New and Used 2020 Jeep Grand Cherokee for Sale in Cumming, GA

Tyler Grant could not have made buying a new car any easier! I did NOT want to go through the process of buying a new car and had put the decision on hold for 3 years - with each time I started the process being cumbersome (dealing with other dealerships) I was not encouraged to move forward. Then I met Tyler... I came in at a recommendation through JR in the service department, early on a Saturday morning and immediately felt supported by Tyler to start the buying process. I knew what I wanted and Tyler made it HIS mission to find it for me. Then we were off for the test drive... it was love... As the owner of a 2005 Jeep I was already sold on the brand - but the models have changed a bit in 13 years. Tyler explained all the changes that Jeep had gone through and I felt more informed in my decision (even though I did not pass the Jeep trivia questions...lol). From the test drive to the financing Tyler was by my side the whole way - EVEN when another client of his came in to buy his new truck (3rd one from Tyler specifically) - Tyler never made me feel like he wasn't there to help if I needed it. When all was said and done Tyler and I made a deal to meet back up on Wednesday to pickup the new ride and off I drove in my 2005 dreaming of the new features in the 2018. SURPRISE - the guys at Troncalli made it THEIR mission to get me the car 4 days early! A quick text from Tyler 5 hours later started with "do you want to come get your new car today? :-)" We jumped up, drove up to Troncalli and there she was... Did I mention they close at 6pm and Tyler stayed after to go through all the bells and whistles on my particular model... 1.5 hrs after closing and he was still the perfect person to work with. Thank you Tyler... you made me not hate the process of buying a new car... still don't like paying for one, but I would work with you again in a HEARTBEAT. Thank you JR for the referral - I owe you.

Will Jenkins was freaking awesome! He has an ability to listen to what you want & connect you with EXACTLY what you want - love my new car! I told Will what I wanted & when he brought the car around - it was just THE ONE. Love at first sight. He was really great at working with me and my husband even though we had to go back and forth between both of our jobs. He was also wonderful with my 15 year old teenage boy - who was dying to drive a 2018 Charger V8 - me, not so much thrilled about that part - he really helped appease both of us because he understands how much power is being dealt with and was really good at putting my son off and me at ease at the same time. He talked to my kid like he was (almost - thank goodness) an adult, which my son thought was really cool (of course, my son didn't sense the "almost" part). And Rex - I think I'm remembering his name right - only met him once- was pretty cool too - he was really nice & just jumped right in to help - he put my temp tag on in the pouring down rain while Will was getting my paperwork finished up for me and was just super nice! I'll probably be back in the future .....

My adventure began in early October as I entered Troncalli to meet with Tyler Grant(which I highly recommend) to order my 2019 Ram. The beginning to the end of the process was flawless. I recieved weekly updates as my truck processed through production. As the day of arrival finally came I was pleasantly surprised by a you tube video and many pictures of my truck. The business transaction and discussion with James was equally helpful and another fantastic quick way they are able to service a buyer. Throughout the process I felt like I was getting honest and great service. Do yourself a favor and visit this dealer for you next buy!

I’ll be honest, when I first walked in, the first person I dealt with was not my cup of tea, but once someone noticed my frustrations, their entire team rallied around me and my family to make sure I had a positive experience and we were completely blown away by the professionalism of their team. Just to give you some back story - I was in an accident and needed to replace my vehicle. The rental I had was a brand new Jeep and so my mind was set on just that. I went to EIGHT car lots within about 30 hours. The whole experience was exhausting. I dealt with SO many ammeters - uneducated, impersonal, and otherwise. Finally, I found almost the exact car that I had initially wanted on Car Gurus and so I drove from ITP up to Palmer. My parents followed me up and happened to blow a tire along the way. Being that it was a Sunday I was worried we’d get there too late to finalize anything same day. When I arrived, as I mentioned, there was a bit of runaround with the guy who’d originally took my call, however, James (and really the entire team) very quickly took charge of the situation. They were able to find two of the cars that fit my expectations and got them both up to the front for me to view. I had already spent my weekend test driving, so once I saw the interior packages, I had my pick of the two, took it for a lap and then sat down for negotiating. Out of every lot I went to this weekend, James brought me the BEST price I’d seen all weekend AND it was for a vehicle that had a better package than any of the others I looked at. Also, this dealership is great in the sense that their first offer is a good offer and they don’t waste your time. Once we told them what we had and could walk out comfortably with, we spent about 20 minutes finalizing everything and I walked out with a brand new car that perfectly fit my budget. They were nice enough to throw in a few other signing incentives (but I won’t share those here ��) AND James personally filled up my parents tank so that they could head back to Nashville. All of this (including financing + pictures) took about 2.5 hours total. Honestly, you cannot best that!! Again, I am beyond impressed with this team, the service, and the dealership in general. My parents plan on coming back to buy a car from this lot and I will be sending all my friends to them moving forward. HIGHLY recommend these guys!

