Mercedes-Benz for Sale in East Petersburg, PA

I was interested in a car at LCM. When I got there Barry gave me the key and a plate. I asked him to figure out the total while I was test driving. When I came back I liked the car and the price, so I bought it. Couldn't have been easier.

A very attentive dealership with a true salon mentality.

I have no incentive to write a negative or positive review. I had a very positive experience at a car dealer (yeah, I know a car dealer) and want to share it. This is extremely long winded, however I could have greatly expanded on things. My wife and I drove a 2004 Honda Pilot with high mileage. I say this fact as car dealerships seem to form a quick opinion of you based on current vehicle. We don't dress to impress, which seems to further judgement in stores and car dealerships. The search: We have been to a large majority of the Mercedes and BMW dealerships within 100 miles of our zip code. Virtually all of them seemed to feel we were tire kickers. In many cases, sales people would be out on the lot when we were there and ignore us. We found that dealerships close early on Sat and closed on Sun, thus we could look at cars without the brush-off. During these weekend trips we narrowed our list to the MB GLS550 and GLE550e. We timed it incorrectly on a Sat and ended-up arriving at MB of Lancaster while they were open. We walked through the showroom using a back door to avoid what we expected to be typical sales reps. We were not approached until on our way to the front exit. I was lagging behind but my wife was approached by a rep asking if he could help us. That's when we met Curt Brown. In our conv with Curt, he walked with us while we talked cars and his background. It felt like a 'real' conversation and that he actually took us seriously. We left the dealership in our old Pilot after talking to Curt and him providing a GLS brochure. Jump ahead to the next Fri and I emailed Curt to tell him we actually wanted to get together and talk specifics of our desired build. This was my first brand new vehicle, it was going to be exactly as I wanted. We got together that evening at the dealership where Curt arranged for a GLS550 to be ready for a test drive and discussion. We walked through what I wanted, we discussed whether some of the numerous options I had in mind were truly needed given MB engineering. Curt asked good questions and provided good feedback. Then came the final price conversation. Like most people, I had researched various pricing sites, forums and read dealership reviews. I had an idea of what I was expecting to pay for this heavily optioned car. In my email to Curt earlier in the day, I had stated I don't like the whole dickering and negotiating process. After we had discussed the general vehicle and options pricing, I of course asked, "OK, that's great, what's my price?" Curt got out his calc, worked all the numbers and turned it around to show me the price, it was lower than I had expected. This obviously won me on price, but there's more to it than the car price, all was clearly identified on the sale form and no ridiculous dealer fees to be found. With the build we wanted, it req ordering vs. buying off the lot. Curt gave me a realistic date to expect delivery, and actually beat it by a couple weeks. He has consistently responded to any and all emails immediately. I had some pretty specific requests regarding how the car was prepped and processed for delivery, which Curt followed to the letter. We were late for our pick-up appt. Curt was engaged with a customer at his desk, however he recognized us immediately and offered us the keys to our new vehicle as we had requested it remain locked while on the showroom floor. We hadn't been to the dealership in two months since ordering so I was impressed he remembered our faces. From top down at MB of Lancaster, everyone we have encountered has been down to earth normal people. There's not the typical pressure I expected nor the snootiness that we have experienced at every other MB and BMW dealership. Bottom line, I felt that I was treated as a person, as was my wife, and that we got an extremely fair price. Curt is always there for any questions that we may have, including after the delivery. James

When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.

After my car was totaled during a snow storm, I was undecided on how I was going to replace it. I searched for several days and was leaning toward a certain option, when I happened to find the exact make and model of car that I wrecked at Warwick Autopark, but one model year newer and with 30,000 fewer miles than my old car. They were quick to respond to my inquiry and very fair with their price so the same day I test drove it, I was able to sign the paperwork and put it in my garage. When we are ready to replace my wife's car, I know where we will start our search.

I'm thrilled with the Jeep I bought from Synergy. I've already recommended them to friends. There was no pressure to buy, no pushy salesmen, just genuine customer service:)

Working with Huber’s was incredibly easy, and well worth the 5-hour drive. They went above and beyond and more than you’d ever expect from a used car dealer to make the Q7 we’d been looking for absolutely perfect and in tip-top condition. Eric was incredible, making sure everything on the vehicle was just right and that all the paperwork was ready to go when we got there to pick it up. We look forward to working with him/them again when the time comes to buy another car.

Best service experience ever and I worked in the auto industry for years so I know what's good. First rate from scheduling my appointment until J left the facility. Thanks

They were easy people to talk to. Willing to answer all your questions to the best of there ability. Fair on there prices and had quality vehicles to choose from.

My shopping experience was outstanding. Everyone is extremely friendly and Neal is an outstanding sales person. Dealership is very clean and everyone is willing to go out of their way to give you an experience to remember.

I found a used vehicle online at Tom Masano’s Mercedes Dealership. I filled out an online inquiry form and was met with a quick response from Tom Grim, their online sales representative. I set up an appointment the next day which was a Saturday. The next day I went to the dealership at 10:30. By 3:30, I was driving home with the vehicle that I had come to see. I was given a very fair trade-in value on my vehicle to match the reasonable sticker price. My experience was pleasant and smooth.

I just purchased a CPO Mercedes and cannot say enough about the staff! Terrific service and professionalism. Lori makes the whole process seamless, and Marc is a real guru when it comes to explaining all the gadgets. Will definitely purchase my next car from them.

We can't say enough praises about our car shopping experience with this dealership. A great team that was both responsive and helpful throughout the process. It was a newly listed pre-owned vehicle that didn't have pictures online...they quickly responded with photos and we set up a test drive. A special thanks to Luis Alicea, our salesman..He helped us purchase a safe, clean, and quality car at a great price for our growing family. We love our "new to us" Acura MDX. We drove up from Maryland and we will be returning for our next pre-owned purchase. Thanks, again.

I have leased /purchased several cars from Tom Masano inc. and will continue to do so. Neal Fleischood in sales is the consummate professional.

Excellent all around. Neal Fleishood, Sales Manager, did an excellent job and I'd highly recommend him to all my friends.

I was so excited to buy my first Mercedes! Lori Kleeman showed me all my options and made the shopping experience so much fun. When I'm in the market for my next Mercedes-Benz I'm going back to her.

Purchased our car from Lorie Kleeman. She was so friendly and had such a great positive attitude. She knew exactly what I wanted for my first Mercedes purchase and made it happen! She didn't stop until we were signing the paperwork! We absolutely adored her and will go back again when it's time!!!

If you are looking for a stress free buying experience ask for lorie Kleeman at Tom Masano Mercedes Benz. Very knowledgeable about product and services offered by Mercedes. This is my second purchase from Tom Masano Mercedes Benz first was R class second GL.