Have bought several vehicles here before. Salesman great, service department good, facilities nice......the worst financing experience. Go get your own from other source. Terrible...rude..unprofessional....Did my research before I got there ....I knew the interest rates....was given a high rate with an 800 credit score..??? Are you serious????? when I questioned him, attitude, defense and rudeness set in...I went and got my own financing at the rate he told me wasn’t even available or possible, all within an hour. I have never been talked to like that in any dealership and I have owned many different kinds of vehicles in my many years of buying....not to say I am old, but I am not a rookie or first time buyer by any means.
I’ve had 3 and I think I need this 1 too!!
by SuzyQ0418 from Long Island
October 19, 2018
This truck is a great value. It’s price is far less expensive then other full size suvs in its class. It’s so spacious and comfortable! I gave mine to my 17 yr old, so I need to get a new one. Consumer report and JD power has it all wrong, this is a great truck!
Bought a used car through Cars.com. The entire experience was superlative. Steve was very helpful confirming details about the car before a long drive to the dealership. Perry did an excellent job taking care of us when we arrived at the dealership, and was very understanding when we took a prolonged test drive. The finance department had all of the documentation prepared and ready for us to sign, so the buying process was beyond efficient. I can’t imagine things going more smoothly. If only all car buying experiences were this easy!
Great value but nothing extraordinary
by Family man from Phoenix, az
October 15, 2018
We purchased the armada because it was the cheapest compared to other full size suvs. The first week of ownership we’ve had intermittent starting and AC issues. Furthermore The interior is very plane especially on the SV model plus the entertainment system is very outdated. Gas mileage is bad but that’s to be expected for such a large vehicle. On the positive side, it handles very well for it’s size and very easy to drive.
My buying experience was super simple, easily and quickly finished. I was thrilled with the car they helped me select and will recommend this dealership to my friends and family. They went above and beyond for me.
Best car ever bought for the family
by Swatteam222 from Manhattan,il
December 25, 2018
My family loves the large suv. It will tow our camper and the family around with no issued for many years to come. Thanks e
I had a great experience at Driver's Select this past Saturday. I worked with Charles McCormick and I couldn't recommend him enough! He was very personable and knowledgeable about each vehicle. I felt like I could trust Charles and that he truly had my best interest at heart. If you're looking for a car, go to Driver's Select and see Charles!
Beautiful and stylish
by BMan from Houston,Tx
October 22, 2018
Bought the 2017 Armada Platinum. It's loaded, has every ergonomic, luxury and safety feature imaginable. A far better car at $42k used/ 20k miles than a comparable Infinity QX80.
I have been going to Grapevine Toyota for several years now. This is the forth Toyota purchased from them and the service has always been excellent! Thanks in part to my asst. service supervisor Robert Moran and the whole service staff.
I came in June of this year to get our Toyota Highlander serviced and have the Zak-Tek protection applied (which is great) and went over to see Neal Asaad the General Manager just to say hello.
He asked me how my 1970 Grand Prix was doing. I told him that I was going to get the old factory R-12 A/C replaced for a new R-134a replacement unit which would have to be shipped in from Florida. The garage where I was going to take it quoted me several thousand dollars to tear out the old factory air and put in the new one, and keep the car for three days.
This was after going to three different places to get an estimate where I asked about doing a retrofit kit, (I was still wanting to keep it original as I have owned it since it was new) no one was interested in doing that because they said they couldn’t guarantee it not leaking or that the compressor bearings might be worn out and other excuses for the system not working.
Neal suggested that I bring it in and let his service techs look at it.
He introduced me to John Farley his fixed operations director and Karl Landerholm his shop foreman. They said they would check it out and let me know later that day. They captured what little R-12 Freon that was in it and cleaned the system out and refilled it with environmentally friendly R-134a Freon. After keeping it overnight to check for leaks I picked it up the next morning.
To make a long story short.
They did a great job! “Above and Beyond”. It has performed perfectly all-of this hot summer without any leaks or problems for just a couple of hundred dollars.
Truly a Friendly, Fair and Professional Dealership!
Cruise control keeps Failing.
by ANDREW from EDMONTON
September 29, 2018
Cruise control keeps Failing. Been into West Edmonton 3x each time they say they cant find any thing wrong. Are they waiting for the warranty to expire. So when it expires they can say F U?
Our journey of searching for a used Audi Q5 began more than 3 months ago. Our 1st experience was w/ Robert who helped my wife and I on the 2012 Audi Q7. Although it didn't work out, our experience was nothing short of amazing and the right at-home feeling.
Fast forward to 3 1/2 months later on June 9th, destiny brought us back to Audi Grapevine from a completely unexpected plan. We were on the way to another dealership to close out a deal w/ BMW X3, we stopped by Audi Grapevine to check out a new positing for an 2012 Audi Q5 without much expectations.
Vincent stepped in and created the best memorable experience for us. This Audi Q5 is a Prestige package that offers all the features we've been looking for. He enthusiastically showed us all how these features, MMI for example, work. He was also extremely friendly answering all the questions we had and reached out to Jameson, his manager, for additional information. Finally, he coordinated w/ the service department to clean the exterior and interior of the car like new b4 handing the keys to us.
We've been extremely happy w/ our 2012 Audi Q5 car. Our dream car could not have happened without Vincent's enthusiasm and Jameson's willingness to work w/ us. You guys rock!!!
Thanks so much for bringing our Audi Q5 wish come true,
Most versatile car I've owned
by VinJoRoe from DeBary, FL
July 3, 2018
This SUV has room for 8 and can pull most anything. Plus it's very classy and stylish looking. I owned a newer Ford Explorer with tow package, which could tow up to 5,000 pounds but it always felt like it was struggling to do so. This vehicle can pull up to 8,500 pounds and backing up a trailer in sugar sand is even easy. I bought the base model, but am so happy because it has a lot of bells and whistles. I've always loved the Infiniti QX80, and this vehicle is like having that car but cost wise so much more affordable. I would say the only negative is the gas mileage, which in the scheme of it's size isn't all that bad.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Just Test Drive It - You'll Love It
by BEST Family SUV from Bakersfield, CA
April 23, 2018
We were looking for a roomy, comfortable SUV. Our previous SUV was not as comfy for back seat passengers. This SUV is definitely designed for road trips.
We were not able to come to an agreement, my trade wasn’t worth what I had hoped, but the experience was amazing. I am selling my car myself and will be back to buy the vehicle I had found at the dealership.
Classic is not just my dealer and service department. They are like my family!
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