My First Great Experience at a Car Dealership
December 3, 2018
I am normally someone who DREADS dealing with car dealerships, bordering on HATES dealing with them. I am a very thrifty (cheap) shopper and I approach large purchases with a lot of research and thought. The day before I visited Gastonia Chrysler Dodge Jeep RAM, I visited a dealership closer to home and wanted to think over my options and I did not feel comfortable with one aspect of my test drive. While reviewing my options, early (around 7am) the next morning, I came across a vehicle that I was very interested in. I did online chat to verify the vehicle???s availability and was surprisingly connected to Gerald (my future salesman), well before opening time on a holiday weekend and Sunday morning. He verified the vehicle???s availability and answered my basic questions and gave me his contact information, so I felt confident bypassing the dealerships in my area to travel to Gastonia. Gerald explained options on the vehicle very thoroughly before, during and after the test drive (an experience I did not have the day before). He explained what could have caused the issue I experienced during my test drive at the previous dealership and I did not encounter the same issue during this test drive (which showed me that the dealership itself was dedicated to their customers). Gerald apparently had other customer???s, but it was some time before I realized that because of his personal attention to all his customers. I never felt pressured to come in to test drive or during my purchase. He did not offer any unwanted upselling (which would set off my ???It???s time to leave??? mindset???did I mention I???m a difficult customer). I am not sure if he is just great at reading his customer (which I think is lacking in a lot of sales people) or he treats everyone this way, but if all sales people were like Gerald, I believe car salesmen would not have the reputation of being overly aggressive. Gerald listened to me as a customer and I am thankful for the experience I had with Gerald and Gastonia Chrysler Dodge Jeep RAM. The finance manager, James McElroy was also great when handling the paperwork. He had everything prepared and explained the paperwork without taking too much time. He was friendly and organized. As stated previously, I do not like upselling. James discussed the extended warranty and gap protection and normally I would have declined, but thanks to his thorough explanation and the benefits of the warranty, I did purchase. I waited a week to post my review to ensure I had no doubts or regrets about my decisions???and I do not. The dealership overall was great. The bathrooms were very clean. There were plenty of snacks to appease a relative that came with me and my son. I noticed if we stepped outside to talk or take a phone call, we did not have anyone running out looking for us (like the previous day???s experience, when we walked out to look at the other car models and felt like we were being watched as we turned back to the building and saw four employees looking at us through the dealership windows). I was given a higher trade in amount than I was offered at the other dealership, without me even discussing that I expected more than my previous offer. I felt that I was being offered a fair amount (which was aligned with what I saw online from the Kelly Blue Book estimate). I love my new Jeep and I am proud to now be part of the Jeep family. I realize this is a long review, but I wanted to fully detail the ???Apples to Apples??? comparison of my experience at two Jeep dealerships and how much I absolutely ENJOYED my new car purchase.