Brought vehicle in to repair electronic digital mileage display on my instrument cluster. Had challenge getting update on service throughout the day. Finally got word work was completed and vehicle ready for pick-up later part of the afternoon.
When I arrived at the dealership I was greeted by Jason Tate who was just finishing up with another customer. He was good and he was thorough. He was also probably juggling 3,4 customer at a time so there were some lulls and waits. Overall decent experience.
I did get the car I wanted but there was little budging on the price. Paid around $700-$1000 above the NADA suggested retail for the vehicle in excellent shape.
Also beware, their doc fee is $599. Around $200-$300 more than some of the other dealers I went to see. And there is no budging on that either. They were adament about that as well.
It appeared they had a very good inventory of vehicles and a wide variety of them too.
by David & Tammy Jones from 7840 McGee Trail Tobaccoville,NC
July 31, 2018
I was very pleased with the excellent customer service I was given. Amanda was a Awesome adviser . I felt like she really cared about our concerns and was very open about ways we could finance.
Thank you to Greg, Sam and Amanda for making us feel so welcomed .
And the truck is Awesome
Recently we purchased a Ford Expedition at Impex. Nasser was not high pressure and did what was necessary to make sure we were happy. The entire buying process was easy and very pleasant. I will recommend this company to my friends and tell them to ask for Nasser! Thank you so much for being so respectful and professional.
Impex Auto Sales made it possible handed me the keys to my dream car! Everyone was soooo accommodating, as this was my first time purchasing a car. I just graduated college, and I was able to get the exact car I wanted! If you are looking for a great car and you don’t want to feel hassled, overwhelmed and value honesty, please request Mr. Will Norwood! He was such a laid back salesman and wasn’t pressuring me to make a huge decision quickly! He told me everything I needed to know and eased any concerns I had. Everyone in the dealership was extremely kind! Shelby (The receptionist, I believe) always answered the phone respectfully and had such a great attitude. She even texted me after my first visit to ask how everything went. Mr. Allen Hunt helped me with the financing portion of the process and he was extremely friendly and professional. I felt comfortable throughout the entire experience. What I also like about Impex is that they offer amazing and AFFORDABLE warranty packages on their vehicles. I chose the platinum option which gives me free oils changes, mechanical maintenance, tire maintenance (for 2 years) and GAP insurance (for the duration of my financing terms)! I am so thankful I chose Impex Auto Sales! Thank you again Mr. Will for all your help!
Just bought a new vehicle from JJ Rogers at Crown Honda. Very honest dealings with us and gave us a great deal. The vehicle was just what we wanted and JJ worked hard to make sure we were well taken care of.
CarMax treats customers as they should be when they are purchasing a car. They do not pressure you and offer great services. They sit down with you and evaluate payment options that will make you most comfortable. I have nothing but praise for this team and this facility! I will recommend this facility to any and everybody!
I call for an appointment on 29th knows met by your salesperson by the name of David Maxson. He brought us into his area and began working on our requests for a 2018 Dodge Ram 1500. He was friendly, kind and very talkative which was enjoyed.
Went a different direction, But a great experience
by gvandergriff from Rocky Point, NC
July 29, 2018
Called about a Equinox for my mom. Aron took my questions and said he would have Dean (the sales manager) call me back. To my surprise, less than 5 minutes had passed before Dean did call me back. He spent about 20 minutes on the phone with me answering questions, worked up a price, and emailed it to me. The price was easily the best quote I had received from over 6 different dealers. Mom ended up going with a different manufacturer and model, but I know when its time for a new truck who I am going to call 1st. Very easy people to deal with. Great service!
Simply a great experience and everyone was outstanding. There was no pressure to buy and I was given plenty of time to review all options. I visited all the local jeep dealers and was treated the best here. The manager AJ is a honest person and in the business for the right reasons. I would highly recommend driving to Lexington before any others.
My salesmen was quit pleasant . He addressed all my questions and helped with any concerns. He made the car buying experience not pushy like most...I greatly appreciated all the time he gave me. I would definitely highly the commend all my friends!!!!
Trisha did a great job in sales. They really tried to earn our business and they did. You really need to go see Trisha before you buy anywhere else.
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