Small Format Dealers can still be big on cust svc.
November 6, 2018
AJ and Joyce and Rich are great.
In the days where the mister format and million dollar face lift facility are the norm it's great to see a small
Format dealer still making customers happy. I've struggled to obtain $25,000 of service over 9 years of ownership of a 2008 Lifetime Powertrain Warranty and Lifetime Max Care service contract but my experiences at Rotolo's with AJ have been pretty good! I'm one of those consumers who does not want the crappy dealer machine car wash and would never torch the dealer on a survey that asks "was my car cleaner when I picked it up than when I dropped it off". It's irony that the dealers who offer that kind of service leave greasy hand prints and other misc dirt and debris inside the car. All I want is my Jeep fixed right the first time and th cov rage of my warranty and service contract fully exploited. Thanks for the good work guys! Next battle to fight is to get my springs replaced!