Used 2016 Jeep Grand Cherokee for Sale in Richmond, VA

I was looking to replace my 1997 Honda Accord but was dreading the car buying process - I have never had an easy one. I found a 2005 Accord on- line at Auto Discounters. I looked at the car and liked what I saw. Chris made the process so easy. I applied for the loan on-line and upon approval I schedule a time to sign the loan documents. It took less than 1 1/2 hours to sign the papers at the credit union, sign the papers at Auto Discounters and drive away in the car. If you are in the market for a pre-owned vehicle this is the place! Chris and Jessica are wonderful to deal with, they put you at ease and make the process so easy, with no stress or pressure. They are honest and upfront and want you to be satisfied. I will purchase from Auto Discounters again.

The most fun car I have ever owned. The engine is its biggest attraction. 6.4 L naturally aspirated. You can hear it breathe and has lightning-quick response. (Sounds better than the 6.2 L with supercharger of the Trackhawk version in my opinion). It has 3 lives: very soft with hardly touching the throttle until 2200 rpm. A mid band up to 4000 rpm with plenty of torque - good for overtaking etc. Above 4000 rpm pedal to the floor: raw and loud beasty mode. Handling es excellent. Had a BMW X5 (4.8 L) in the past as well. The Jeep SRT is much more fun, as practical as the BMW, but more reliable and cheaper to maintain. Improvements to the Jeep grand Cherokee SRT? Could do with a front camera to help with low parking ridges. Mirrors should fold automatically, not on a pushbutton. Most of all however: Jeep should not put the Pirelli run flats on as standard fit: strong tires, but very noisy and not particularly grippy in the corners. I hear other owners say Yokohamas (Parada Spec X) and Hankook (Ventus ST-RH-06) , both non run-flats, are better. Overall a car that is very easy to live with in daily life, with some fun added by the fantastic engine and drivetrain.

We love this car. Rides well, minimal maintenance. It looks great inside and out and is very comfortable. We bought our first one in 1993, our second one in 2000, and this one in 2016.

I never liked the cherokees. My previous SUV a pathfinder served us well for 13 years. Thought we would be driving another but took a cherokee for a test drive and we were sold. We picked the limited with the six and boy does it move. Regular gas a major plus , all the bells n whistles of the pathfinder and better mileage to boot.

I love this vehicle! I have always wanted anKeep Grand Cherokee and I finally got it about a year ago. It’s been a great car and I don’t see myself getting anything but a Jeep from now on

This car meets my expectations of comfort, quality, and on off road performance that most other suv's can't compare with. Jeep is comfortable for family and friends, and I can still venture out to areas where others wouldn't take the daily driver they have to rely on to get back and forth.

every one extremely helpful and pleasant. Without question, pence kia has the greatest customer lounge I've ever countered (I'm 87) Free coffee and snacks,a dozen really comfy easy chairs, large TV, three tables with some 80-100 magazines with few duplicates. Also very fast shop service. Keep up the good work.

This car met all our needs its excellent room just what my wife was looking for comfortable looks great and she loves the colors the sun roof was a hit with my wife

My overall experience with Pearson Mazda was superb. I purchased my first vehicle with them back in 2004 and another for my daughter February 2018. Now it was my turn to purchase a vehicle. My 45th birthday gift to myself. My search started about a month ago with Joseph Jackson. He was very patient and attentive to my needs. He listened to my wants and needs and found the perfect vehicle for me. I could not find a CX-5 that I liked in my price range and had begun looking for other vehicles. A week or so had gone by and he called me and asked me to come by and give him a chance. I did and so glad I did. He found the perfect CX-5 for me in my price range and color I wanted. That is commitment. You don't find that nowadays. I was not forgotten about becuase I did not purchase the other vehicles from him that I test drove. He kept me in mind and as soon as he saw one he thought would be to my liking, he reached out. Joe Jackson job well done! Thank you for being persistent, but not overbearing. You made my car shopping experience Fantabulous! I would like to add that everyone at the dealership was friendly and courteous. Kevin Johnson was extremely helpful too. He also helped me this a wonderful experience. Thank you all.

