My wife and I were very fortunate to have dealt with Leasing and Sales Consultant Erik Sparks and Business Manager Curt Peeler, when purchasing our Certified Pre-Owned Jeep Grand Cherokee Limited! Erik made the buying process extremely painless and was ALWAYS available to answer any questions we had too! Erik's knowledge on the vehicle, as well as pointers on how to properly deal with our insurance company, made the entire purchase experience so easygoing and stress free! Erik was extremely friendly and professional. I would HIGHLY recommend anyone looking to purchase and/or lease a vehicle to use Erik Sparks! Curt Peeler was extremely professional and courteous in assisting us with the warranty information and finalizing all of the formal financial paperwork. Any individual buying or leasing a car/suv/truck at Len Stoler Jeep/Chrysler in Westminster, MD and uses Erik and Curt will be treated in the best light possible and will have the type of experience where they will NEVER want to buy or lease a car/suv/truck anywhere else but at Len Stoler Jeep/Chrysler in Westminster, MD!
Called for an appointment to have problem fixed and get info why a Durango with extreme low mileage couple years old would have light problems. The back tailgate light surround had to be replaced several months ago. A very high dollar item, but lucky to have warranty coverage. Although, I was told Service was very busy they were able to fit me in on a Saturday 6 days after I called. Service Rep very nice to work with as always. Vehicle arrived early checked in and was done in couple of hours. I was told it would have to be there all day. Thankful it was a simple light bulb replace, no reason why it went out. And, it was a cheap fix. Again, thankful. Or, it may have not left the Dealership. I like my Durango very much so far, but questioning why the light problems. This was not a cheap vehicle to purchase. I have had vehicles for years without any light issues, ever. My 2002 Jeep Cherokee required only the license plate light to be replaced. My Ford trucks never a light bulb replacement ever. Wondering?
Dropped my truck off for routine maintenance and a refueling problem. They called me to tell me they had to replace the fuel tank and asked if they could keep it for another day. I appreciate that they ???asked??? me, even though there really wasn???t another option. Great interpersonal skills not usually found in repair shops. My truck was ready, as promised, the following day. They answered my question about why they needed to replace my fuel tank at only 4200 miles. And even offered to have someone help find the truck in their extensive parking lot. A very professional operation. And, by the way, all services were completed to my satisfaction.
Excellent patience, and dedicated to my satisfaction
by Jeepin' Grammy from DealerRater.com
December 3, 2018
4.7 (617 reviews)
Dealt with Jake, Eric, and Curt. Starting shopping on a dreary, drizzly day. Finished up on a beautiful, sunny day...in my brand new Compass Trailhawk! The guys were so patient with me as I test drove 6 vehicles before I found the right one. They were very dedicated to making sure I was happy with my decision. I came to them on a referral from another satisfied customer, and they didn't let me down. And thanks to the folks we don't get to see, that got my Jeep all shiny and ready for me to drive :)
The Stoler team did it again! What a good company! I test drove several vehicles over the past 2 weeks at Len Stoler Chrysler dodge Jeep Westminster. The 2 sales people I worked with were very knowledgeable and polite. Once I decided on the perfect vehicle, the manager and finance person completed the transaction perfectly! For more than 30 years I have purchased my vehicles from Len Stoler.
My salesman(Geoff Sutton) was awesome, he listen to everything that my husband and I had to say. I have been needing a new vehicle for awhile now, but honestly didn't think I would get approved. I've never had a dealership work so hard to get me into a vehicle as Len Stoler did. Between Geoff and the business manager (Curt Peeling), I also worked with Tara Frasca. They all had a part in me being placed in my new Jeep Renegade. Because of them I now have a reliable vehicle. I just wanted to say thank you again for the awesome service that I received from Len Stoler!
