Best Buying Experience Evah!
November 5, 2018
We are so very pleased with how our purchase of our new vehicle went at Merchants Auto in Hooksett NH. Our story goes like this???my husband and I live in Vermont and we both work in Massachusetts, but we listen to a radio station out of New Hampshire???106.1, we hear the Merchants Auto advertising on the station and enjoy the ads very much, we have our favorite??????Billy, this is getting outta hand???, anyhow, Merchants Auto, your advertising works! When we were thinking of trading and buying another car, my husband immediately said ???let???s go to Merchants Auto???. My response was way over there? (1 hour 45 min drive) We looked around in our town and the only vehicles affordable had 75000+ miles, I don???t think so??? We took the drive and we were so pleasantly surprised with our experience. The minute we got out of our truck (with our very timid 10 month old rescue pup) and headed for the door, we were welcomed by 2-3 employees and they had no problem with bringing little Lucy in with us, I knew I would like them right away!! Our salesman, Rodney Mathews greeted us and Lucy and his first question was if she needed any water???awe???so we sat down with him and explained exactly what we wanted and what price point we needed. He had a huge list, 4-5 pages of vehicles and began telling us about a 2013 Nissan Rogue. So, I wanted to go over the numbers before driving it and falling in love with it, and he did just what we had requested. Then came the test drive, my husband was like, ok, you take it for a drive and I will stay here with Lucy???Rodney insisted that she go with us???who ever heard of a dealership letting a dog in a vehicle for a test drive???not this girl! Needless to say, we drove it and fell in love with it! (Lucy too!) Before leaving with the new vehicle, while Rodney was setting up and explaining the blue tooth, Lucy started ???kissing??? him from the back seat! Rodney then walked us over to the service area to introduce us to the service department and set us up a free oil change, as well as informing us that had we lived in NH the inspections are free! He also informed us that they have a ???runner??? that will be delivering the Vermont registration paperwork as well! We just wanted to let Merchants Auto and especially Rodney Mathews know how appreciative we are with all that you did for us, we felt like you were a friend, not just a salesman, with not one feeling of ???pressure??? at all. We just feel that Merchants Auto went above and beyond for us and it is greatly appreciated, and we can???t say enough as to how pleased we truly are. We will and already have recommended Merchants Auto! Thanks again and again??? Andrea, Jim and Lucy