Usual bait and switch car ad. Ad stated 21k for a Ford Mustang GT but when contacted the price was 30k. Talked to a sales rep about other cars in inventory and literally every car she sent info on was priced over the budget we discussed.
Had to replace leaking transmission fluid line on 2017 Titan. Did not have part in stock so they gave me a loaner truck to drive until part came in. My truck was washed and clean when I picked it up. Good customer service.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
My experience would have received 5 stars, unfortunately my Internet Sales Associate was the reason it only received 4 stars. I travelled almost 2 hrs to see, test drive and ask questions about the Nissan Altima I purchased. Upon arrival the sales associate was friendly, firm handshake and all. After speaking with the Financial Manager and discussing my plans of making a cash payment but needed to take a few days to think about the purchase, the sales associate's entire demeanor changed. He had no words for me as I was leaving and barely wanted to shake my hand. He acted as if I were nothing and because I did not make the purchase on that day he had nothing else to offer me as for RESPECT. I decided the next day to make the purchase. I dealt with the financial manager instead of the sales associate and stated that if I could have my way the associate WOULD NOT RECEIVE ANY COMMISSION off the purchase. Thank You D. Minyard(Financial Manager) for your professionalism as for your Internet Sales Associate I would not recommend anyone to make a purchase through him. Thank You.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
I did not purchase my car at the dealership but I come here for maintenance of my vehicle. Their customer service is awesome!!! Wydell Whiting was great with keeping me informed and smiling as a solution to my problem was trying to be figured out. And Tim Whitehead always keeps me laughing and makes sure that I’m being well taken care of every time I visit. It’s one dealership I actually look forward to going to because of great service! Keep it up guys.
Very patient and professional . Marvin is very Knowledgeable about all vehicles . I had an great experience with Marvin and ALM and I would definitely recommend ALM to anyone looking for a great condition used car and Marvin as the salesman.
Mr. Dan Carter is very knowledgeable professional and helpful. He really helps me out to get the best car for the best mileage and the best cost that was in my budget. I would recommend to work with Mr Dan Carter and the other associates at VIP Kars.
Thom Holmes made my experience worth the while. I advised him about my situation & he worked with me through the entire process until the deal was complete.
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