New and Used 2020 Jeep Grand Cherokee for Sale in Roseville, MI

Marty, salesman, is very professional and honest. He has held true to everything that he said he would do. I have no complaints with this dealership. If you are looking for a dependable used car, I highly recommend Marty. In today's society, this type of service is not the norm.

Having had a poor experience at another local dealership for service on my 2014 Charger R/T Blacktop, I was interested in trying Suburban based on the service reviews. I arrived about 10 minutes before operating hours on Saturday. The service bays were opened at exactly 8:00 AM and I was greeted promptly and asked what service needed to be completed. After waiting for less than two minutes for a service writer to assist me, I explained my problems with the previous service I had received from another dealership to Kevin and was reassured that everything would be completed correctly. After writing up the order, Kevin told me it would be around 60-90 minutes and where I could wait. The lounge area was neat and clean and the time went by very quickly. Within 75 minutes Kevin returned and let me know that everything was done. Pricing was very reasonable and a 20% coupon was applied without my having to ask for it. I was cashed out in less than two minutes and very pleasantly surprised to find that my car had also been washed and the windows had been cleaned (even on the inside). Overall, I was very pleased with the experience and will consider Suburban as my servicing dealership for this car and my 2016 Charger Scat Pack.

I would like to thank Mr. Bellomo for everything he expediently did for me in the transition of my leased Jeep to my new leased Charger. Having been devastated at the loss of my first Charger in 2016, I tried something new (my Jeep), but just was not in love with it. Being reclusive in nature, I do not enjoy spending long hours having to make purchases of any sort. Mr. Bellomo seemed to understand my reasoning for wanting to get back into something I loved. My car was a desideratum in feeling like "myself" again. Not only did he accomplish this with amazing accuracy, he, also, took the time to speak with my father who lives 24 hours away to reassure him that I would be taken care of. I, literally, had everything done, no surprises or let downs, in two days without ever having to spend hours at the dealership. I cannot thank him enough for giving me back something I dearly loved and have fallen in love all over again. It is not often that people in the customer service industry are understanding, empathetic and sympathetic enough to tailor a person's needs accordingly. I love my new Charger so much, I will be purchasing it when my lease is up. Thank you, Mr. Bellomo. I am in no way a materialistic person, but this meant more to me and my family, just to see me happy again. I, certainly, hope you get the recognition you deserve!

Had a great experience leasing a 2018 Dodge Journey, Tim Brown my salesman was amazing from start to finish. Tim has a great personality and is very easy to talk to, he aims to please and made sure all my questions were answered. He got me a great deal on this Journey and made sure I got every feature I asked for. Although I had to make a trip to the service department shortly after for a minor defect in the car, I am still pleased. Kyler Livingston in the service department made brininging my journey back in very easy. Kyler was very helpful and informative on what to expect throughout the process. Suburban Chrysler Jeep Dodge Ram has a great team from the sales department to the service center. I am so glad I chose this dealership.

My husband and I purchased a 2018 Jeep Compass from Max Dombeck. He went above and beyond to ensure we had the best experience. This is by far the best customer service I have ever seen. In the past, I never had the dealership or salesman follow up with me to see how I like the new car. Max has followed up with up with us to make sure we are happy with the Jeep. I highly recommend this dealership and Max Dombeck! When it is time for my next vehicle I will definitely purchase it here!

My previous salesman at Honda totally disregarded my yearly mileage needs and told me I???d be ???just fine??? with 12k miles. After listening to him, I found myself with a year left on my lease and almost to my mileage limit. Tim found a way to buy my vehicle outright from the bank and got me out of my lease without mileage fees and into my new 2019 Jeep Cherokee Limited and I love it! Better yet, he kept my payment the same, got me more miles per year (15k) and got the protections that I wanted. He truly went above and beyond to get me out of my tough situation and into an awesome new Jeep!

They. work with you to get what you like ,very relaxing no pressure buying ,they made sure I am completely satisfied with the vehicle and took time to explain how certain features work.

Thank you, Northland Chrysler Dodge Jeep for the excellent costumer service.

