When we walked into the showroom we were greeted By Devin in a very respectful manner. He has outstanding customer service, knows his product and did not put any pressure on us. He made us feel welcome and worked very had to get us what we wanted and make sure we were happy. If you want to work with someone that listens and understands what you want, Devin is your man. Been buying cars for over 50 years, best salesperson I ever met. Go see him and you will have a wonderful experience.
What an amazing experience from start to finish, and I wasn't even buying new. I found the Audi A6 of my dreams, and I couldn't be happier. Rob Howry took great care of us, and was a consummate professional from start to finish, and a great guy. Everyone I dealt with was top-notch. I would definitely buy from Faulkner BMW of Lancaster again.
I recently purchased a used vehicle from Faulkner BMW, excellent condition and minimally used 528xi. The entire experience was seamless, from my initial contact with the Internet team through the finalization and delivery of my car. I initially worked with John who worked with me to schedule an appointment with my salesman, Tommie Black who was very professional and honest. This is my 3rd BMW, and I’ve worked with a more local dealership on the 1st two but my experience at BMW of Lancaster has been by far the most impressive. Very comfortable, no pressure, and beyond accommodating. Highly recommend this dealership!
Looking to add a new to me / leased vehicle. Even though we did not find exactly what I was looking for at this dealership the salesperson was extremely polite and knowledgeable of the vehicles I was looking at test driving.
Salesman John Hoxworth and finance person Ryan Sigel were polite, friendly, knowledgeable and professional in every respect. Received fair offer for my trade in. The used car that I purchased was impeccably detailed and clean. John and Brett thoroughly explained to me the features of my new car. I never felt pressured during the process. When they move in to their renovated facilities in a few weeks I'm sure that the new facilities will be 5-star. I drove up to Faulkner from MD to buy this car, and they made the out-of-state purchase (title work, taxes, etc) painless for me.
We were "car sighting" and we wanted to check out the KIA. I was not 100% for a KIA buy my husband said there are a lot on the road, it has a 100,000 mile warranty, and right now we can get 125% of value of our existing vehicle. Great day and great people, drove home in a new 2018 KIA Sportage. I feel good in it. Wish it got little better mpg, but I'll live!!!
After researching several vehicles, and getting feed back from friends and family, I decided on a Kia. Several people and family members, all have had Kia's, and highly recommended them. Jason made it happen.
Fantastic dealer, great experience buying our 2019 Range Rover, Eric is awesome. Thanks Garret for your kindness we felt valued as a customer.Love the pickup and delivery you offer when buying from your dealership.
I was lucky to have gotten a Great Salespeson Eric
by I'm now part of the Rover family from Ephrata PA
February 24, 2016
I contacted dealership on a Sunday via email after researching the Discovery Sport and Eric Lucas reached out to me immediately. We set up an appotiment the next day, saw the car we liked and was given thorough details of the car, The finance mgr Jonathan came out to help with the numbers, worked on our application with the bank and BOOM got us approved with the best rate & comfortable monthly payment. We were also impressed with the service maintenance they offer, which is picking up your vehicle where ever it is up to 250 miles, they bring you a loaner and not just any loaner but another brand new Land Rover. When they are done they bring it back to you. I can't be more happy and satisfied to have dealt with Eric & Jonathan. If considering leasing a Land Rover, you better hurry because they are running specials right now through 3/31/16. This dealership put an end to my car shopping haggles with every other dealership, they even beat BMW as I was about to sign off on a new BMW X1 and can't be any happier than my new LR Discovery, You guys were the best.
I highly recommend Piazza Mitsubishi. I was originally looking for a used car and decided to look at the new cars. This is my first new car purchase so I was really nervous at first but my salesman made me very comfortable an did not pressure me.
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