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by J. Sabb from Owings Mills, MD
November 5, 2018
4.8 (2066 reviews)
Jared was awesome. He was upfront with us about everything and worked with us to get exactly what we wanted. I would definitely recommend this dealership, Jared and his incredible personality
Heritage Chrysler Jeep Dodge RAM Owings Mills Review
"I Went to Jared"
by Auggii T from Owings Mills, MD
November 5, 2018
4.8 (2066 reviews)
Today was my first time at Heritage Chrysler Jeep Dodge Ram Owings Mills. I was in hopes of trading in my vehicle for a more reliable vehicle. Jared Wright was very professional and a pleasure to do business with. He made my experience at Heritage a great one, and an added bonus is that I will be leaving today with a new JEEP!!! ;-) KUDOS!!! Thank you again Jared as well as the other employees!!!
My thanks to Adam for finding just the right vehicle for me. He did a great job, and is very personable and professional. Also, thanks to Nolan for handling my financial needs. I am very pleased with my purchase and the experience I had at Apple.
When I saw the videos of the new 2019 RAM come out I knew I had to wait for these to come out as opposed to getting a 2018 off the lot. After searching various dealers when the 2019's just started to arrive I could not find the truck with all the options I wanted. I didn't want to buy a 60k+ truck and not have it perfect. Due to that I decided to place my first Factory Order for a car and build it to the exact specs I wanted. I was connected to the sales team at Ourisman in Clarksville, MD and I could not be happier with the end result. I live in Northern VA and the drive for me was about 80 miles but it was worth every bit of my time. I placed the order for my truck on Saturday 4/28 and it came in 7 weeks later on 6/16 when I picked it up. Through the entire process I was helped my Matt Moon in sales. Matt was super responsive with my all my questions while I was waiting on the truck and let me know the day it made it to the dealer. Matt made for a very pleasant buying experience and I would recommend anyone to him. My entire purchase was a NO NONSENSE process and it was an amazing experience. My sales price on the truck and trade in on my car were all agreed to when I placed the order back in April. There was no discussion of price when the truck came in and I actually got the truck for EVEN LESS since I could take advantage of a new rebate that I could not use before. I really got an amazing price on this truck. If you are in the market for a new truck there is nothing better on the road than these 2019 RAM's. You just have to test drive one to know how great they really are. The interior in the high end trims like the Limited I purchased are just jaw dropping gorgeous. Do yourself a favor and go check one out at Ourisman in Clarksville, MD and ask for Matt. He will be sure to take care of your every need! ~Ryan Y
I found the car I purchased on carguru.com. I clicked the "contact dealer" button on the carguru app to learn more about a specific vehicle. I received an email within 10 minutes (on a saturday afternoon/evening) from Ourisman and shortly thereafter scheduled a test drive for the following day. When I arrived, Ralph Bowen greeted me and already had the car out front ready to look at and test drive. He gave a great presentation/run down of the vehicle, we went for a test drive and he answered all of my questions. I never felt pressured to purchase the entire time, and I initiated the conversation to talk about pricing/financing/trade-in value; Ralph never pressured me into it. I was offered $2700 less than kelly blue book value for trade in (selecting "average" for my vehicle condition and "trade-in" opposed to "private seller" or "dealership seller." ). We were able to negotiate an additional $500 to the trade in, but that was still $2200 short of what the KBB trade-in value predicted. (My old vehicle is already listed for sale on their website with a $5200 profit margin for the dealership; $14,500 trade in value, listed now for $19,721). I am only including my specific numbers to help others in their decision making. The price of the vehicle I purchased was at least $1500 lower than any other nearby dealership, so I decided to just accept the trade-in value figuring I would be hard pressed to get another dealership to beat the overall price anyways. Plus, I work 70 hour weeks and don't have time to hop around from dealership to dealership. Overall, the experience was pleasant and I would recommend this dealership to anyone.
