Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys Review
What Can I Say
by RyanJAllison from DealerRater.com
November 6, 2018
4.2 (2387 reviews)
"You have a problem." These were the words I heard on the phone prior to walking into the dealership doors at Russell Westbrook Chrysler Dodge Jeep Ram. That person who told me that was my own Mother. This was potentially my fourth car purchase in less than 14 months. So ya I have a problem, so what?!?! I went to another dealer this past weekend, for the same vehicle, 2017 Ram Rebel Black on Black with Alpine Sound system. That dealership had me in their showroom for 4.5 hours and to no avail, no deal. Not their fault a complication with my setup. I live in L.A. and didn't want to drive back to another county to grab the car. Traffic in LA is bad. So I figured I'd try to give these guys owned by the Famous Basketball player a shot. I walk-in after setting an appointment. Told them my price and Amir kept it real and told me that he would make the deal happen for me. Four (4) minutes later BOOM! We shook. Even after some things came up with the financing and an address switch, the process with easy smooth and stress free. EVERYONE that wants to buy a MOPAR product needs to come here. Don't bother elsewhere. These guys are fantastic. All of them. Mirna in Finance was especially patient and great to speak to during our time together. Sergio was easy to work with, and extremely informed walking me through all of the great features on the car. And Amir...what can I say. He and I will do lunch in the future. At least one or twice a year. I can feel it. Thanks All for the Assistance. Hoping that new 2018 Wrangler is great so I can come work with you all again. - B
I would like to let everyone know about Service Advisor Tony Di Salvo at Chapman BMW. This guy is the most responsive guy I've ever had the pleasure of dealing with where my 2011 335i is concerned. I'll give you just one of many examples of Tony's excellent work ethic. My wife and I were in Chandler AZ and had just seen a movie. When we came out to the car it was about 110 degrees and my car had been baking in the sun for three hours (btw, my car is jet black). I activated the "summer convenience" feature of the key fob that opens all the windows and sunroof to let the heat out. Everything worked perfectly until I closed the windows. The right rear window made a sound like breaking glass with a loud snap and would not close. I immediately called Tony at Chapman BMW and left a message and noticed it was 3:47PM. After completing my call I headed straight for the dealership. About 12 minutes later my phone rang and it was Tony telling me to bring the car in...at this point, I was a mere 5 minutes away. The really cool part was that I was there five minutes later and when I pulled into the garage area my name was already on the marquis above the driveway, and my loaner car was already there running. Tony took my wife and I into his office...his very air-conditioned 72 degree office...and had me sign a work order and then we got into the 430i he loaned us, and we were home ten minutes later. Around 2pm the next day my car was done and waiting in the driveway all washed and waxed...they even used tire shine. It was awesome. Anytime I have had a problem with my car, Tony has diagnosed it correctly and fixed it correctly and been very straightforward about the costs. I have NEVER had to take it back to have a repair repeated. Thanks Tony!!
This was the second Dealership I visited. The first one not only didn't fix it, but had a hard time getting home. Larry Miller dealership not only fixed it, but I had a rental car in under 10 min, The Jeep came back to me fixed, washed and interior cleaned. Plus I had left many valuables, fuzz buster, rolls of coins, auto code reader, hydraulic drill for the wench air compressor and the ion battery charger, all were there, Talk about trust! Many Thanks to all! The problem was ESC and engine warning light going on and cruse control and accelerator going off. No small issue.
My husband and I recently purchased a previously owned 328i in the Bay Area from one of the BMW dealerships. We decided to move service to Stevens Creek BMW due to in adequate service at another dealership. I was lucky enough to get helped by Ricardo who is amazing. He went above and beyond evaluating and determining the exact status of this car we recently purchased. Through his attention to detail and just overall high level of customer service, he discovered a few repair issues that were over looked prior to purchase. He worked extensively with our extended coverage we purchased to have an inspector come to location and approve the repairs to be done. We are really grateful and now feel we safe and that our carnis in great running condition. Especially since our son will be driving it a lot as well. I’ recommend Ricardo and Stevens Creek BMW any day of the week!
Just bought my second car from this place, great experience. My parents bought there cars here when I was little and now I am. Friendly staff and they always are willing to take the time when I come in for service or sales. When you go ask for Ark, he has been there for at least 12 years. Willing to go the extra step.
Crystal S.
Excellent car, great price, and superb dealership.
by David W. from Grants Pass, Oregon
November 6, 2018
4.8 (71 reviews)
This buying experience was by far the best out of the 8 previous times that we have ever bought a vehicle from a dealership. Phil and Dan at Salmon Quality Motors were completely honest with us and some of the most GENUINE people that my family and I have ever had the pleasure of doing business with. No pretentious behavior, no nonsense and especially no deception on their part. In addition, this type of high quality business practice is a direct representation and tribute to Dave the owner of this dealership, who was polite, genuine, considerate and a pleasure to speak with when discussing the purchase of our vehicle from them. Thank you Salmon Quality motors, because you are one of the best .
I bought my car sight un seen from Bryon which I have never done before. He was genuine and honest ! He really went the extra mile for me living 150 miles away . He sent me a video of the car and had numerous conversations about my purchase. Upon arrival of seeing it , it was exactly had he described its d in perfect condition! I highly recommend the dealership!
Great buying experience!
My pleasure from start to finish !
