Salesman Dion alcantara was more than helpful,he was very patient ,it wasn't until I went into the finance person Carlos that everything changed.i purchased the road hazard and some stupid program called dot.three days later tried to cancel both I could only cancel road hazard but I won't get credit till lease runs out.is that Fu or what.the other I was told x Carlos I couldn't cancel when the contract gives you thirty days to cancel.at this point I am thinking of cancelling the theft system also.i am so upset over this experience.and to top it all I have to worry about not having a spare.how stupid is that?
Dave is always friendly and welcoming. Mr. Campbell is amazing and so helpful. So happy that Bjion came back, he goes above and beyond when it comes to customer service and deserves acknowledgement for it.
Quinn helped our family throughout this process, he communicated throughout the entire day. We felt that he was knowledgeable and on the ball. Great product, great company and great staff. Ask for Quinn, you won't be disappointed!
Buying a car is not always the best experience. However Quinn at Rick Case Kia made the experience seamless. Quinn showed us a few cars and we decided on a Kia Sportage.. We never felt rushed and he was very knowledgeable about the small suv and we felt like we got a great deal! Thank you for changing our minds about the car buying experience!
I visited Rick Case Acura because I was looking to lease a 2018 RDX. My salesperson was Kimberly and she exceeded my expectations in her knowledge and willingness to deliver great customer service. She provided a proper presentation that allowed me to understand the vehicle's features. I decided to do the lease and then comes the hard part for me and that is the negotiation. Kimberly and the Sales Manager were great to work with and assisted me in getting a good deal. I picked up my RDX the next day and the process was smooth. I was introduced to my service contact person, the service manager, and the cashier. I could not have been more pleased with the entire process
This dealership worked with me. They took what I had and helped me grab an affordable car off the lot. I highly recommend this dealership. As soon as you get to the door, they welcome you with a big smile and service you as best they can. They basically become a family to you, as they did to me!
easy to set appointment, and great service as usual
by danielmc from DealerRater.com
December 5, 2018
It's very easy to set the appointments using their website, and they usually have a lot of convenient options. The service is consistently great, starting with the reception and the quality of the work done on the car
First time purchasing a vehicle at this location and it won’t be my last. The sale person Carol was very knowledgeable and helpful. She made the whole purchasing experience pleasurable. If anyone’s looking to purchase a car at this location ask for Carol Gil you won’t regret it
I came to this Kia for services and Danilo offered to see if he can get me into a vehicle And sure enough he did he went above and beyond my expecations to get me in a car that was affordable and Be a happy car owner. He was a great salesman and everybody else who was involved to help finalize my deal Alex my insurance specialist Sean my financial specialist was great . I thank him a lot and the manager was a great come in as well they took an experience to another level and I can???t thank them enough . Very happy and satisfied with the car I have .
Realmente el vendedor que me atendió a mí esposa y a mí, fue muy frontal y nos brindó una gran seguridad, Que eso realmente no es fácil de obtener hoy en día en los dealers. Nuestro vendedor que batalló y nos brindó toda la información fue JUAN!
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