by Tina' Basketd and Woven Arts from DealerRater.com
December 3, 2018
4.9 (539 reviews)
My old car was tired and no longer able to do the long hauls pulling a trailor which was and is vital for my business. I had done a lot of research on line trying to figure out what car would fit my needs and budget. I came up with the Chevy Colorado (pick-up). I had many other dealers reaching out to me for my business. The one true thing that I new is that I wanted to purchase my new car from a local dealership. I called for an appointment and they set me up with Vin. Vin took his time with me, was very thural and listened. He put the Colorados side by side to see the comparison. Test drove the top of the line, a bit stiff for sitting behind the wheel for 12 to 14 hour drives. It was also out of my price range. Then Vin worked his magic and the 2015 Jeep Grand Cherokee showed up and it choose me to be it's new owner! It's been magical and I am extremely grateful for Vin intuitiveness!
I presented Vin with a difficult task. I had a 2016 Cruze, which I loved, but needed 4WD and 4-doors. My buy-out and the Cruze trade-in value were very far apart. I couldn't afford much more $'s for a payment. Vin made it happen! He helped me step into a 2018 Silverado Z71 4-Door with 4WD. Thanks Vin!!
I saw a Kia Sorrento advertised online at Northwest Hills, Torrington ct(Dec 2017) to get info on this particular car and TJ got on the phone and gave me all the info I requested. As I was very excited to see the car but could not get up there for a few hours as I lived about an hour away from the dealership, TJ offered to drive the car to me. Well, I was ecstatic and could not believe that someone would take the time out of his busy day to do that. TJ to me was so courteous, very sweet, not like a pushy salesman that I had experience with in past cars. TJ went above and beyond for me. Thankyou so very much TJ Fitzpatrick. You are truly the best!!! I would definitely go back to Northwest Hills for any car and will find TJ again.
Have been eyeing a cupple on the lot .....got all im looking for.....just have not been able to get to see and test drive yet.....they have not pressured me for info or sales ..if they have what im looking for at the right time....i will follow up and continue the process...
I just spoke with the service department about the airbag recall and he was so pleasant and helpful I needed to place a positive comment here. I bought my Magnum here and I did not feel I got a good deal but given how they responded to this recall so well, I would reconsider buying another car here. Good job, Chris. I am not related to any employee here nor even know anyone. This was a real unsolicited review.
I recently purchased a new 2017 Jeep Wrangler. My salesman was Devin Booth. He is a terrific salesman. He made the whole buying experience easy and stress free. He answered all my questions about the buying and finance process. He is a true asset to your dealership and he will definitely be my salesman again for my next car purchase.
Rich d???andrea was great. Truly professional and a nice guy which makes for a really great sales person. He made the transition very smooth. When I came back to get the wheel cover the parts guy was very nice too. Sometimes it???s the little things that impress me. After they put the wheel cover on Rich backed the car up for me so I could get out of the parking lot easier. John Sullo was very helpful and professional getting the finance done. The parts guy was great but I don???t know his name. Same goes for the receptionist. I???ve known Rob my whole life and he???s truly done an amazing job with his dealership, I know his dad would be so proud of him. I wouldn???t go anywhere else and we will definitely go back to Rich in a couple years when my son will want his own Jeep 🚘 😀👍🏻
Easy and positive experience. Staff friendly and knowledge. Listen to what I wanted and did NOT try to up sell. Only took 1 day to complete transaction:)
I was in the market for a new Grand Cherokee. I came to Branhaven over a more local dealer based on the reviews I had read. I am happy to report they not only lived up to the expectations set by those reviews, but exceeded them. I was initially contacted by Jennifer, who was very accommodating in setting me up with an appointment that worked for me. When I arrived I was set up with Michael Polvere. I gave Michael a run-down of what I was looking for and he did a tremendous job of helping me find what I was looking for. At no point did he deviate and try to sell me anything else; he was as far from pushy as it gets After finding something in the lot for me we went out on a test drive. Michael did a great job going over all the ins and outs of the vehicle. Once we returned to the dealership he asked if he could draw up a quote for me and I agreed. He worked quickly and not only quoted me a great price, but also was able to help me take advantage of several incentives I didn't know about by asking the right questions. I returned a week later and Michael had everything set up for me and all that was left to do was finalize all of the financial business. This is where I worked with Nathan. Nathan was very organized, polite, and efficient. He had everything prepared and never left me any doubt in my mind with any of the documents I signed. I would highly recommend Branhaven to anyone looking for a Jeep or Dodge. It was absolutely effortless. 10/10.
I went in to buy a jeep cherokee and it was a very pleasant, professional and fun experience! Everyone in the dealership was friendly and helpful. My sales man was Alan Wilner. He is the best man in the dealership! I'd send anyone I know to Alan!!!
Todd Lankton is amazingly helpful. I highly recommend him as a sales expert for anyone shopping for a new or pre-owned vehicle! Send all of your family and friends to Todd. His service is excellent! Roger and the rest of the crew are super helpful too!
WHAT A WONDERFUL EXPERIENCE FOR MY DAUGHTER'S "FIRST CAR"!!!
by HAPPY FAMILY from DealerRater.com
November 5, 2018
4.9 (1349 reviews)
We begin by saying that we cannot say enough about our sales consultant Bryce Finlayson. She was extremely professional yet very personal. Bryce made my husband and I feel very comfortable from the beginning of our car shopping experience. She explained that she was new at her position, but assured us that she would do what was necessary to answer any questions and to locate the car we were looking for. We had explained to her that our daughter turned 17 and we were looking for a specific used car for her. (Our daughter had given us a hint as to what she was looking for). Lets just say that within 30 minutes she located the vehicle we were looking for and we were off on a test drive. Within 2 hours we had purchased our daughter's vehicle. Later we had told our daughter that we wanted her to come and look at a vehicle for her. She did not know that we had already purchased the car. Upon our arrival at the dealership, BRYCE had arranged a SPECIAL CELEBRATION!!!!! The car was front in center of the dealer ship loaded up with BOWS AND BALLOONS!!!!!!!!!!!! Several of your employees, lead by BRYCE, enjoyed the CELEBRATION!!! THANK YOU BRYCE
We came to purchase a Jeep Compass.. johnny Albano welcomed us as soon as we came through the door and has taken car of us since. He has made sure we got the best deal and we thank him for that. Definitely will purchase another vehicle with him and recommended all our friends do so. Thanks a lot!!
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
this
service and materials without representations or warranties of any kind, either expressed or
implied.
See our terms of service for more details.