My experience with purchasing/ordering a Jeep Wrangler Unlimited Sahara from Ourisman???s of Clarksville was simple and easy because of salesperson, Jason Kerr. Luckily, I had a model and build in mind before I arrived at the dealership, but Jason was able to provide me with more detailed information to make my decision-making that much easier. I worked with three dealerships before deciding on Ourisman/Jason Kerr and the basis of my final decision to proceed with Ourisman was mainly due to final invoice price and Jason???s willingness to answer any and all questions I had about the purchase. He even provided me with additional guidance about my build configuration by making sure I thought about the long-term effects my decisions can have (e.g. re-sale/trade-in values). When Jason placed the manufacturer order, I was happy with the estimated 6-8 weeks delivery timeframe. While Jason kept me aware of the status of my build throughout the ordering process, I was pleasantly surprised when my new Wrangler arrived in 3 weeks (20 days)! Upon picking up my new ride, Jason guided me through the features of my vehicle, helping to set up certain defaults, easing my comfort about driving off the lot. In addition, he informed me to contact him anytime if I have any problems or need any assistance understanding my new vehicle. Knowing that I more than just a checkmark in a box made me respect both Jason Kerr and Ourisman.
Excellent saleman and very friendly and efficient staff
by Cat and Matt from DealerRater.com
November 6, 2018
4.5 (979 reviews)
We were coming out of 2004 F150 and really didn't know if we wanted another truck or if we wanted to switch to an SUV. Ourisman was the first dealership we decided to go to in order to evaluate our options. Jason Kerr responded quickly to my online request for a test drive and met us outside even when we were about 15 minutes early. Jason took the time (almost 2 hours) to take us around to the various vehicles and styles in order to help us make our evaluation and pointed us towards a model that I hadn't been considering that best suited the options that we wanted. There weren't any high pressure sales tactics and Jason was supportive of our desire to evaluate other brands before making a decision. In the end the Orisman Ram Big Horn offered us the best options with the bonus of nice 2017 model pricing incentives. We worked through final numbers and trade-ins the next day quickly and had a very fast and efficient final processing. The General Sales Manager, Jeff and the Business Manager, Dana, were both very helpful and efficient. Overall this was probably the best purchasing experiences that I have had at a car dealership. Please ask for Jason Kerr when you decide to visit, you will not regret it.
Our Awesome Experience with Ourisman Chrysler Jeep Dodge Ram
by Steven Ritter from DealerRater.com
November 6, 2018
4.5 (979 reviews)
My wife and I coudn't be happier with our new Pacifica purchase through Ourisman. My last Ourisman new van purchase was in 1971. I promised the dealership we would be back sooner. From John Treat to Justin Chenowith, the sales department gave us a great experience as we utilized the Costco buying program. Not only did we get the best deal as offered through the Costco program, we we given an additional $1,000 off on the day our Pacifica arrived from the factory. That was a pleasant surprise, and totally unexpected. John Treat went the extra mile and answered all my questions...even at 2 in th emorning! Customer service is his forte! Sales mananger Justin Chenoweth was so friendly in putting our new car purchase concerns to rest. He detailed every question I had and made my wife and I feel extra special! We search for the safest van in the market as we have twin boys coming at us in September and th Pacifica has the most technological safety features that will help protect our family. I would highly recommend this dealership to friends and family.
This rating is for Ralph Bowen, the salesman who I worked with in ordering my car. 10 years ago I purchased a 2007 Chrysler Sebring from Ralph at an agency in Rockville MD. I spent the next ten years having it taken care of by "Tate Chrysler" in Frederick, MD closer to me and I trusted them to give me the best advice. My son Chris only buys his Jeeps from Ralph and so the family tradition began. Ralph has a quiet, and sincere manner and is very knowledgeable of his cars. There was no high pressure (which would have had me running for the hills)!. When I went to the agency to pick up my new car Ralph patiently walked me through the paperwork and expertly programmed my car to my needs and wishes. I was back today to swap the temp tags for the permanent ones and have the pin stripping done. Once again Ralph took care of everything and even came out to say goodbye and good luck when it was leaving, We shook hands and I thanked him for everything!
