You have always handled our car issues with the upmost professionalism. This is our first Lexus, even better than the car is the service. Facility very well planned out, easy to navigate. Suggestion would be to offer training sessions due to the complex nature of the cars features. I think many don't understand so many of the features, and don't know how to use them.
This is the second one I have bought.
by Marlena from Acme PA
January 11, 2019
This is the second one I have owned, I still have the 15 year old one and it still in perfect condition and passes inspections every year.
RUSS is great, he knows his business and flexible. The service staff not only does a great job with the routine jobs but is able to quickly identify anything irregular with the car. Love my car. Performance has been superior. .
Family SUV Love!
by OhioMom from Columbus, OH
December 14, 2018
Absolutely love the Lexus GX Luxury. We have owned several SUVS including an MDX, Explorer, Lexus RX330... This one was love as first drive. We have known Lexus to be one of the most reliable brands we have owned, but with children I didn’t want an RX again. I looked at Range Rover, Mercedes and Infiniti because we knew we wanted a larger sized SUV. I also wanted the “captain” seats in the middle. This car is loaded with features... Enough technology to make a tech loving family happy. I love the fact that I can start my car from an app. I love being high up off of the ground to see around traffic. I love the soft leather. We have had so much fun and so many compliments on this beast. Not regretting it. For those who say the ride is bumpy... it is slightly, but not more than any other pricey SUV. It’s actually pretty smooth. It’s a tall vehicle. It’s got a truck-like vibe with all of the luxury and bells and whistles you expect from Lexus. That’s what we wanted. We have the Luxury Sport package— only because this car was available. I would have been happy even without the spaceship like buttons and rear heated seats. Overall this family of four is in love.
An outstanding dealership In every area and departmen
by RX OWNER from DealerRater.com
December 3, 2018
Have been with this dealership for over 15 years. The service.is superb - one can trust their recommendations (never pushing unnecessary work) and the quality of service is the highest. The sales staff is equally knowledgeable and professional. And they let you know they want your business and will work with you. Every one is attentive and courteous.so that any experience at the dealship lets one go away with a good feeling. These are the reasons we keep coming back. After hearing our stories, now our adult children are going there and they report the same good experience
Longing for this purchase!
by D. Ward from Round Rock, TX
January 5, 2019
This car met all of my needs and then some. It has every imaginable option you can ask for. I certainly will lose myself in the owner's manual.
I have yet to be disappointed by Flow Lexus. We have dealt with them for nearly twelve years, beginning with them servicing my wife's 2004 RX350 which had been bought used from a different dealer. We have been pleased with the service -- Mark Bell was an integral part of our early service experience. In his "new" role as a salesperson, he worked diligently to find my wife's new NX300h and she is delighted with the results. Parenthetically, I called him so many times discussing her wishes that Meghan,Poindexter knew my name and who I wanted to talk with by the time we purchased the vehicle. I'm planning to stay with what I consider a winning lineup -- Mark is looking for a new ES300h for me.
trasmission /gear jerks hard when shift on downhil
by Lexus quality going downhill from Santa Cruz, ca
December 10, 2018
Lexus quality is going downhill. This is a new car with abt 2000 miles many attempts to dealers and Lexus to repair the issue without success.
Their answer is that this is normal characteristic of this ca. We tested another similar rx350 with no such issue. Found out from lemon law lawyer that there is lawsuit against Lexus for similar issue.
Have dealt with Suzie since I bought my car. She is absolutely the best and a fantastic representative of your dealership and brand. You need to clone her!
The Avalon is a Winner
by John C from Hixson, Tennessee
January 7, 2019
We bought this car recently and it is the Limited Edition, and it is a great car. We love the features. It has everything, but still is economical and a very lovely car to drive. We are really very happy with the purchase. It came with an Unlimited Warranty on major systems too, available from certain dealerships.
A special thanks to Russ for being so wonderfully friendly and efficient when handling our service. I deeply appreciate the friendly smile and his honesty. He and the staff at Lexus truly deliver what they promise. They are quick, the process is easy and the prices are fair. Thank you for making car service so easy.
Most reliable car I have owned
by Rich G from Kent wa
November 29, 2018
For the price this is a great automobile it has great comfort and acceleration when needed the salesman and the service personnel are friendly and competent
While the service department is the reason I buy Lexus, I also appreciate my salesperson. He knows what I like to buy and also the settings I need. My car is always ready set and ready to drive. Flow Lexus Winston Salem is the best .
The most bang for your buck
by Joedr5 from Remsenberg
November 26, 2018
A perfect mix of Comfort, styling and performance. The twin turbo V-6 is smooth and powerful, a perfect match with the 10 speed transmission.
The interior is beautifully appointed with a very organic layout of the controls. The Styling is heads above the competition, as well as it's value.
I got the F sport model of the IS 350 and this car, and it looks and drives great! The interior and exterior trim is gorgeous, it handles fabulous, has tons of quickness, and is extremely comfortable. The only downsides I can think of is that the tires squeal a little when taking fast turns(not sure it’s the tires fault but they are relatively new tires they are expensive) and the car is priced pretty high, which it puts it up against a lot of high end competitors like bmw, Audi, and Mercedes. In the end, I went with the car that I liked the most along with what I thought would be the most reliable vehicle in the long run.
This is my third Avalon previous 2 were 2003 and 2010. The comfort level and amenities are less than the previous models. Disappointed they dropped the Pandora from on screen menu. Over all slightly disappointed in this car may not make the typical 7 or 8 years.
Well designed, very reliable, plenty of room, very good designed, plenty of power, good on gas mileage, very quite, comfortable ride, very safe vehicle, a very luxury vehicle, and many safety features.
I have been to many dealerships and know many car salesmen. There are very few that I can say are honest, fair, and provide excellent service. Justin on the other hand was one of the few. He sold me an excellent car, at a very fair price, and went above and beyond to make sure I drove the car home that same day. I would recommend this dealership to anyone and appreciate the professionalism, honesty, and friendliness of the staff.
by Casey m from Chicago IL
July 31, 2018
Great car for fun and family I’m using it every day
Great acceleration comfort
Smile will not come of your face, a specially on sport plus mode
Always have good, pleasant experience. Frank Schmidt is a wonderful service representative. Have been with Lexus for the past 15 years, love the quality of Lexus, looking forward many more years to come
Noisy and legroom
by DJ from Toronto, Canada
January 12, 2019
Very noisy on road and not enough leg room.
Quite surprised that this type of vehicle is so nosy on road (after the second set of tires) and that legroom is insufficient.
I have always had a great experience at Flow Lexus. Always greeted with a smile and kind word. Rick and Tim have always been helpful. Great service department!
I own the perfect car! Interior is pure CLASS!!
by Judith from Harveys Lake
October 29, 2018
I wasn't seriously looking for a new car, but when I saw this one, I knew I had to get it. Beautiful pearl exterior and the interior is a show-stopper of rich brown and camel and bamboo woodgrain!! Truly a fantastic car!
Excellent service. Friendly people eager to make the purchase experience remarkable.. Very little wait time as everything is ready when you arrive . A very pleasant experience..
Love this car. Comfortable ride
by BYU fan from Heriman Utah
October 23, 2018
Love this vehicle!!! It’s my second one. I own the F Sport. I get comments on how sharp the body style and overall car looks
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