2019 MINI Convertible Cooper Review
Fun, performance and quality
by SavannahMan from Savannah, GA
July 10, 2018
5
I’ve got about 4K miles in 6 weeks. What I love; driver ergonomics, very bright LED headlights and fog lights, nimble steering, tight turning radius, refined and responsive motor (S model), sound of smooth transmission shifts, economy ( especially in green mode with cruise-controlled highway driving), quality of paint and interior controls, ambient lighting flexibility, everything does what it is supposed to and a very rewarding driving experience. Fun, performance and quality!
What’s not so hot; backup camera functionality is limited by the absence of a vehicle footprint and travel path, the rear center blind spot when the top is down, the upgraded HK sound system doesn’t sound all that upgraded, and while features like blind spot monitoring aren’t offered, some features available (openometer and intelligent safety system) provide minimal value.
Overall, I love my MINI and so far am very impressed with the vehicle quality and my dealer experience.
Toyota atkinson has been my dealer for 2 years now. I'm very happy to have aquired my vehicles here, their service is outstanding. Inwanted to upgrade my car, so my friend and I showed up , met Peter and he showed us different options and explained very well the process of switching-up vehicles. i got to drive the rav4 and the Tacoma. I did take the rav4 in the end with 176 HP it was better than the Tacoma in my opinion and for my needs . Peter helped me get an excellent leasing deal and i traded in my 2016 Corolla , and also added same 3 year free maintenance, some protection and warranties I had with my previous car at no additional cost , The RAV4 is an outstanding SUV, so far I'm loving it , thanks Peter for all your help ! HH
Customer for life! I've always knew the people at Cornerstone were fine trustworthy Christian people but my recent experience with them only cemented that view of them even more. Over Christmas of 2015, our 2008 GMC Acadia had a transmission issue while we were traveling throughout the Midwest. We limped our vehicle to a GM dealer only becasue we thought it would be covered by the GM warranty - Boy were we wrong! After three days at this competitor, they told us the problem was not warranty related and that the bill would be $2,500! needless to say I was beside myself and I took my Acadia over to Cornerstone that quoted me $1,900. After a week in the shop at Cornerstone, I got the shocking phone call from John telling us that it was, in fact, a warranty issue and they had their GM people take care of the problem - NO CHARGE!!!!!!!! These fine Christian people at cornerstone went the beyond the extra mile to ensure that we were treated as if we were one of the family. I will never not go to anyone else for my auto repair. Let's just say that there are such things as Christmas Miracles!!!!! Cornerstone is the greatest!!!!!
This is an excellent dealership. The service is great and the client service is the best I have seen. They always fix any issues with my car and explain everything to me. They have a very nice facility and the staff is really nice. My 4 year old son can't wait until the next oil change. Thanks Bergstrom!
Both Jeremy and Scott take such good care of me and my car. I live in Milwaukee and drive over 100 miles just to have my car serviced by Scott. I feel they make suggestions to ensure my safety in my car not trying to upsell me optional service.
I am very happy with my 2015 Ford Edge SEL. Thought about a 2018 Edge SE, but after financial considerations with my sales consultant David Vajgrt, a certified pre-owned vehicle was a better choice for me. I'm glad I switched because I got the Edge I wanted with more of the SEL "bells and whistles" than with the SE model. Everyone at Heiser Ford was very patient and helpful to me.
Those of you that can, do you remember what it felt like to get that brand new "Red Ryder" BB gun at Christmas? You had looked at them in the Sears catalogue & wished for one when they came on the TV. When Christmas came, there is was. A true thing of beauty, just for you. Well, that's what it felt like to me to get my "brand new" 2014 Dodge RAM 1500 p/u. My wife has been very ill for many years & we haven't had a new vehicle in 35+ years. We had been getting by with "hand-me-downs" from family & friends for many years. I was talking to Stan Seagraves at the Commerce Dodge dealership about getting a used vehicle. Stan has been a good friend for many years and was aware of LuLu's problems & condition. Stan made the deal happen for my 2014 Dodge RAM 1500 and made it possible for us to have a new vehicle. Stan & Bobby worked out the details and got the payment down to what I could pay & the deal was done. It was so "quick & painless" that I didn't believe it was actually done. I was 7 years old again & it was Christmas and I finally had my "Red Ryder" BB gun .... there is no other feeling like that in the world. Thank you Stan for being a good friend over all these years and thanks for being there, again, when I needed you most. Thanks go out to Bobby, also, for all the financing work that you did to make this possible. Commerce Chrysler, Dodge, Jeep & RAM .... ya'll ROCK .... !!!!!!
Took my 2012 328i coupe for oil service with the new promo $80, kris took care of me immediately with 5 star service. The best advisor!! Car came out driving like new!!
No reason for BMW owners out of warranty to go anywhere else for maintenance
Thank you kris!!
2019 MINI Convertible Cooper S Review
A very fun car!
by PaulaM from Pittsburgh PA
September 25, 2018
5
This is my first mini and I absolutely love it! It definitely hasn’t get up and go for a 3.5, sounds amazing (a fab little rumble), plenty of room for a the tall couple that we are, and takes corners like a champ.
The dealership was so nice and went over all the bells and whistles before we ever left the lot.
When the roof is down, there’s definitely a blind spot, as the rear view mirror is very small.
Overall this car is a great fun ride!
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