Nice styling- unlike some of the newer, outlandish Japanese & GM crossovers that look like they were designed by Stevie Wonder. . It's a real SUV -as it has as real 4WD with a low range-I can go anywhere with confidence. . Entertainment system and Nav are much more intuitive that that on my Audi. Has huge fuel tank- can go over 600 miles on the hwy.

I've drifted through the showroom many times when my wife's CX-5 was in for service. Never met a high pressure salesman. Yesterday Kenny Hicks sold me a 2018 CX-9 Signature edition. I'd been eyeing one for some time, and he took us on an extended test drive. Totally low key (and a real car guy). He didn't play around. He put a great offer on table and I took it. I couldn't be happier.

This vehicle has met my needs and is exactly was looking for. The 4WD works great in snow and the interior is comfortable and nicely styled. Exterior looks great!

Ray did such a good job. He found exactly what I was looking for and made it into my price range. I was in and out of the dealership within an hour. The Jeep I purchased was flawless, cleaned to perfection, new inspection sticker for 8/19 ( before I purchased it, it had a 7/2019 sticker), got the oil changed, and he gave me a full tank of gas. Ray really went above and beyond for me. He has such a relaxed demeanor and he???s so genuine. Definitely my go to guy for a good Jeep deal. Whitten brothers has made my first car purchase a breeze and I???m so lucky I had Ray! I have a beautiful 2013 grand Cherokee overland and I???m thrilled! Definitely see Ray at Whitten Brothers in Ashland!

I have owned 3 Grand Cherokee Limiteds (94, 05 & 2018) and all have been great—I have driven each of the older vehicles over 10 years with minimal issues. The V8 engine performance has always been exceptional and each Jeep has been comfortable, responsive and very reliable. The 18 model is the best one yet—it is the 25th anniversary “Sterling” model, black with silver leather interior and a 5.7 liter “hemi” engine. The technology in this Jeep is state of the art. I love it, have owned it for a year with no issues and will probably keep it 10 years+.

I HATE dealerships ... but this was a relaxing and no pressure experience ... they really worked with me and listened ... not only listened - but heard me !! At no point did I feel like I was a bother or being picky (which is often the case). They even had Labor Day cookout food 😂😂 Great Experience - Great Prices - Awesome Warranty!!

Great color, interior and ride.....Many compliments since buying this car. Others want to know where I got this vehicle and was I impressed with the dealer where I bought it.

Extremely smooth ride, lots of power, guzzles gas and plenty of bells and whistles that I never heard of before. Some of them are appreciated; some perhaps no necessary.

In March, 2016 I bought a 2012 BMW Z4 s35i roadster I saw on the web site for this dealership. They were easy to deal with, and we did the paperwork for the sale via email and courier service. The shipping fee was minimal ($300) when compared to $700+ I paid for a BMW Z3 shipment from California last year. The shipping trip from Virginia to my city, Bremerton, WA took 5 days. The car was in excellent condition and is a hoot/pleasure to drive...great car! I want go give kudos to the sales agent I dealt with who goes by "RC" (I don't know what the 'R' stands for, but his email tells me his last name is Cassady). RC was very helpful and responsive, especially when it came to compensation for a damaged cover for the car's navigation display. The cover swivels open and shut to reveal or conceal the display

The size met my needs. The style met my personality. The performance EXCEEDED my expectations. After a year, this Jeep still makes me HAPPY! I totally love my Jeep, A.K.A. Betty Blanco!!!