Brought my sprinter van to get the radiator replaced on 10/25/16. did not drive much since (3500 miles) and today I open the hood because of a noise and saw the front grill was broken and held by a zip tie and the clamp of the turbo hose was tight so hard that it ripped the hose. They were the last people to work on it and they never told me about it. Not happy at all and of course they won't do anything about it. This is what i thought. The service manager Shawn Leline contacted me by phone and with no question ask, he reimburse me for the turbo hose and bought a brand new grille for my van. He was very courteous and kept his words to the end. This turned out to be a great experience and proof that there is stiff few people who keep their words. Awesome job. Thank you

I have been looking for a new Jeep Salesperson for over a year --- after a 29 year relationship with my family we sadly lost our salesman last year. I have visited multiple dealerships and dealt with countless people only to leave in complete disappointment. From the moment I walked into Suburban Farmington, I had a good feeling. Cher is amazing! I have to be honest and say -- as a woman, I do not normally enjoy women sales people (c'mon girls don't always get along, let's be honest). Cher was friendly, knowledgable and laid back. There was no high pressure sales and she was willing to get what I wanted. I was in search of a 2015 black Grand Cherokee Altitude edition, which is a rare vehicle. She was confident they could get one with no issues and she was right. After discussing price, they were unwilling to move enough for me so i left the dealership. This is when I got a call from Rob Love, who asked what he could do to help me get the vehicle I wanted. We worked on price and financing for several days --- Rob was patient and knowledgable and never lost his cool with me even though I can say honestly I'm pretty demanding. I met him in person when I went to pick up my car and he was great. I also met Brad Marshall when I picked up my vehicle. I am a Leader Dog for the Blind Puppy Raiser and my 6 month old 60 lb yellow lab was not only under his desk but sprawled out in his office and Brad was nothing but accommodating to both of us. He sold me on a lifetime warranty and the tire and rims warranty for 5 years and the price and benefits was awesome. Great experience --- and while it took a few days Suburban got me exactly what I wanted at a price and financing that made sense and worked for me. I couldn't ask for anything better and they gain me as a customer for life as long as Cher is there!!

Came in for a recall update, an oil change and a non-functioning Cruise Control/Adaptive Speed Control issue for my 2012 Grand Cherokee Overland Summit that I purchased used w/addition purchased warranty, from Shuman in late Spring this year. During the oil change, a fluid leak was discovered in the steering rack. The CC/ASC module was found to be faulty as well. The rack and the module repairs were $4000.00. Upon inspection by warranty specialists, the rack and module were replaced free of charge. Thank you Jesus! Eric Ekland, the Shuman Technician who made all repairs, spoke with me per my request at the conclusion of the job and thoroughly went over all the work that he had performed. I have worked in the Automotive field since a young teenager (now 59). I currently work in Automotive R&D but worked previously for many years as a mechanic. One of the hardest things for me to do is to turn my vehicle over to another set of hands to address issue that I could usually take care of myself. I am a technical perfectionist and a bit of a dealership skeptic The Rack replacement is a big job requiring substantial disassembly to the front suspension and drive-train cradle to facilitate access. There is a lot of things that need to back together correctly for a successful repair outcome. After Speaking with Erik, I am confident that he possesses all the necessary talents and customer service attributes for providing me with peace of mind that my vehicle was repaired correctly. I requested to Erik that he be the only technician to work on my vehicle for any future repairs at Shuman. The best thing about Shuman Dodge Jeep Ram for me is the emphasis they place on relationship building. From Mr. Shuman, Mr. Zeigler, the Service Staff all the way to the lady who answers the phone, they all have been wonderful and helpful; this is why I come back. Lastly: A few words about a young man named Hunter. Hunter is a teenage Apprentice Technician and Porter/Shuttle Driver at Shuman. Hunter reminds me much of my youthful self years ago when I wore the moniker of "Gearhead" proudly. While being shuttled by Hunter we talked at length about cars, growing up young today, original Hemi Cuda's vs. Hellcats, to name just a few. Hunter embodies having the greatest internal gifts (sorely missing in todays youth) needed to carry him into an automotive career (or any career for that matter); interest, initiative, excitement and enthusiasm. Somebody get that boy a Mentor and train him well! Thank you Shuman Matthew Lindauer

