Reached out through cars.com and scheduled a test drive. Communication through email was good. Met with Tina, took my test drive and Tina was very knowledgable. Told her my story, she was no pressure which was good. I may be 60 days out before I settle on a vehicle purchase but would go back to Mark Mitsubishi if the stars align by the time I am ready to pull the trigger.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Went here to look at their pre-owned 2017 Nissan Altimas. I was helped by Katie...What a Pleasant, Kind and Polite individual. Buying a car is not always a pleasant experience..Katie was the Exception..No pressure., helpful and informative...Unfortunately we could not agree on a Price.I would recommend that you take the car to an Independent Mechanic and Have a Buyers Inspection Done..A lot of these Vehicles are Rental Cars..It doesn't matter if they are Certified you want to make sure these vehicles were not Abused....Go see Katie if you are in the market for a Nissan...Thanks
by Cassady Russell, Steve Martel, Mark Enon from Mesa, AZ
May 20, 2017
We were thinking of purchasing a new vehicle and decided to check out East Valley Nissan, which is under new management. We weren't certain which model would be a good fit for us. From the moment we arrived at East Valley Nissan our entire experience was very positive and extremely pleasant. Cassady Russell, Steve Martel, and Mark Enon treated us with honesty, professionalism, and integrity. This was the first dealership where we felt comfortable, relaxed and at ease without being pushed into deciding on a vehicle. They really worked hard to make sure the vehicle was a right fit for us. They answered all of our questions patiently, honestly and clearly. After purchasing our Rogue, we returned with some service questions. Adam was extremely helpful and clearly answered our questions. Blake also assisted us with some of the things that we were wanting to do with the Rogue. East Valley Nissan showed us professionalism, honesty and integrity. This was a very pleasant, positive experience and we will definitely recommend East Valley Nissan to anyone in the market for a new or used vehicle.
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