I bought my BMW Z4 long distance. I never saw the car before it arrived.. I spent 7 weeks looking within 350 miles of my house for the car i wanted and Hyman Bros was the only dealer with an assortment of cars that met my requirements. I went back and forth with RC for over 3 weeks asking questions and getting clarifications. I even put money down on another vehicle and then decided not to purchase the first car (my first deposit was refunded promptly). I eventually purchased my Z4 from RC. Once the paperwork was done via FedEx, the car was delivered the next day. Since I bought the car sight-unseen, I had some minor issues when the car arrived and everything was worked out to my satisfaction. I have to say that RC and Hyman Bros are very reputable dealer who do what they say and supply vehicles that meet their advertisements. I was not thrilled that Hyman Bros do not negotiate price on their vehicles (the quoted price is the price of the car - period), but in the end I found the price of the car to be fair market value. I would definitely look to Hyman Bros if I am in the market for another high-quality vehicle. CALL RC - you will not find a more knowledge salesman who will assure that you are satisfied with your purchase.

I need more experience driving the Jeep, haven’t had it to long. It is so much fun to drive it has a lot of power! It is an eye catcher, everyone likes to look at it which makes me smile, I’m real proud of it!

Gillian is very professional and personable to deal with via email and over the phone. Cindy on the other hand came off very abrupt and if she didn???t listen/understand a thing from email/conversation; such as that I do not have my cell phone during the day and then getting daily text messages about giving her a call right back and / or coming by the dealership for appointment (in very first email explained I lived 140 miles away. I was disappointed that the day I scheduled appointment the vehicle was still on lift and keys not immediately available for test drive as I was told all would be...since I called around 10 am, scheduled for 445pm and they knew drive was at least 2 1/2 hrs. Sales manager rude and arrogant throughout process, initially when Josh explained situation his excuse for not pulling keys was I???ve been too busy; then, at close of deal he obviously knew I???ve driven a long way so just quickly and condescendingly shot down any discussion of negotiations. I understand you???re policies but if you advertise guaranteed price match and then when I mentioned Lustine Jeep he just undermined their practices and mentioned a lot of fine print with their offers. I assure you if I had dealt with him any time earlier in the process I would have shopped somewhere else. In this case the only other dealer with a manual Rubicon Recon in the SE was Lustine and he knew it was late on Saturday (never would have made it before close) and I wanted to get back home. Honestly I???m typically great with names but wanted to forget his as soon as I learned it. All my years of supervisory roles and management assure me this man is quick to assume credit for other???s hard work and throw others under the bus to steer attention away from himself. Josh on the other hand is truly one of a kind. He treated myself, and a family friend both professionally and courteously. He was willing to do whatever was necessary to make us go away with a mostly positive experience. I truly appreciate his knowledge and expertise with the vehicle and his dedication and patience. Even though it was 8 pm by the time we finished with paperwork, he made us feel like there was no one he would rather be with (except maybe his daughter...but that???s admirable) and acted like there was no other place he would rather be. Good luck to him, expect he will keep customers coming back to you.

The Jeep Grand Cherokee has been my preference for years. The 2018 limited has the style, comfort , updated features and interior that makes the Jeep brand legendary.

This vehicle is great for my current needs. It has plenty of space for myself and family members when riding in my vehicle. No one is fighting over leg room in the front of the vehicle or back sit. It rides well for the hour commute I have to make back and forth to work. I’m able to use Bluetooth on the vehicle or use an UBS cable to play music or conduct phone calls.

