It couldn't possibly have been a more pleasurable experience
November 5, 2018
I destroyed my '09 F-150 in a collision on Friday evening 10/14, and not being able to be without a truck, I spent the next morning online reviewing the inventories of the 4 area Ford dealers. Kindle was the only one which had in stock the exact truck I wanted, so by mid-afternoon I had decided to take a nice 70ish autumn Saturday ride down on 2 wheels to take a look at it. I was acknowledged by several sales dept staff as I walked around the lot, and was told to ask if I wanted help with anything, or had any questions; I was thinking, this is MY KIND OF PLACE! What a pleasure to be able to walk around the lot and look at the truck inventory by myself WITHOUT being descended upon from 6 different directions by high-pressure salespeople tripping over each other to assume that they should tell ME what I wanted, as I've experienced at other dealerships over the past 45 years. When I was satisfied that the truck that I had seen in their online inventory, and now up close on their lot, was the truck I wanted, I walked into the sales office/showroom and was greeted by Denise Kennedy-Watson, who sat me down and attentively and empathetically listened to my story and got the paperwork started in a fashion that only can be described as familial. She went above and beyond what I would expect a salesperson to do in order to get me a final price and financing deal that I can live with as a retired senior citizen on a fixed income; and she did it with the speed and efficiency of an extremely competent professional which gave me peace of mind that everything was right. She didn't try to sell me any add-ons that I didn't want, like I've experienced at other dealerships, just explained their availability to me and allowed me to decide; she gave me references to providers of optional equipment in which I expressed an interest in adding at a later date after I took possession of the truck, and even helped me download the Ford Pass APP to me Smart phone. Since it was then 5:30 on a Saturday, I decided to take possession on Monday; when I arrived to sign all the final paperwork on Monday, my wife and I were introduced by Denise to Scott Brown, who deftly guided us through the actual purchase and received our down payment. During the process I had mentioned to both Denise and Scott the fact that I had purchased my very first motor vehicle from the Kindle dealership back in 1971, but had moved north after that and bought from other dealers since then solely due to geography and time constraints. It's great to be back home!