Schedules service time to bring in my Pacifica for recalls. Scheduled time was 10:30 am Brought my vehicle in at the scheduled time. Was told it would take approx. 1-1/2 hours. Was pleasantly surprised that it only took 40 min. 👍 All service personnel were very courteous Also purchased an extended warranty

I went into Shuman Chrysler in Walled Lake to see what I could do about getting out of my truck lease early and into a new truck. ? I had the pleasure of working with Mike Yezak in the sales department. Mike listened to me explain where I was with my lease situation (going over my mileage with 6 months to go on lease) and what I needed both in my new lease and in my new truck. ? I love these RAM 1500 trucks, they are fantastic. This is my third one. I told Mike what I wanted in my new truck and that I intended to keep it forever (Delmonico Red, Bench Seat, Hooks, Skid plates, V-6 engine, 3:21 ratio...) After searching every dealer in 500 miles they found one, in Ohio. This just wouldn't work because that dealer wouldn't give it up! This truck was a Unicorn, nobody could find one available, anywhere. I know because I visited 2 other dealers and was told that truck was impossible to find I would have to order a new one when that was available. ? I really needed to lock in a great deal that was being offered by Ally (great financing company BTW) and I asked Mike to keep looking and lo and behold he found that the factory was building a couple that were extremely similar to what I wanted so he arranged to get one for me. I even put my name on it. The big difference was that these came with a few extra options I hadn't been interested in but also a couple I was interested in (bed liner and cover).? ? Mike found my truck and then... the factory lost it. The delivery estimate day came and went, no truck. Mike was personally upset for me and pursued this very energetically. He made calls and kept in communication with me every step of the way. The factory really seemed like they had lost it. They kept saying "It should be there by now" and of course we agreed, but it wasn't. ? I was hitting a crunch time because I was going on a long planned and paid for vacation that I had been counting on having my new truck for and I was getting concerned about being able to go. Enter Chris Brough, the new car Sales Manager at Shuman. Mike had already alerted Chris to this rather unusual situation with the factory and Chris stepped up knowing that I was heading for a long drive to the UP, he took it up the chain to Mr. Shuman who personally approved what Chris wanted to do for me and my family (it was a 1500 mile trip) and they gave me a RAM 1500 to use while we waited for mine to show up. ? When I returned my new truck was at the dealership but it wasn't quite what I had expected there was an option missing. I told Chris and Mike what my concern was and Chris said "If that's all I have to do to get you what you need and make you happy, consider it done". ? Chris (on the spot) arranged for the parts to be delivered, in my name and introduced me to Mike Weinstein the Service Manager and he explained the story to Mike W, who clearly, was personally interested in getting me taken care of. I dealt with Mike W in arranging a loaner for the day which was totally pain free and and I am completely happy with the finished truck. ? From the Service Dept (Mike Weinstein) to Sales (Mike Yezak) to the Management (Chris Brough) heck all the way to the owner himself, they took a personal stake in this customer, my family and my concerns and they blew way past all normal expectations and handled a bizarre Assembly Plant issue, made it there own and made me a customer for life. ? Mike, Mike, Chris and Mr. Shuman -- Thank you, very much! ? Chad Keiser

I was so please today with the service on my jeep Cherokee ,Chris Graham told me exactly what he was going to do and that???s exactly how it happened in a timely fashion! So happy with this dealership and especially the service department, ... Thank You Chris 😁

Made a call Friday evening stopped by Saturday confirmed the vehicle I was searching for was available and due to the honesty, efficiency and professionalism of Everyone I came into contact with at: Dick Scott Dodge Jeep Ram 684 Ann Arbor Rd Plymouth, MI 48170 I spent a total of approximately 30-45 minutes to complete all necessary paper work for a lease. The following Monday Morning the vehicle was detailed and had Big Red Bow on the hood when we arrived. It was evident that no time was wasted for anyone and they had gone beyond what I had expected to accommodate this sale. We will be returning again and again... Thank you Respectfully, G