My husband told me about Carvana from a commercial ad he heard/saw. I laughed about it and said 'yah right, there's gotta be a hitch somewhere'. A few weeks later, he brought up Carvana again....curious, I decided to check it out online. The key words there was 'check it out'. I ended up buying a vehicle a couple hours later. Yeup, it was just like that. No hassle, no hidden costs or agendas. So after reviewing everything on the site, I started looking at minivans....I started falling in love with minivans....I started buying minivans....all through carvana. Once I locked in the one I wanted, I went through the credit process, documentation process, and pick up date (I chose pick up - because at this point, I still felt a little 'leary' about the whole deal'. It was so simple, and so honest, and so real. Over the course of the next 24 hours, all my submitted documents were approved and we just had two days to go to pick up the new mininvan. When we got to the store, it's not like a dealership with a lot, but it had three beautiful, well lit, very clean, showroom like bays that your vehicle is sitting in for your to do a complete inspection of it. It was very classy. Please note, our particular location does not have the car vending machine just yet. After passing our over check, I hopped in the car and drove it 65 miles home. She ran like a charm and I knew I had 7 days to decide if I wanted to keep her not. At day 3, although I loved her, she didn't have all the bells and whistles I truly wanted so that evening, I was back on the Carvana site, shopping for a replacement minivan....it's so easy to do when it gives you results based on your financial settings....I found the new 'her' a few hours later. I ordered her up and made the quick call explaining I was swapping and chose to have the vehicle delivered instead of going there to save time. The whole swap process took 2 days...they pulled up right to my house with my next new minivan. In my eyes, she was perfect, but I found a flaw before she was even off the truck. There was a huge bolt in the back tire. I was so disappointed. But Carvana took care of that so amazingly over the top.....they still brought her off the truck so I can check out the interior, test drive it, etc. We found a few more things that we felt should be fixed...minor things. Carvana took note of the items, and took the vehicle back on the truck but promised me (because I really wanted her that day) they would bring her back with a new tire....they kept their promise, three hours later she was back with a brand new tire, not one, but TWO brand new back tires. And they put an extra Carvana cup in the car for me. They swapped the minivans and off the old one went and there I sat with the new one. Smile ear to ear. I worked with Carvana on 6 items that we believed needed repair before committing to keep the vehicle. Carvana went above and beyond. I got an estimate for the repairs at a local shop, Carvana approved it, and within a few weeks, all repairs were completed through Carvana and I have the perfect vehicle, no hassle, no hidden agendas. And every person I dealt with on the phone or in person were ABSOLUTELY AMAZING, FRIENDLY, HELPFUL, AND JUST THE BEST!! My Carvana experience was the absolute best. I will never go back to buying a car the old 'car dealership' way. And ironically, we had bought our other vehicle from a dealership just 3 months before being introduced to Carvana. I will give one warning about buying a vehicle through Carvana this way....it can be addicting..lol :-) Yes, I still shop Carvana cars every now and then....I don't even need a car, I just love seeing what Carvana has because it was sooo simple :-) Thank you Carvana for a trememdously wonderful experience.

I’m in love! I have been driving since I was 16 years old, have owned quite a few vehicles since then, and for the the most part have liked or loved each one. I’m 53 now and purchased my 2018 Laredo in Octobet 2017. My very first Jeep! I liked it as soon as I drove it, but fell in love when I drove it in the first NH snow storm. Best vehicle, goes through anything, but classy at the same time. The quality and comfort are incredible, so much room! I feel so safe in my Laredo, I feel like super woman! It’s great on the highway, so much power! I’m in love with my Laredo!

Buying a car is stressful even if you have a lot of experience. Historically, it has been time consuming, emotionally taxing and most of us go into a dealership with far less knowledge than we ought for a purchase of the magnitude of a car. Salespeople have (understandable) pressures to move inventory and even the most fair-minded is looking to get the highest price they can get away with. It is harrowing at best. With my experience with Carvana, all of these stresses were eliminated. I browsed inventory as widely or narrowly as I wanted, for as long as I needed. I could dictate pricing ranges that were suitable for me. The car I received was *exactly* the car I examined online, right down to some inconsequential bumper scuffs. Beyond this, and *absolutely unlike* any other online business, I could speak to a *real human being* within a few minutes of calling (I had six or seven conversations with Carvana agents over the 3 1/2 weeks from car selection to car receipt). They either had the answers at hand, or researched them and replied promptly with a follow up call. Delivery coordination and drop off (and test drive) were *painless no pressure* experiences???all preparatory contract paperwork was prepared in advance leaving only title transfer stuff to take care of. It took 45 minutes, tops. (I transacted entirely in cash, so I cannot speak to the process when there is financing.) Honestly, the biggest delay was on *my* end getting the insurance transferred (having to wait on hold with my insurance company for 15 minutes). The car was 100% was described???absolutely no surprises. The images on the web site for my car were not stock images. What I saw was what I got. Naturally, it was clean, filled up with a full tank, with new tires and the whole nine yards. Even got a ???free??? Carvana reusable coffee cup and key chain. Nice touch. The part that I found the most extraordinary was the 7-day money-back guarantee, which pretty much covers a change of mind unless you get into an accident or drive it a ton (over 400 miles, and even then, they???ll take it back after a modest per-mile-over-400 charge). All in all, I was dreading buying a car (and selling my used one) and Carvana made it pleasurable. I am absolutely recommending them to all of my friends and coworkers and I hope (as a relatively new company) they keep up the excellent work.