James guided me through the process when buying my ‘16 challenger. Great experience. He actually cares about making the customer happy rather than putting money in his pocket. Easy and smooth process. Almost everything was done over the phone since i already knew what car i wanted. Went in & left the dealer with the new car in less than 1 hour.

The best place to buy a new Jeep. I have bought two here in the past three years. No reason to go anywhere else. Why pay goofy dealer fees and inflated interest rates? You don't need an advanced degree in mathematics or psychology to do business here. Real plain and simple. Honest to the core. Straight shooters. My kind of business. A real rarity in the car business these days. Save yourself both time and money. You'll be glad you did.

I purchased my Jeep here & the service levels have always been great. Everyone is professsional & is quick to help. I brought the Jeep in for an oil change (which was covered under warranty) & asked for a tire rotation which was a little pricey ($29) & to change the air filter ($50!). $50 for an air filter change is too much for a product that costs $18 and took me, someone with an average level of car exp, around 15 minutes to change it myself. Which I happily did. Main point is that I would absolutely return to purchase another vehicle here in the future but once the warranty expires y???all have to have competitive prices for me to bring the Jeep for normal maintenance service. I get it, your a dealership, but maybe some costs need to be reviewed/adjusted in order to bring in more regular maintenance customers.

From my 2007 Cummins Diesel through the 2009, 2012 (RAM Big Horn 1500s) and my current 2015 RAM Power Wagon, I have found it extremely difficult to find satisfactory Service for a Power Wagon in Fulton, DeKalb, Cobb or Gwinnett. However, Heather Kratky and Darrell Wilson have a solid Tech Crew that can work on my RAM Power Wagon unlike the dealership I purchased it. Though the Power Wagon is tricky to work on, I highly recommend Hendrick Dodge, Jeep, RAM of Duluth for great service in Metro Atlanta above the other 4 dealerships I have paid my money.

There is a recall for the rear lower control arms, which have to be ordered. Since it was going to have work done there, I decided to also have my oil changed since I was getting a warranty repair. The cost was $53.99 for my 2007 Jeep. Then they bring me a list of repairs /servicing which need to be done which totaled over $4200! Most of the work can be done by my husband and me. Going to take my Jeep and get a second opinion on the other items as the prices are crazy high, but expected from a car dealership service dept. That being said, everyone there was incredibly friendly and helpful! I recommend them over Hayes Chrysler Jeep any day!

Brandon my service guy, very good young man. He???s my go too !! Will never go to Conyers dealership again .. terrible service 🤬🤬🤬🤬 never received not one phone call !!! From sales person.

We went with our hopes up on buying a used 2016 Jeep renegade. Our salesman worked hard and got us over $5000 in rebates for us to be able to purchase brand new. We are in our 40???s and have NEVER had a brand new car. He worked so very hard for us we had credit issues and he worked a miracle and got us into our awesome 2018 Jeep renegade. Brand. Spanking. New. I just can???t say enough good things about them! We are referring everybody to Rick Hendrick CDJR and especially to our awesome salesman: Nick Singh!! Very happy and pleased with our purchase!

Long story short, we came to the lot to browse the used section and left with a 2018 SXT Blacktop Durango GT. Kneico was a sales ninja and introduced us to a vehicle that we have literally never considered. It had everything we wanted and the finance rep worked tireless to make the deal work for us. We were treated with courtesy, respect and a true ???no pressure??? approach from start to finish. Everyone involved was amazing to work with and made this an experience I will never forget. I can???t say enough about Kneico and his fun spirit. We had no intentions to purchase at that time, much less were we looking for a Dodge. This car drives like a dream, and I think we will be converts for life!!

My grand-daughter and I were traveling home from Seattle after a visit with relatives. We had left Seattle on a red-eye flight at 1 am Tuesday morning, we arrived in Atlanta around 11:30 am. I was exhausted and my feet had swollen horribly on the flight back. My friend picked us up at the Doraville Marta station in my Jeep and we headed back to her house. We didn't make it 2 miles when I turned on the air conditioning in the jeep and the electric lights started flashing, engine lost power, we coasted into a parking lot before it shut off. I was thankful to be off the road. Had no clue who to call for help. My friend found your number and when the wrecker got there I told them to take me to your dealership. Did I mention I live in Westminster, SC. Heather was amazing, she calmed me down and told me that she would do her best to get it looked at first thing in the morning. Then she called Enterprise and helped me get a car so we could get back home. Let me tell you it was a horrible horrible day and she was a blessing. It took two days before they got to it but they worked me in and found the problem and fixed it immediately. I was very thankful when I came down and picked my Jeep up on Friday morning.

Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue and fix it under warranty for zero cost. I know this is how it's *supposed* to work, but in my experience with car dealerships it usually doesn't go this smoothly. Not this time! I was very pleased with my interaction. They even detailed the car as an apology for the repair taking longer than estimated.

