After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow!
THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!
Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.
I am satisfied with their service and facilities, but repairing cost is too much high comparing other brands. I am driving passat, but I am so worried whenever I get some warnings including oil changes. You will know that changing oil cost is very expensive.
Just purchased our 911 from Porsche of DTLA. First time at this dealership and found the showroom to be sleek and inviting. Every staff we met were friendly and professional. We worked with Eugene and his sales manager Victor. Both were great to work with and made sure we left as happy customers. The buying process was easy and we never once felt pressured. Buying a new car should be a fun and enjoyable experience. Eugene and Victor certainly delivered. Won't hesitate to buy from them again.
by I Changed From BMW / To Porsche from Helena, Montana
October 29, 2014
I focused on looking at the Porsche Panamera Model. Porsche of Downtown L.A. had the largest inventory and selection of Panamera. They had 10 Colors in their Inventory and all the models. I drove from Helena, Montana. I set up and made an appointment with Jonathan. I was greeted immediately when I arrived by an associate. When I said I had an appointment with Jonathan; He said Jonathan will do a Good Job in taking Care of You. That Immediately told me; they care more about me than the Sale. Jonathan took me to the inventory per my request. I am quite detailed – So I approached this perhaps different than most. I first wanted for myself to chose the color I liked. This was great because all the colors available for Panamera is in their inventory. I next wanted to Pick for myself the trim I liked most. Again this was easy to do because of the Great Selection that is available in their inventory. Nothing like hands on instead of looking at pictures. The rest went as advertised; just like his Associate said. Jonathan took care of me – my best experience in buying a new vehicle ever! I am looking at buying new every 3 years. I will be back!
I was so impressed with every aspect of buying a car from this dealer! I found the perfectly configured vehicle on cars.com and used the online form to request availability and photos. The response was quick and Jonathan even went and took pictures (since it was a new listing). I made a time to come see the car and was greeted by Katherine Lazarides, Internet Sales Manager, who sat with me for a long time telling me about every feature of the car. She was amazing. She was so incredibly knowledgable about all the details and very patient. There was never any sales pressure, just helpful information. When it came to negotiating the price, Keni was very fair and easy and straight forward. I sent him some comparable listings that I found on cars.com and he came to the table with a competitive and satisfying offer. The buying process was easy and everyone was professional. They even accommodated my special request to pick up the car the following week. The parts department ordered a cosmetic part for me, but when they received a damaged one, they express shipped a new one from the factory in Germany (at no additional cost to me). Everything about buying a car here is top notch. This is how it should be. I would highly recommend this dealer, and of course, any of their amazing cars!
Our salesman Brandon Raap was excellent and very knowledgeable. We felt very comfortable at this dealership and were treated fairly. All promises were kept and the Manager was very courteous. Overall this was an exceptional experience and we will definitely purchase from this dealership again.
I found my sales person (Glen) to be very attentive and knowledgeable. He was personable, accessible, and worked late into a Friday evening to address our concerns. The dealership kindly accepted our offer knowing that they were accepting less than than the true value of the car. Every aspect of our purchase was A-plus. We did all of the transaction via telephone and shipped the car to Albuquerque. They were even kind enough to fix small wheel issues as good will. This was totally unexpected and greatly appreciated. This car was purchased for our son who is in college. He (we) hopes to hit it big in the film industry. He is a car nut and Beverly Hills Porsche will (and deserves) his future business. Thank you.
Had THE BEST experience with this dealership from first contact via the website w/ Dave Petty all the way until I drove off the lot w/ my brand new 2018 Disco Sport. I found the car online and made an inquiry via the contact option on the site. Dave called me within minutes and started working on a deal. I had NO idea it would be so easy and smooth. I was actually dreading the process. Dave made it so painless and very enjoyable. I had a few exchanges with Dave and the deal was done. What a relief! I came in signed a few forms with Dave and a few with the Finance Mgr, Fay who was also very pleasant. There was no hassle, no bullying, no intimidation just pure professionalism. I am so grateful for the experience and happy with my new Disco!
Although I didn't end up purchasing a vehicle from STA, I'm happy to have discovered them. Jonathan took care of me right away, and allowed me to fully test the Cayenne GTS that drew me to the dealer.
Things to note -
This 3rd party dealer specializes in Porsche sales and repairs, that means they have a great inventory of older to newer Porsche's for sale and a full mechanic shop on site.
So why not 5 stars overall?
Well, unfortunately the GTS they had wasn't in the best shape and clearly needed some TLC before being shown for sale (car parts in the trunk, battery dead, ash tray stuck open). Now this could have been due to bad timing on my part but still - if you are going to specialize in Porsche sales and charge at the higher end of the cars value then the cars on the lot need to exude the German values the brand is known for. That being said I have my eyes on future offerings from this dealer and hope something wows me into a sale next time.
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