Thank you. Back to Victor... we called him with my choice and he was ready to meet us the same day. That was that easy. He made our experience again so smooth and easy that within couple of hours I drove my new beautiful Jeep Cherokee home where it belongs to. Thank you Elk Grove Dodge. And most thanks to Victor Macias for smooth and professional work and to Finance managers Keith with Promaster and Armando with my Jeep.
AutoNation Chrysler Dodge Jeep Ram Roseville Review
Awesome Customer Service in the Service Dept.
by Crystal Mathis from Citrus Heights, CA
November 6, 2018
4.2 (394 reviews)
Service Advisor Terri was great! As a 1st time Jeep owner, she was great in explaining the maintenance that was currently being done on my car as well as future services that I will need with price quotes!
AutoNation Chrysler Dodge Jeep Ram Roseville Review
Always a Good Experience
by Eli from Roseville, CA
November 5, 2018
4.2 (394 reviews)
As always, Toby makes it easy for me to get my truck in for service. Works around my schedule to insure I can get in and out with no hassles. The shuttle service helps out a lot. I am able to drop off my truck on my lunch break, and by the time my work day is over, the truck is serviced and ready to go. Toby always makes sure that I am happy with the service, and promptly follows up any questions that I have if he can't answer them right away. Thank you again for a great experience.
AutoNation Chrysler Dodge Jeep Ram Roseville Review
Great Services
by Daniel from Roseville, CA
November 5, 2018
4.2 (394 reviews)
Was a excellent experience, needed my car fix. John was my advisor, went beyond and took care of my car. Thank you so much excellent service advisor l!!!!
We were looking for a new Ram 1500 with a specific set of options. We stumbled upon Sacramento Dodge on the internet, and saw a truck that fit our list. We called the lot, and got paired up with Chris. By far the best in his field. He bent over backwards just to help us with back and forth phone calls before we were able to come to the lot. They were scheduled to close early for the holiday on the day we arrived. Because of traffic, we ended up being late, but Chris stayed there just to help us. Once there, he answered all our questions, and then sat down with us, and helped us find every possible rebate and discount available. Chris and the rest of the team at Sacramento Dodge are the best and are our go to lot for our future needs.
This dealership went beyond what I expected, from sales & warranty to service. Appreciated them helping me find something to call my own, it helped to feel I was working with above board trustworthy people. They way they treated my granddaughter shows they are family oriented as well. Applause! Shop here, that's an affirmative.
Where other dealerships fall on their face Elk Grove Chrysler dodge excels. I needed a new work truck and wanted to purchase locally but it didn't work out the best advice I got was to see Victor Macias at Elk Grove dodge, after talking with Victor for 15 minutes on the phone I knew I was talking to the right person. I reviewed vehicles on the website ( very easy to navigate) and noted 4 trucks which I was interested in. My girlfriend and I went to see the dealership and Victor the next day, Victor can sell ice to an Eskimo, no pressure sales tactics just a very knowledgable man who listened to what I wanted and got me more for less. My lady ended up buying a car because the deal and financing was just too good to pass. I am 55 years old and not susceptible to b.s. I have walked away from many and have no problem doing so. Victor does not have to sell, sales come to him, he gets it he knows good sales get more sales and inventory moves. Thank you Victor and Elk Grove Chrysler Dodge for making a car buying experience what it should be, Victor should do seminars on the art of salesmanship. Amazing how 1 man can represent himself and his company so well. Victor makes it seamless. Jonny
I did my search on line, found the vehicle I wanted. The dealer was quick to respond to my inquire and set up a time best for me to meet me I did my credit application on line so by the time I arrived to the dealership everything was ready so less than hours I was back on the road in my new vehicle. Ron Abbott and Richard Owen were super fast and great customer service!
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