Great job Reed!
December 3, 2018
A big THANK YOU to Roxana, Anthony, and Osmar at Reed Nissan Clermont!! My brother wanted to buy a vehicle as a surprise gift for our mother. Since he lives in Alabama, I began searching locally in Lake County for a low mileage, near-new Nissan Rogue. Reed had a 2017 model with only 22,000 miles so I called Roxana in Internet Sales to inquire. Since I live 45 minutes away from the dealership, I asked Roxana to quote a drive-out price for it. While some dealers make you appear in person to negotiate, Roxana gave me a complete itemized price over the phone, and by the way it was $2,100 less than another local dealer for a virtually identical vehicle.
Next she referred me to Anthony in sales, with whom I met to inspect and test drive the Rogue. I explained to Anthony we were trying to surprise our mother, and asked how could that be handled? He made it work by collecting certain information to complete the paperwork and arranging to deliver the Rogue to our mother’s house! At the exact day and time promised, Osmar rolled into my mom’s driveway during a family gathering and my brother (visiting from Alabama) presented her with the huge surprise gift! She was completely shocked and everyone was thrilled with the entire event!
Osmar waited patiently during the celebration and then handled all the registration and transfer paperwork, switched the tag from her old vehicle to the Rogue, and drove off in the trade-in, leaving my delighted mother with her like-new Nissan safely stored in her garage!
All of this was accomplished without anyone at Reed speaking with my mother or looking at her trade-in prior to delivering the Rogue. She had exactly ZERO idea that anything was going on! Thanks to the team at Reed Nissan for making this entire event a huge success!