I bought my Ford Edge here 10 months ago and these guys are great to work with. They strive for excellence and customer service is top notch! Their service department is by far one of the best I’ve ever experienced. The staff here always welcomes you with a smile! I highly recommend anyone to Harrold Ford who wants to get the best price and service in the greater Sacramento area.
We recently purchased a new 2018 Countryman, ordering a new 2018 model in June of this year. The total experience was great as the model ordered is just what was wanted and was delivered as expected. Our sales advisor (Creed Cate) was excellent in explaining all issues when special ordering and had great follow up with the process as the new car progressed in manufacturing.
We are very happy with all at Niello Mini.
Absolutely incredible experience!!! Love my new California Special Mustang!!! The whole team is there to help and we all had a lot of fun during the time we were there. Customers for life!! Thank you all!!
I live in Stockton and got denied for a New Car. They wanted a big down payment and wanted me to jump through a lot of unnecessary requirements. My son referred me to Folsom Dodge. I filled out my application online and was pre-approved quickly! Chris Hurd did a wonderful job with getting me approved and providing me with a great car selection. Charles Townsend from Finance was professional and explained the process well. I recommend that you try Folsom Dodge first! Stockton Dealerships are a joke!
A real quality experience. From the start we were not "hunted" as soon as we arrived on the lot. After a brief check to see if they had the model I wanted ( white Rebel) we approached the main building and were met by Daniel L. He was very honest with his answers about vehicle specs and would say he did not know for sure but would get the right answer for us. After the usual rocky start to the paperwork/negotiation portion of buying a car we soon settled on price, options, trade-in value etc. I think this the quickest I have finished the entire process and driven off with a new car. We plan on returning here when we buy a new car for my wife.
A special thanks to our salesman Daniel L. and all the support staff, yes even the detailer who did a great job with final prep .
Friendly employees right from the start. I needed a few smog hoses and EVAP canister. Devon ordered the hoses I needed and found a source online where I could start my search for a now discontinued EVAP canister.
Thanks for your great customer service.
What an enjoyable, no-pressure experience we had purchasing a 2017 Acura at Elk Grove VW.
We actually were just ‘looking’, but we really liked the Acura on the lot. Then after talking with Kash Bradford about prices and vehicle details, she made it very easy to make up our minds about purchasing it.
It really was the best atmosphere for purchasing a car.
Then Graham Copps took his time explaining in detail all about the vehicle navigation and computer system, which was extremely appreciated by us.
We’ll be very happy to recommend Elk Grove VW to friends and family.
And a sincere thank you to Kash and Graham for all their help.
PS: This review form does not have Kash’s name as an option, to give her credit for a job well done.
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)
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