I bought a brand new Dodge Grand Caravan from Tate in August of 2015 and the overall process in doing so was easier and swifter than initially anticipated. I use the car for work a lot, and by a lot, I mean on average I put about 5,000 miles a month on it which means that I swing by the service center at least once a month to get the vehicle properly tuned. So far I have not had any issues with anyone there, the customer service representatives have been more than pleased to help and very friendly, especially Thuan who always greets with a smile and doesn't waste any time in aiding you. The mechanics are great too. Each time I pull out of the shop, the car drives like new, as if I had just bought it. In other words I highly recommend their services.
So i was looking for a pre-owned VW Golf R, and i called around and when i called Heritage Preowned in Parkville i was greeted by Mr. Michael Lanci, and he said we dont have any but let me search come to find out they just recieved 1 in on trade it hadnt even been put in the system yet, i had to see this car! It had super low miles, Was kept very clean by previous owner, and the price was right! i mean comparable 2015/2016 Golf R???s with a few thousand more miles was even 2-3K more, they were at the bottom of the KBB and Truecar Value, they were awesome and had the Sales manager Mr. Woody Batts contact me immedietly and we spoke about the car, and literally within 3 days i was there for a test drive, and then the negotiations came, and they were very fair, i traded in a 09 Civic Si, which Carmax usually gives the best prices was quoted 4K with a check engine light on, they came back said we can give you 3,500 i said well if you can match this trade in value its a deal, within less than 5 minutes my demand was met, then to finalize the deal because i wanted the car (CPO) which is $1,400 they worked with me and got 33% off of that, and doing so the car had 4 brand new tires and brake pads put on, this car is beautiful i am so so happy and they were a pleasure to deal with i would not hesitate to send anyone their way, my dad even purchased his brand new Dodge Ram 2500 from them said great things as well! Mike and Woody are stand up guys and worked with me, and we made it happen and im extremly happy with my purchase, they are even getting me a free bottle of some Tornado Red touch up paint for a little chip from road hazards so i can make her looking new again, I highly highly reccomend you give them a call and they will make you feel at home! Look forward to dealing with you guys in the future well worth the drive! Brian
I bought a 2014 new Chrysler 300 from Jones Junction. At the time they were great. I wanted to purchase a 2018 Jeep Grand Cherokee from them as I had a wonderful experience with them 3 years ago. I sat with the salesman and he showed us what he had on the lot. I wanted an all white Jeep Grand Cherokee w/black leather. The only requirement was heated seats and steering wheel. They recommended the Overland which they didn't have in stock but could locate one. Sat with the salesman, didn't really care for his attitude and his negotiating skills were terrible and so was the attitude and financing. I work near Heritage so I left work Saturday morning early and met Rodger Shea, extremely FRIENDLY and knowledgeable. Told him what I wanted and he showed me the nicest Jeep Grand Cherokee Overland High Altitude in White with Black leather and anodized metal trim with all the bells and whistles for much less than I was going to pay at Jones with more options. The only bad part was Jones was giving Yeti Coolers but I was able to negotiate a Jeep Tumbler (lol). Rodger was awesome along with CHAD and JEREMY (not the singers from the 1960's). I would recommend Heritage and all the people there to anyone. I'm not saying this because they gave me a Jeep Tumbler. Awesome experience, honestly.
Jeremy Cooney was the lead of many people who made my buying experience 5 five star quality. This was my 2nd trip to the dealer as the 1st time, I needed to clean up some things in my credit. They definitely earned my trust by standing true to what they could do for me if I did my part. At no point in the process did I feel pressured or rushed. They listened to me and my concerns about ownership. Jeremy had the depth of knowledge and expertise that made my experience painless. The dealership made the process easy with quick & clear was always communication. The final price stayed within my comfort zone and there were no last-minute surprises. Every person I encountered was professional and polite. Jeremy himself was super attentive to my needs actually running to the gas station to get me a different type of soda! He stayed late to help me unpack tons of stuff during the vehicle surrender process. There were many times when things could have gone wrong but they never did. I appreciate the level of service I received and will definitely return for my next purchase😉
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