They made my impossible, POSSIBLE!
December 3, 2018
I came to NSM looking for a used car and drove off in a BRAND NEW 2018 Sentra. Before I even step foot into the dealership, Radihya made me feel comfortable. I spoke with her briefly over the phone and explained my situation to her and she reassured me that they could work with me. I had car problems in the past which caused me to recently file bankruptcy and it also caused me to have some reservations with purchasing a vehicle. I had creditors turn me away, require a down payment of $4,000 or a co-signer and switch and bait with various cars, but Nissan South Morrow was different. From the beginning to the end, my experience was pleasurable. I was greeted by Dwain Nails who made me feel confident in myself and this purchase. I came right on in, gave him my personal documents and from there, we only went up. After pulling my credit report and seeing that my bankruptcy had been discharged, he reassured me that I was driving off with something today. A part of me believed him, but the other part was still uncertain to past expectations with car dealerships. He later came out, showed me a car and test drove it and I was sold!! He asked what was I comfortable with putting down as a down payment and I gave him a number. When he reassured me that???s all I needed, I knew this purchase was reality. I had to leave to attend a meeting at my son???s school, but Dwain provided me with the VIN number for insurance and promised to have everything finalized by the time I came back and guess what? HE DID! He was in constant communication with me the entire time I was gone and honest about EVERYTHING! Upon returning back to the dealership, everything was written up for the vehicle I test drove, but I decided to change the color. Dwain reassured me that wasn???t a problem and got everything switch out. I printed out my insurance cards and was ready to roll in less than 30 minutes. Candace, the Delivery Specialist was very helpful and informative. Even my experience with the Finance Manager, Garrett Smith was pleasurable. This was the best car buying experience I???ve EVER had! All of the employees were customer service driven and HONEST from beginning to the end. I WILL return to purchase my future vehicles!