Second to none!
November 6, 2018
Personally, my experience with Apple Ford of Red Lion was excellent! I was searching for a high end F-150 Raptor. A majority of the MD dealerships were selling this truck for anywhere from $2500 to $10000 over MSRP. I understand these these units are more rare than your traditional F-150, but I find that taking advantage of customers due to their rarity was appalling. After an exhaustive search in MD, and listening to all the double talk regarding allocation, financing and other sales tactics to hide the additional fees, I expanding my search in PA. I found the exact truck I had been searching for at Apple Ford of Red Lion. I emailed them to see if they too charged over sticker...Craig responded the following day that they did not. I asked if they could email me a sales breakdown including all the taxes and fees. Damien was happy to promptly provide that. I was told by other dealers in MD that they preferred not to give copies of invoices in case I took them to other dealerships in an attempt to shop for better pricing. I feel if their prices were competitive, then why should it be an issue? Damien's quote was clear, fair and better than anything I was quoted previously. I was now handed off to Chase, who closed the deal. He did a thorough demo of the truck, and gave me my second Raptor test drive in three weeks. Now to the trade in...a 2006 Nissan Xterra 4x4. A dealer in Glen Burnie, MD insulted me with an offer of $2000, a double freight charge and non-competive financing rate despite my 807 credit rating. Although I came with my own financing, Apple Ford matched my current APR and gave me $5000 trade on my Xterra! Due to my work schedule and the hour drive, I wasn't able to get to the dealership until 7:30pm. The deal didn't finish up until about 10pm, but at no time did I feel rushed or pressured in any way. I was only sold two additional products...an extended warranty and an interior/exterior protection package. Both were reasonably priced and provide great peace of mind. Jackie in finance, expedited the paperwork and sent me on my way. It was by far, hands down, the best car buying experience of my life.