Finally, Honest Service at a Dealership
November 6, 2018
I am a skeptical person & very leery of mechanics in general and dealership mechanics in particular. I brought my 2007 Jeep Liberty for service, after an independent mechanic at a local shop did some work on the car. The check engine light was on, and the codes read a misfire, among other things. It also needed the 70,000 mile maintenance. Bottom line is that the engine misfire was a serious problem, due to an overheating of the car, which would cost thousands. However, the service department realized this only after I had approved a tune-up (for $250) and transmission pan/fluid maintenance (also $250). Knowing that I would not have done the work if I knew the misfire was so serious, the dealership absorbed the cost of the tune-up. The people there were extremely knowledgeable and nice. In particular, Ray Calamia, my service advisor, was fantastic, as were Mike Jozwiak, the Service Director, and Doug Adams, the Customer Relations Specialist. Overall, this dealership's service department won my business forever, even though I generally do not like dealership service departments. They are honest, good, and fair -- what more would you want?