Very smooth process purchasing my new vehicle. Very courteous and gave the best deal possible. Applied all rebates and incentives. Stand behind their products! Great staff!Sales representative Justin sales manager Jose are a father and son duo and great at what they do!
The customer service experience was incredible. I would like to mention who was part of that team, Jim Desimone, general manager, Nicholas Duque Bdc rep, Marc Labow my sales consultant and finalizing it with Marcelis Harris in finance.
Great job guys!!! Can't thank you enough.
Please don't hesitate to visit this dealership.
Nissan of Stanhope.
Im sure everyone has bought a car and expects to get screwed or some kind of games to be played. I know I have been through my share. But my friend told me about Lynne's Nissan But now its Nissan Of Stanhope. Said to stop there and ask for Jose Gonzalez or Gary and they should help me out. So I did and I am pleased I reached out, Gary listened to everything I said and made sure I got what I wanted. He didnt rush me, pressure me, or anything like that just a quick and easy process to find the car I wanted and no last minute changes. He stayed with me the entire time and made sure I was happy. Thanks guys ill be recommending you to all my friends and family. Talk to you in three years!!
The sales department was absolutely amazing. They were very helpful and I felt no pressure to buy. That being said the service was so exceptional that I did buy my car from them and the financial guys were just as competent and attentive. My experience with the service department has been unmatched. The service department head Jamie and my service representative Anthony treat every customer like they are their most important customer. They both kept me very well informed and have gone out of their way to put me at ease. As a mother of two young children, their ability to keep me updated and get me in and out as quickly as possible has been amazing. I wouldn't go anywhere else for cars or service.
I own a late model Toyota Tacoma and was in need of an oil change and some other minor services. An appointment was made at The Toyota dealership for three weeks away. After calling the Performance Dealership in Butler,NJ, an appointment was made and the Toyota appointment was cancelled. The service at Nissan for a non Nissan vehicle was nothing less than professional. Service Manager Tim Kelly and his staff were tremendous, including Ms. Popper.What a relief to know that friendly service is right around the corner. Thank you Tim and staff.
Scheduling the appointment was simple/convenient, staff at the dealership(service team) alerted me to the recall item and were able to complete this work in addition to the initial items I had requested .
My business transaction of the ca purchase went very well with one exception, they promised to detail he vehicle but it was only washed. I would have addressed my complaint but I had a prior engagement and did not have the time to wait at the dealership. So far so good with the vehicle. In conclusion I would recommend this dealership to friends and family.
The sales rep was good, but I felt hostile. After paying everything in the finance room I came to know I need to pay additional around USD 1400 extra for some DMV tax etc that was never communicated to me before my 3000 out of pocket should cover everything. This is my third consecutive lease from Nissan Finance and I never had this kind of experience. The finance guy tried to push me to pay the amount and keep changing my monthly instalment. But when I decided to break the deal he was able to adjust that amount but still, I need to pay additional around 300 for some DMV work etc and my monthly payment still went up by around 1 dollar what I promised before. I guess this entire thing was a setup and they try to get this additional cost recovered from you. Very disappointing.
Came into Performance Nissan in Butler NJ where Muhammad Khan took excellent care of my buying needs. It was a pleasure being serve by a great salesman and I would highly recommend him to my friends and familly. Eddie the manager was also great and worked with us to get us to the payment that we were comfertible with Thank You
I got a 2018 Altima for a lease, and got a great deal on it from Mr.Muhammad and Mr.Eddie. deffinately looking forward to come back to this place. I would highly reccomend this dealership to anyone who is looking for a new car!!!
I contacted Nissan of Stanhope regarding a vehicle they had listed on Cars.com. Michelle from the dealership emailed me right away regarding my inquiry. I explain my buying situation and told her that it would be a week before I would be able to dive the 2 hours to the dealership to see the vehicle. Two days before my scheduled test drive, I checked my Cars.com saved listings and the vehicle at Nissan of Stanhope was unlisted. I emailed Michelle and she informed me the next day after doing some research, that in fact the vehicle had already been sold. So, unfortunately I never made it to Nissan of Stanhope to purchase a vehicle. Michelle was very pleasant to work with. I was disappointed that I didn't have the opportunity to visit the dealership.
This was my second time visiting Nissan of Hawthorne. The first experience was subpar- but this second visit is what prompted me to write this review.
Many months ago I expressed my interest in purchasing a new car. The reasoning was because I had a bad taste of my previous car-buying experience and wanted to start fresh. I didn't know why I was paying the amount I was paying and I just felt uncomfortable the whole time. I was referred back to the sales department to Bader.
Not only was Bader welcoming and knowledgeable, but he made me feel like I wasn't just another sale. I was a person with an experience he wanted to improve. I gave him my background of my car-buying experience and he ensured me he would do everything he could to get me the best deal.
He was very transparent about the price of the vehicle I was interested in purchasing. He gave me the breakdown of everything. He didn't do anything without me giving him the OK first. This was a huge aspect for me. Before, I felt like I didn't matter. But this time, I was in total control.
Working with Bader was Ahmed. He told me all the specs about the car, answered any and all of my questions, and was super personable from the moment I walked through the door. He listened to all of my awkward rants with a smile on his face. He personalized my experience so much that I felt like I left with a new friend! I could have not asked for a better sales experience with these two individuals. Please-- asked for Ahmed and Bader when you walk through the door. You will NOT regret it!
After that process, I was sent to see the finance guy. Previously, I felt like I was signing my name for hours on end. This time, Enrique made the process SIMPLE and TRANSPARENT. I was in there no longer than 5 minutes.
Overall--the new management at Nissan of Hawthorne blew me away with its kindness, patience, and knowledge. I am so pleased with my purchase that I will continue to go to this dealership for life!
xperience at Nissan of Hawthorne was top of the line from start to finish. I was greeted as soon as I walked in the door and was assisted my Gary. He was able to get me a phenomonal deal on an Altima that i couldnt refuse. i terminated my lease early with chevy and it was a great choice. The management staff was extremely professional Eddie Steve and Gary handled everyrhing with chevy for me which took a huge headache off my back. I would highly recommnend visiting the staff down at nissan of hawthorne when looking to purchase to your next vehicle.
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