Test drove the CHR and fell in love instantly. Best experience overall from beginning to end. This was my first time driving a Toyota. So happy we made this our first stop. Would highly recommend North Park Toyota!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Service agent and experience at dealership was TOP NOTCH!
by LCWilson2016 from DealerRater.com
September 10, 2017
I didn't buy my truck here because I found it at another dealer that had it in the color I wanted but I get it serviced here because it is close to home. I have been twice and the people and the service are excellent and hassle free. Not one negative! My service agent, Alberto was MORE than competent and took care to get my truck service quickly and even replace my battery without questions. I will be back next time and I will buy from here next time also.
customer service is not good . left in the blank. no communication. 2 hrs for oil change. walked around and just looked around. a manager giving an interview and gave my wife and I a bad look cause our neace was playing. Guess that was a bad thing on us.
Still in the process, and the salesman is okay, but their email communications are jacked. The day after taking a test drive I receive an email asking when I want to take a test drive. An email supposedly from my salesman lists a cell number to another salesman. A young sales manager calls me on my cell asking when I want to come by and see the car...a few days after I've come by and seen the car. Spooky.
Joseph listened to everything I was looking for, only showed me what I was interested in. Unfortunately my van wasn't ready and wont be for a day or 2 and my trade in wasn't running but they let us use a loaner! Im very happy with my experience and will go back
I'm writing this review for everyone to view and recognize the exceptional experience I had purchasing my second vehicle. I went from a BMW 3 series that was giving me constant issues to a 2015 Buick Encore. Dan Turk has been the most generous understanding salesmen, even with my trade in. He provided the best customer service a fearful car buying customer could come across in such a competative industry. There certainly need to be more salesmen like him and will care for you after you drive that large purchase off the lot. Thank you Dan, now a friend and forever a customer!
They???ve done an outstanding job on my Jeep. Had multiple problems with the vapor system and the radio. Was given a 19 Ram 1500 as a loaner, now my adult son wants to get one of these. I had a 14 and it was a fine excep for the radio. Went through 4 in the two years I had it. My Jeep, however, I???m on my second radio. Still awaiting (2 mos) the return of the CD that wouldn???t come out. New radio working well, so far. Only took 3 trips to get the vapor system fixed. All the office personnel were excellent in handling all the problems. Two thumbs up! The only negative is still waiting for my daughters CD to be returned.
They even checked and filled up my tires since I was going on a trip the next day.
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