I wouldn't own a 2018 if I hadn't been pleased with my 2015. I could nit-pick around the edges, but overall I am happy with the features, comfort, styling and performance. Relatively few minor issues, no reliability issues. Well built.

Yes, where do I start. Do I start with this being the best car buying experience I've ever had? That would be too obvious. But it would be the absolute honest truth. I think that everyone is so used to going to the dealership. Being there for 8 hours (you should get paid for being there you're there so long). Sales people trying to up-sell you on every little thing that you didn't ask for. Just an all around miserable experience. Then you go to carvana.com. You put in exactly what you're looking for. Exactly what you want to pay and presto you have a wonderful car. I believe it took me 45 minutes to do this entire transaction. From first going on the site and finding my 2016 Chervolet Equinox (maybe 15 minutes). To uploading my paperwork (5 minutes). To being approved (5 minutes). To having the car delivered, taking a test drive and signing the papers (20 minutes). It was the best transactions I've done since finding my husband. I've told everyone I know about this. We've watched videos of other people getting their cars. Too funny. Thank you Carvana for this wonderful experience. Can't wait to get my Husband a car now.

Nice. It is a Jeep. Handles nice. Plenty of power. It has four wheel drive. It has towing capability. What more can I say about it. I have not owned long enough to give it a reliability rating.

8:30 appt for oil change. Called at 9:17 with 4 recommendations, selected 2 of them, was told it should take 1 hr 15 mins. No one answered phone at 10:45 when we called, called back a while later, no answer, went back to dealership to check if ready, car had not been serviced yet, was taken in at 11:30. We came back home & was called at 12:40 that car was ready. Not a big deal but we were expecting guests at our house for dinner at 4:00, thought an 8:30 appt would give us enuf time, & we had other things to do, very stressful.

This car meet all my needs. Perfect vehicle for all weather conditions I also like the design and interior options wifi would be a plus to complete the vehicle...

A huge "shout-out" to our Man...Jason Grady! He has sold us our 2nd Brand New Dodge Ram 3500 within the last 12 months! If anyone is looking for a new or used vehicle, I would suggest you speaking with Jason Grady first. He is extremely helpful, informative and offers great customer service. He does all of this, without being "salesy" or "pushy". Between Jason's efforts and the professional and compromising abilities of his Sales Manager: Bobby Choi, we were able to secure this 2nd big purchase in a rather short period of time (less than 12 mos. apart). And then, with the professional assistance & streamlined process of the Finance Manager: Charlie Browne, our paperwork was explained and completed in a very timely manner and we were out the door, very happy and satisfied, repeat-customers. We have since, returned to get a few "service-matters" completed, and were greated and taken very good care of by the Whitten Brothers Of Ashland efficient Service Dept. Once again, we can't say enough about this Dealership & the exceptional treatment that we have received. We will continue to come back to do business with them and we will continue to seek out our wonderful sales representative: Jason Grady! Thank you all! Billye & Rick Atkins Stafford VA

My new vehicle is everything I wanted. Exterior color & looks to the Interior to the dual power moonroof!! Quiet & cozy! Still getting use to all the new features, but loving it!!