Longest time we have ever spent in a dealership to buy a car. I can't put my finger on 1 thing that stands out to me as being excellent during this experience. Salesman told us we could put 1500 miles on in the first 3 months, paperwork we signed says 900. I guess we'll have to change our plans for the holidays
Everyone I worked with was friendly and helpful! They made the car buying process fast and enjoyable! Would highly recommend them to all friends and family! Brad, Randy, and Zack all did a phenomenal job!!
Zack went beyond wat my expectation that my new jeep will be waxed and perfect. Brad did the deal and there was little time with working on price. Randy want and gave me the same price on extended warrantee and he wants my business. This deal made me feel like I was wanted to come back.
The staff and management always go above and beyond to make sure my vehicle is always perfect! I wouldn't buy from anyone else. My family is buying 2 SUVs and we look forward to buying them from our favorite salesperson Zack! Great team!!!
From the moment we set foot on the dealership lot to the time we left, the sales team was very patient & attentive. We drove an hour & a 1/2 to this dealership, after doing research on line to narrow our search for a new Jeep. This location had more choices available of what we were looking for. We pulled in at 8:02 am & hadn't walked 10 steps, when Zack ran out to greet us. He listened to what we were looking for & and was extremely helpful. It was very windy & cold that day, so Zack had us stay up by the building to keep warm, while he ran out to get the cars we wanted to look at up to us. That says a lot about the high level of customer service he strives toward. If I could give Zack a higher score, I would, but the survey only allows 5 stars.
I was in earlier today and purchased a 2016 Cadillac CTS from Kellyn. Between Kellyn's polite attitude and eagerness to get us exactly what we want, our experience at Joe Van Horn was a pleasure. We will gladly be back to purchase from her in the future!
We had been looking for used truck for some time and went to Van Horn as we had found one online that seemed to fit the bill. However, it was not the truck for us, but we talked through our needs and our salesmen Austin brought up some inventory that we looked through and ended up finding a much better truck than we had originally been looking for. Thank you for the great service and getting us exactly what we were truly looking for.
Meet with service representative Jordan, very informative and professional.
Service prices are reasonable.
I'll definitely return for any adfitional service or maintenance schedules thank you .
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