I was a little bit sceptical at first and I worried about getting a vehicle that I can be proud of but after working with Marque Arming he really walked me through the process and he worked very hard to ensure I walked away with a vehicle of my choice. I never expected to get brand new vehicle but I now own a 2018 Jeep Renegade and I'm happy. Thanks Marque for all your help I recommend you as a personal sales agent and I look forth to being a life long customer.

I have been wanting a Jeep since I was a teenager and I am 39 years old but within the last 2 years I have been itching for one hard. My husband and I went to a few Jeep dealers and other dealers that sold used Jeep's and we just couldn't make a deal. We noticed that new or used Jeeps were practically the same price with miles. So we decided to go new since this vehicle holds its value and its an investment type vehicle. We did our research and said we were for sure going to buy one. We were in the process of buying a house so we put the Jeep on the back burner for a couple years, well we bought our house and we are now in Lawrenceville and we decided to visit this Lawrenceville Jeep Dealer and it was the best thing we did. We drove in n a Saturday October 21, 22017 and just started walking the lot where we saw the Jeeps we liked and we were approached by Paul and he introduced himself and was very knowledgeable on the Jeep. He said things to us we already knew but that is ok because we were on the same level of knowledge BUT he was a great sales man in the aspect of how to build the vehicle and how to make a price work for us and that is what made this deal. He didn't stick us with the first price we saw and did not push us on that price either after we stated that was expensive. He was able to work with us, really feel out what it is that we really wanted and was able to put numbers together on that. We told him we wanted to think about it, he emailed us a built jeep how we wanted it and we started working on that. We ended up going back to the Dealership on Saturday October 28, one week exact later and wanted to now work out numbers and see about a trade in and all the fun stuff, hahahaha! Paul was realistic, strong with his words on the financing and was going to do everything he could to make our deal work. Well then when it did not work for us, we had an option to look at other Jeeps that had almost what I wanted but no big wheels. Just standard wheels, well, we decided that the big wheels (37in) was a little bit of a rough ride for long distance but I did test drive it and the Sahara and I fell in love with the white Sahara and it was a 24g package and the price worked. Financing was also amazing with Magdalena working her numbers. We did not feel pressured, we knew we could walk away because they did give us the option to think about it. They made the deal work for us and met us in the middle. They were really real, not corporate, didn't try to sell, just tried to help. We were in the dealership from 11am till 5:30pm. It was an all day event but they were busy so understandable. We were on a 50/50 buying situation meaning we were either getting the truck or not if the numbers did not work. They made them work. We enjoyed every part of our experience and we are very happy with our 2017 New Jeep Sahara. We look forward to continue to do business with Jeep and buy more accessories for our new Jeep.

I purchased a 2016 Dodge 1500 07/30/2016 with no haggles and was very happy with the truck, service and the new friend that I made named Scott. Momma wanted a bigger boat would have been a good title review as well but, it's my story. Anyhow, we now have a 24' foot boat and the 1500 pulled it down to Florida fine but, I just wanted a little more security on the boat ramps, rent tractors when I need them or maybe even have a camper and a boat in tow at the same time. Last week I stopped in to get my oil changed and I tracked Scott down, I told him that I wanted to upgrade too a 4x4 2500 and that it did not even need any bells and whistles. Well don't just settle for what they have on the lot when you start looking and I am really not a big fan of surfing on the internet websites. At Hayes they have a separate storage lot that had my new baby and after about two hours of marriage counseling we were back on the lake with the sharpest looking truck at the boat ramp. Thanks to Scott Webster "No Haggle, No Monkey Business" attitude. We also enjoyed Earnest Clark, it's never any fun signing the two dozen forms of paper work to give up your hard earned money. Earnest at least made it entertaining, he is a good looking young kid that deserves a little recognition as well. Don't forget, a pat on the back is only a foot away from a kick in the butt. Keep up the good work guys. Scott Fry

We made the decision to go to Hayes Dodge in Lawrenceville the night before we made our purchase for the simple fact they they had 1 vehicle (2013 Dodge Durango) that we were interested in. We contacted Hayes and were put in touch with Paul. We explained where we lived which was 2 hours away and asked Paul if he could hold the vehicle until we got there, which he understandably did considering our distance situation. Upon arrival to the dealership we were met with probably the most caring staff an owner could ask for, Paul was in a meeting but once we arrived he excused himself to help us and ensure that we were given a full and thorough walk-around with the Durango we came to see. My wife and I were short on time due to our oldest child being in school and had to make quick work of what is normally a long process, however, there is not much we could do but instead were reliant on the staff from Hayes dealership and let me tell you what, Paul didn't disappoint. Not only did Paul understand our need to get back to our area but was running around juggling multiple items at a time to ensure we were given the best deal possible. Needless to say Paul helped us walk out of Hayes dealership with not only a beautiful "new" vehicle but also a great buying experience, one that may likely prove to bring us back when we are ready to buy a brand new vehicle in a few years. Thank you to Paul and the rest of the Hayes staff for giving us VIP treatment in a timely and efficient manner. Sincerely, Daniel